Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$110K - $130K *

Elevate project delivery by leading cross-functional teams to execute strategic initiatives. Transform complex requirements into actionable plans while ensuring alignment across stakeholders and enhan...

Atlanta, GARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$102K - $171K *

Contribute to seamless integrations by leveraging your expertise in Ping AIC to configure, troubleshoot, and implement custom identity solutions across enterprise applications and platforms, working c...

Mckinney, TXRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Technical Services

$90K - $95K *

Drive the successful adoption of advanced hearing solutions by providing expert clinical support and education to healthcare professionals. Collaborate closely with cross-functional teams to enhance p...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$68K - $141K *

Unlock potential by effectively guiding the Epic Clinical Service Desk team, optimizing workflows, and enhancing customer satisfaction while collaborating with clinical leaders to address issues and i...

Lincoln, NERemote

Reposted yesterday

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Transform the technical department by leading a team, ensuring quality control, and enhancing customer satisfaction through effective management and support. Drive operational excellence while fosteri...

Fishers, INRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$79K - $109K *

Unlock your potential by providing technical support and guidance for products aimed at combating online child exploitation. Collaborate across teams to enhance workflows and tooling, leveraging emerg...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Shape the future of building operations by optimizing BAS effectiveness and energy management. Oversee service contracts, upgrades, and troubleshooting to ensure system reliability and enhance occupan...

Washington DC, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$87K - $135K *

Drive your career forward by leading systems engineering for a cloud-based enterprise system. Engage in architecture development, integration, and modernization efforts while ensuring security and ope...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining endpoint management by designing and optimizing Active Directory, Group Policy, and Intune solutions for a global organization, ensuring seamless integration and user pro...

Pennsylvania, USRemote

2 weeks ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$90K - $189K *

Join a team that's dedicated to enhancing information technology solutions within the Department of the Air Force. Drive the implementation and modernization of Tenable architecture to ensure complian...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Shape the future of Precision Guided Munitions by leading capture strategies, managing cross-functional teams, and ensuring compliance with program objectives. Drive innovation and enhance program per...

Cedar Rapids, IARemote

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$96K - $173K *

Unlock potential by leading complex technical escalations and resolving high-severity hardware and network issues. Collaborate with teams to drive operational excellence on a global scale, ensuring op...

Cambridge, MARemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$74K - $123K *

Unlock potential by leading proactive threat detection and response efforts. Collaborate with a skilled team to investigate cyber threats, mentor junior analysts, and enhance security operations, ensu...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$64K - $128K *

Transform your career by delivering key system and data analysis while collaborating with diverse teams to implement impactful technology solutions that shape organizational success and enhance functi...

Baltimore, MDRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$111K - $150K *

Lead the management of mission-critical database environments, ensuring high availability and performance. Collaborate with teams to troubleshoot issues, develop best practices, and implement innovati...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $175K *

Transform product readiness and adoption through strategic change management and analytical insights. Collaborate with cross-functional teams to ensure seamless deployment and continuous improvement o...

Denver, CORemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$71K - $96K *

Optimize technical documentation processes for the Solid Rocket Motor program, ensuring accuracy and compliance. Collaborate with engineering teams to gather data, maintain product information, and pr...

Huntsville, ALRemote

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $110K *

Elevate your career by providing pivotal technical support to enhance global consumer product services. Collaborate across teams to develop innovative solutions while ensuring regulatory compliance an...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $130K *

Advance customer support operations by leading remote teams to resolve complex UAS issues. Collaborate cross-functionally to enhance customer satisfaction and efficiency, driving performance metrics i...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$98K - $206K *

Join a dynamic team as a Senior CSfC Systems Engineer, deploying cutting-edge networking solutions across the U.S. and globally. Leverage your expertise in virtualization and data center architecture...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$92K - $153K *

Lead the charge in transforming client operations through innovative ServiceNow solutions. Collaborate with stakeholders and technical teams to streamline processes, enhance functionalities, and ensur...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$95K - $105K *

Contribute to the development and support of advanced missile systems as a systems engineer. Collaborate with cross-functional teams to enhance the capabilities of critical defense technologies while...

Pittsfield, MARemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Oversee daily operations to drive customer satisfaction and financial success. Lead skilled teams in service, installation, and support. Ensure long-term operational effectiveness while meeting corpor...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$104K - $166K *

Join a team that's redefining automation and AIOps for state infrastructure. Lead initiatives in AI-enabled operations and drive the evolution of enterprise automation while supporting the Texas Priva...

Texas, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.