Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$75K - $90K *
Empower client success by managing relationships, driving sales, and enhancing customer experiences. Collaborate with internal teams to address client needs and exceed expectations in a dynamic, compe...
2 days ago
Field Technical Service Engineer
$100K - $120K *
Lead the charge in solving customer polymer processing challenges by leveraging a decade of expertise in polymer materials and scientific molding. Collaborate cross-functionally to drive product devel...
4 weeks ago
$97K - $121K *
Lead a dynamic IT help desk team, ensuring exceptional support and compliance with federal standards. Oversee operations, enhance customer satisfaction, and drive continuous improvement in technical s...
1 week ago
$104K - $166K *
Lead technology planning and governance across infrastructure domains, ensuring performance, incident management, and innovation in private cloud, networking, mainframe, and AI platforms for optimal s...
3 weeks ago
Senior Contract Support Specialist
$88K - $105K *
Elevate procurement efficiency by supporting contract operations, developing documentation, and liaising with stakeholders. Play a key role in ensuring compliance with regulations while managing compl...
4 days ago
Senior Software Engineer, Technical Lead
$190K - $280K *
Engage with us to lead complex software initiatives, driving technical excellence and mentoring teams. You'll shape architecture, tackle challenges, and deliver high-performance solutions that support...
2 weeks ago
$160K - $180K *
Unlock your potential as a Technical Recruiter, driving Engineering hiring and building strong talent pipelines. Collaborate with leaders to define roles, enhance candidate experience, and adapt strat...
Reposted 6 days ago
$75K - $158K *
Join a mission-driven team and embed security in the software development lifecycle. Collaborate with developers to identify, validate, and remediate application vulnerabilities using leading security...
Reposted 1 week ago
$75K - $158K *
Drive robust application security integration within the SDLC while collaborating with development teams to analyze and mitigate vulnerabilities. Engage in proactive testing and ensure compliance, enh...
Reposted 1 week ago
Manager, ERP Application Support (Distribution)
$110K - $130K *
Empower a high-performing team by leading technical support operations, ensuring exceptional customer service, and driving process improvements in a dynamic environment. Your leadership will enhance t...
Today
Worksite Tech Deployment Manager
$100K - $120K *
Unlock potential by leading the deployment and support of cutting-edge robotic solutions. Manage logistics, field operations, and service excellence while ensuring safety and compliance across diverse...
6 days ago
$95K - $115K *
Unlock your potential by leading innovative healthcare solutions that enhance patient care and operational efficiency. Collaborate with teams to design, implement, and optimize systems, ensuring effec...
1 week ago
Clinical Application Support Specialist II- RO
$70K - $105K *
Unlock potential by providing exceptional support and training in clinical software, ensuring customer satisfaction through effective communication and problem-solving in a fast-paced environment. Joi...
1 week ago
Program Manager, Onsite Data Collection
$110K - $130K *
Explore the dynamic role of a Program Manager, overseeing end-to-end data collection programs. Drive operational excellence, client satisfaction, and strategic execution in a fast-paced environment, e...
Today
$75K - $110K *
Engage in the successful delivery of automation projects, supporting execution through commissioning. Collaborate with cross-functional teams to ensure quality, budget, and schedule adherence while de...
Today
$110K - $130K *
Empower your career by leading IT security initiatives, assessing risks, and driving remediation efforts across the enterprise. Collaborate with cross-functional teams to enhance security posture and...
Reposted 6 days ago
$95K - $115K *
Execute comprehensive project controls to ensure timely, budget-compliant project completion. Collaborate with teams to analyze financial data, manage forecasts, and report on project progress across...
3 days ago
$110K - $130K *
Elevate project delivery by leading cross-functional teams to execute strategic initiatives. Transform complex requirements into actionable plans while ensuring alignment across stakeholders and enhan...
Reposted 2 weeks ago
Ping AIC Integration Engineer / Specialist - Remote US Position
$102K - $171K *
Contribute to seamless integrations by leveraging your expertise in Ping AIC to configure, troubleshoot, and implement custom identity solutions across enterprise applications and platforms, working c...
Reposted yesterday
$90K - $95K *
Drive the successful adoption of advanced hearing solutions by providing expert clinical support and education to healthcare professionals. Collaborate closely with cross-functional teams to enhance p...
3 weeks ago
Epic- Clinical Service Desk Specialist-REMOTE
$68K - $141K *
Unlock potential by effectively guiding the Epic Clinical Service Desk team, optimizing workflows, and enhancing customer satisfaction while collaborating with clinical leaders to address issues and i...
Reposted yesterday
Automotive Technical Manager - Auto Warranty
$80K - $95K *
Transform the technical department by leading a team, ensuring quality control, and enhancing customer satisfaction through effective management and support. Drive operational excellence while fosteri...
Today
Senior Support Engineer - Tooling & Automation
$79K - $109K *
Unlock your potential by providing technical support and guidance for products aimed at combating online child exploitation. Collaborate across teams to enhance workflows and tooling, leveraging emerg...
3 weeks ago
Building Automation Systems Engineer
$125K - $150K *
Shape the future of building operations by optimizing BAS effectiveness and energy management. Oversee service contracts, upgrades, and troubleshooting to ensure system reliability and enhance occupan...
3 weeks ago
$87K - $135K *
Drive your career forward by leading systems engineering for a cloud-based enterprise system. Engage in architecture development, integration, and modernization efforts while ensuring security and ope...
6 days ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.