Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
$93K - $114K *
Take ownership of HVAC system operations in data centers, leading a team of technicians to ensure optimal performance, maintenance, and compliance with industry standards, while prioritizing safety an...
3 weeks ago
Loftware Spectrum Technical Lead / Solution Engineer
$187K - $208K *
Champion the technical design and integration of a global labeling solution, ensuring compliance and scalability. Collaborate with cross-functional teams to support enterprise applications and enhance...
1 week ago
$94K - $164K *
Unlock potential by leading research and analysis to identify system impacts, dependencies, and business needs. Collaborate with stakeholders to enhance processes and deliver clear requirements in a d...
2 weeks ago
Technical Client Success Specialist
$70K - $110K *
Lead the charge in ensuring an exceptional client experience by bridging communication between internal teams and clients, fostering strong relationships, and proactively addressing client needs while...
3 weeks ago
Senior Windows Engineer - Managed Services
$106K - $150K *
Unlock potential by providing expert operational support for Windows environments. Manage complex incidents, ensure service availability, and collaborate across teams to enhance customer experiences i...
1 week ago
Data Centre Remote Field Service Engineer (L2)
$66K - $101K *
Empower your career by providing remote technical support, resolving incidents, and ensuring service delivery excellence. Collaborate with clients and teams to maintain high service levels and drive c...
1 week ago
$117K - $195K *
Oversee the development and deployment of customized ServiceNow solutions, ensuring compliance with federal security frameworks while enhancing system performance and reliability. Collaborate with sta...
Reposted 1 week ago
Sales Enablement Support Manager
$80K - $107K *
Join us to develop and manage educational resources that enhance Commercial readiness across clinical data solutions. Collaborate with cross-functional teams to translate complex information into acti...
3 days ago
$90K - $110K *
Optimize real-time automation solutions across manufacturing and enterprise levels. Collaborate with engineering teams to design, implement, and enhance systems using diverse programming and design to...
6 days ago
$95K - $115K *
Transform your career by engineering innovative automation solutions across industries. Collaborate with a dynamic team to enhance operational efficiency and drive real-time information systems from t...
6 days ago
$92K - $110K *
Elevate your career by engineering real-time automation solutions across industries. Collaborate with a dynamic team to design, implement, and optimize systems that enhance operational efficiency and...
1 week ago
Sr. Security Engineer - Federal Customer
$120K - $145K *
Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...
Reposted 4 days ago
$110K - $130K *
Transform engineering concepts into successful project implementations by collaborating with design teams and providing technical expertise on cooling systems for optimal project execution and custome...
3 weeks ago
Application Support Engineer, Canada, OEX
$80K - $95K *
Join a team that's essential to ensuring 24x7 reliability for our global cryptocurrency trading platform. You'll manage production support, optimize processes, and enhance user experience through tech...
Reposted 1 week ago
Senior AI Software Consulting Engineer
$107K - $150K *
Drive the design and delivery of advanced AI solutions, mentoring engineers and ensuring client satisfaction. Collaborate with stakeholders to translate requirements into scalable architectures, leadi...
Yesterday
Senior Support Engineer - Interoperability
$110K - $148K *
Drive advanced technical support for trading solutions, managing complex incidents, troubleshooting, and collaborating with teams to enhance system performance and ensure exceptional customer experien...
3 weeks ago
Technical Support Engineer (Americas/EMEA - Remote)
$106K - $133K *
Transform customer support by creating and enhancing back-office tools using PHP and Laravel. Collaborate with cross-functional teams to tackle complex problems, automate workflows, and improve servic...
Reposted 2 weeks ago
$85K - $110K *
Drive your career forward while conducting inspections and supporting engineering underwriting. Leverage your maintenance expertise to enhance risk assessment and contribute to loss prevention initiat...
4 weeks ago
$80K - $97K *
Shape the future of digital experiences by delivering innovative web solutions that enhance member engagement and drive growth. Collaborate with cross-functional teams to create intuitive, high-qualit...
3 days ago
Technical Implementation Specialist II (HL7/DICOM/SQL)
$75K - $100K *
Lead the charge in delivering complex technical implementations for healthcare IT solutions. Collaborate cross-functionally to design workflows, configure systems, and guide clients through go-lives...
2 days ago
IT Technical Training Lead (Senior)
$110K - $130K *
Lead the development and execution of technical training programs, ensuring alignment with enterprise modernization and operational priorities. Collaborate with stakeholders to enhance workforce profi...
2 days ago
$93K - $125K *
Join a dynamic team as a technical resource, enhancing enterprise applications and infrastructure services. Drive operational excellence, support cross-functional initiatives, and ensure reliable, sec...
2 days ago
Junior Systems Engineer (W/ 1 day telework)
$119K - $161K *
Join a team that's dedicated to delivering high-quality software solutions. Collaborate with stakeholders to gather requirements, support developers, and ensure successful Agile delivery throughout th...
3 weeks ago
Field Sales Support Systems Engineer - E2
$88K - $163K *
Join a team that provides expert technical support for F-16 electrical systems, coordinates repair activities, and delivers innovative solutions to meet customer needs through collaboration and analys...
3 weeks ago
Senior GenAI & High Performance Computing (HPC) Delivery Engineer
$153K - $199K *
Champion the deployment and optimization of GPU-accelerated HPC systems, collaborating with clients to deliver cutting-edge AI solutions. Leverage your expertise in performance tuning and benchmarking...
Reposted 4 days ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.