Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$117K - $161K *

Drive enterprise Identity Security solutions in a complex healthcare environment, focusing on secure identity lifecycle management, authentication, and compliance while integrating clinical applicatio...

Kentucky, USRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$109K - $164K *

Drive impactful technical training for field service engineers and biomedical teams, focusing on complex medical technologies. Collaborate with cross-functional teams to enhance learning experiences a...

Lafayette, CORemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$87K - $114K *

Unlock potential by driving impactful product marketing strategies and launches. Collaborate across teams to enhance brand awareness and customer engagement while utilizing market insights to influenc...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Partner with us to streamline operations by transforming manual tasks into efficient automation solutions. Leverage your expertise in Ansible, Terraform, and CI/CD to enhance productivity across diver...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $155K *

Unlock potential by enhancing cloud communication systems, optimizing architectures, and leading AI integrations. Thrive in a dynamic environment while mentoring teams and resolving complex issues acr...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$72K - $112K *

Serve as a vital technical support resource in healthcare technology, ensuring system stability and customer satisfaction while managing service requests and collaborating with teams for quick resolut...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$114K - $252K *

Shape the future of national security by ensuring high performance and reliability of AI and data analytics platforms. Leverage your SRE expertise to optimize mission-critical systems within secure Az...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$75K - $158K *

Support SAP security in a DoD IL5 S/4HANA environment, enhancing Zero Trust architecture and system security. Collaborate with cyber and audit teams to solve complex challenges and ensure mission-crit...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $124K *

Unlock potential by leading the design and implementation of CI/CD pipelines, enhancing software delivery and operational stability for enterprise applications while collaborating with cross-functiona...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving strategic growth within enterprise accounts. Lead cross-functional teams to manage client relationships, develop account strategies, and identify new opportunities, ensurin...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $150K *

Join a team that's driving growth in enterprise services by developing strategies and leading engagements with Global Service Providers. Collaborate with top-tier clients to enhance service delivery a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $140K *

Drive innovation by building full-stack solutions on AWS and Azure. Collaborate closely with business users to ensure quality and alignment with design direction, while enhancing your skills in a dyna...

Toronto, ONRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$97K - $126K *

Drive system excellence by overseeing installation, configuration, and maintenance of operating systems and servers, ensuring optimal performance and security while supporting business needs and compl...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $117K *

Play a key role in providing advanced technical support for CNC systems, optimizing performance, and collaborating with teams to enhance automation solutions. Engage with customers and partners to res...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$99K - $161K *

Transform technology solutions for a dynamic academic environment. Join a team that designs, develops, and implements innovative applications using Microsoft tools to enhance operational efficiency ac...

Seattle, WARemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$107K - $150K *

Engage with clients to design and implement advanced Physical Security Systems. Collaborate with top engineers on complex projects, ensuring high-quality solutions and customer satisfaction while mana...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Unlock potential by leading full-stack Java development teams to drive innovative AI solutions. Lead architecture and design while mentoring engineers, ensuring scalable and secure enterprise systems...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive client success by leveraging financial markets expertise to design and deliver tailored software solutions. Collaborate with cross-functional teams to enhance business growth through consultativ...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$73K - $100K *

Accelerate progress at the intersection of technology and customer experience, guiding clients through successful implementation and adoption of technical solutions while equipping internal teams for...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Media

$71K - $108K *

Drive customer success by managing technical relationships and advocating for best practices in public cloud environments. Leverage your expertise to enhance customer experiences and ensure alignment...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Take ownership of technical solutions that enhance border security operations through data governance, cloud management, and infrastructure modernization. Collaborate across teams to drive effective I...

Ashburn, VARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Transform client relationships by managing the transaction lifecycle, ensuring customer satisfaction, and collaborating with internal teams to drive profitability and service excellence. Leverage your...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$82K - $172K *

Accelerate progress at the intersection of security and cloud infrastructure, leading a team to optimize AWS environments, implement DevSecOps practices, and enhance automation for secure software del...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $125K *

Lead the charge in diverse control system projects, overseeing tasks and teams while ensuring successful project completion. Collaborate with stakeholders and provide engineering support, driving qual...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $156K *

Unlock your potential as a Solutions Engineer, driving sales success by leveraging technical expertise to address customer challenges and deliver F5 solutions. Collaborate with sales teams to achieve...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.