Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$110K - $130K *
Elevate your career by leading a technical team to enhance collaboration tools in a dynamic, cloud-based environment. Engage with federal clients, drive Agile practices, and ensure toolset efficiency...
3 weeks ago
Practice Manager SAP Cloud Managed Services
$135K - $160K *
Help us lead the charge in SAP Cloud Managed Services, ensuring operational excellence, service stability, and customer satisfaction through effective management of complex delivery operations and div...
Reposted 3 weeks ago
$95K - $105K *
Unlock potential by leading test automation efforts, developing scripts, and ensuring software quality through comprehensive testing strategies in a collaborative environment...
Today
Field Application Specialist (Chrom/TFF) -Western Region
$90K - $116K *
Engage with customers to implement and optimize downstream processing technologies, providing technical expertise and support. Collaborate with stakeholders to enhance workflows and ensure successful...
1 week ago
$85K - $110K *
Help us drive strategic sales growth in Humanities and Social Sciences by building trusted relationships, delivering innovative learning solutions, and achieving sales targets through a blend of virtu...
1 week ago
$85K - $110K *
Drive strategic sales growth by fostering partnerships in Humanities and Social Sciences. Collaborate with faculty to deliver tailored solutions, advancing learner outcomes and institutional success t...
Reposted 2 weeks ago
$85K - $110K *
Engage with educational institutions to identify needs and deliver innovative sales solutions. Drive sales growth through a blend of in-house and field work, leveraging data and market intelligence to...
2 weeks ago
$100K - $130K *
Develop and deliver training programs for EV/AV technicians, enhancing their skills and knowledge. Collaborate with leadership to identify training needs and create effective learning solutions in a d...
2 weeks ago
$90K - $110K *
Empower your career by bridging technical solutions and customer needs in the drive-thru technology space. Collaborate with Sales and Product teams to design and deliver innovative solutions that enha...
2 weeks ago
$80K - $95K *
Lead advanced technical support for enterprise endpoint migrations, ensuring seamless operations and user experience. Collaborate with cross-functional teams to troubleshoot complex issues and drive s...
5 days ago
$130K - $140K *
Lead the charge in designing and implementing advanced network security solutions, focusing on Zero Trust principles and SD-WAN architecture. Collaborate with cross-functional teams to enhance network...
1 week ago
$80K - $95K *
Champion the seamless execution of complex AI and Cloud projects, ensuring timely delivery and stakeholder satisfaction. Leverage your project management skills to coordinate multiple initiatives in a...
1 week ago
$80K - $110K *
Transform your career by developing innovative software solutions in a collaborative Agile environment. Engage in all phases of the software development lifecycle while enhancing cybersecurity and ide...
Yesterday
Quality Assurance/Process Improvement, Sr Specialist
$95K - $115K *
Pioneer quality assurance and process improvement initiatives to enhance operational efficiency. Collaborate across departments, analyze data, and drive decision-making to ensure accuracy and complian...
1 week ago
Virtual Desktop Engineer/Desktop Engineer
$125K - $185K *
Champion innovative desktop solutions by supporting enterprise-class systems, enhancing service reliability, and collaborating with diverse teams to resolve technical challenges and improve operationa...
1 week ago
Data Center COE Senior PLC Technician
$83K - $135K *
Lead the charge in delivering expert technical leadership for complex power systems. Oversee startup, commissioning, and maintenance of advanced switchgear and controls, while mentoring junior enginee...
1 week ago
Data Center COE Senior PLC Technician
$83K - $135K *
Unlock potential by leading complex field assignments in mission-critical power applications. Drive technical excellence in startup, commissioning, and troubleshooting of advanced switchgear and contr...
2 weeks ago
$75K - $95K *
Empower customer success through strategic account management and relationship building. Collaborate closely with clients to ensure satisfaction and retention, while driving revenue and addressing uni...
Reposted 2 weeks ago
Program Lead, AV Remote Assistance Partner Enablement
$162K - $180K *
Join a team that's redefining global operations for Remote Assistance, driving program launch and evolution across diverse AV partners. This role demands high autonomy and strategic decision-making to...
6 days ago
Technical Solutions Architect I -- Computer Vision Specialist
$110K - $138K *
Lead computer vision solutions by applying advanced expertise in AI, machine learning, and vision language models to solve real-world challenges, collaboratively designing and implementing successful...
3 weeks ago
$110K - $130K *
Build innovative AI solutions that enhance software delivery by developing reusable components, collaborating with engineering teams, and ensuring reliable, secure AI workflows. Contribute to producti...
2 days ago
$80K - $95K *
Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...
2 weeks ago
$128K - $218K *
Drive the integration and optimization of eLux and Scout within Citrix, enhancing endpoint security and management for modern workplaces. Collaborate across teams to deliver innovative solutions that...
2 days ago
$92K - $138K *
Innovate with us to drive capital project business by leveraging technical sales expertise. Strengthen client relationships and propel growth through engagement strategies, specification development...
Reposted 3 weeks ago
Configuration Management (CM) Engineer
$90K - $110K *
Grow your career with a pivotal role in configuration management, ensuring system stability and compliance. Collaborate across teams to track changes, maintain documentation, and support deployments i...
Today
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.