Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$110K - $130K *

Shape the future of technology initiatives by managing strategic direction, overseeing system builds, and enhancing employee experiences through collaboration with stakeholders and effective project e...

Pennsylvania, USRemote

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $115K *

Build robust software solutions by developing application and test code, while steering implementation decisions in a collaborative Agile environment. Contribute to complex architectures using modern...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $170K *

Join a dynamic team driving AI innovation by guiding organizations in adopting Microsoft Copilot and Power Platform. Leverage your technical expertise and strategic insights to enhance productivity an...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock the potential of IT modernization by crafting compelling executive briefings. Collaborate with technical teams to translate cloud infrastructure insights into clear narratives for government le...

Ashburn, VARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $160K *

Design innovative solutions for a secure online proctored testing platform, guiding engineering teams in modernizing architecture and ensuring scalable, reliable delivery while enhancing candidate and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$91K - $127K *

Unlock your potential by driving growth in Hybrid Infrastructure solutions. Lead strategic account management, cultivate relationships, and enhance market presence while achieving sales targets in a d...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $142K *

Empower innovation by leading the design and management of global endpoint environments. Collaborate with diverse teams to optimize efficiency, provide expert support, and mentor junior engineers in t...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $231K *

Drive offensive security initiatives by leading penetration testing and red-team efforts. Own complex technical engagements, ensuring robust assessments and impactful remediation strategies for federa...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform application deployment by collaborating with teams to streamline processes, enhance automation, and ensure high-quality releases across environments while mentoring junior members and drivin...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $231K *

Grow your career with an opportunity to bridge data governance and cybersecurity in a critical national security program, ensuring compliance and security for innovative AI and data analytics platform...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$105K - $150K *

Empower your career by driving automation sales growth and building relationships. Leverage your welding expertise to deliver value-driven solutions, optimize processes, and support customers in achie...

Minnesota, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Collaborate with cross-functional teams to design and develop user-centric web applications, integrating AI-driven insights for high-stakes decision-making workflows while ensuring performance and sec...

Virginia, USRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Join our dynamic team to design and develop cutting-edge AI platforms, enhancing decision-making workflows through innovative web applications and robust backend services. Collaborate across the full...

Virginia, USRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a dynamic team to design and develop a next-gen AI platform, focusing on intelligent agent frameworks and modern web applications. Collaborate across the full stack to enhance decision-making wor...

Virginia, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in construction quality management for a large-scale data center portfolio. Drive the establishment of quality standards, ensure compliance, and oversee a dedicated team of Site Qualit...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$88K - $105K *

Champion the successful delivery of complex projects, guiding financial institutions in adopting innovative loan origination software. Manage timelines, risks, and stakeholder expectations to ensure p...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Drive the administration of core SaaS platforms, ensuring seamless integration and functionality across systems. Collaborate with teams to document standards, automate tasks, and support business func...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$192K - $252K *

Unlock your potential by leading global technical support engineering, driving customer issue resolution, and enhancing service delivery across product lifecycles while collaborating with cross-functi...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$120K - $130K *

Lead the charge in managing a dynamic OS Administrator team, ensuring seamless RHEL and Windows OS patching in a 24/7 environment while leveraging automation tools and collaborating with cross-functio...

Reston, VARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by leading IT operations and identity management, transforming strategy into action. Drive technical excellence in Microsoft Entra ID, endpoint platforms, and SaaS integrations while...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$76K - $130K *

Grow your career with a dynamic role in application development, where you'll design, maintain, and enhance software solutions while collaborating with cross-functional teams to drive project success...

Wisconsin, USRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$145K - $185K *

Transform your career with a pivotal role in cybersecurity, managing critical security technologies and responding to incidents in a fast-paced, remote environment. Collaborate with teams to protect a...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$81K - $95K *

Optimize communication strategies and programs to enhance internal and external messaging. Collaborate with teams to deliver clear, effective communications that support organizational objectives and...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$75K - $158K *

Lead the charge in engineering and implementing a robust Intune solution for enterprise endpoint management, ensuring seamless integration and security across diverse devices within a mission-critical...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.