Technical Support Manager Jobs

Technical Support Managers lead teams that help customers and employees resolve complex technology issues. They combine technical knowledge with people leadership, operational planning, and a focus on reliable service. Explore vetted opportunities on Ladders, where professionals can find Technical Support Manager roles paying $100,000 or more.

What Does a Technical Support Manager Do?

Responsibilities vary by company and industry, but these managers typically oversee support teams, set service standards, and ensure issues are resolved efficiently. They may manage escalations, monitor service-level agreements, improve support processes, and coordinate with engineering, product, IT, and customer success teams. Many also contribute to hiring, coaching, workforce planning, and reporting on support performance.

Skills and Qualifications

Employers often seek experience managing technical support or service desk teams, along with strong communication and problem-solving skills. Familiarity with ticketing systems, IT service management practices, customer support platforms, and performance metrics can be valuable. Depending on the role, knowledge of cloud services, networking, cybersecurity, or enterprise software may also be important. Successful managers balance technical judgment with empathy and clear decision-making.

Career Paths and Opportunities

Technical Support Managers work across technology companies, financial services, healthcare, telecommunications, and other sectors that rely on dependable technical service. With experience, professionals may progress to senior support leadership, director of technical support, customer experience, service delivery, or IT operations roles. The best-fit opportunity depends on team size, product complexity, customer base, and the manager’s preferred balance of hands-on technical work and organizational leadership.

Find Technical Support Manager Jobs on Ladders

Use Ladders to explore vetted professional openings with salaries of $100,000 or more. Review role requirements, compare leadership opportunities, and identify positions that align with your technical background and career goals.

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$72K - $93K *

Collaborate with a dynamic team to deliver exceptional on-site technical support, leveraging your expertise to diagnose and resolve customer issues while enhancing their experience with our services...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower customer success by leading a dynamic team across the Americas, enhancing client relationships, driving product adoption, and championing customer feedback to influence strategic direction and...

Dallas, TXRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$144K - $211K *

Lead the charge in managing complex Industrial Controls workstreams, ensuring seamless execution of NPI programs. Collaborate across teams to deliver innovative automation solutions on time and within...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $135K *

Join a team that's driving growth by managing territory opportunities, executing partner-led sales, and building strong relationships with decision-makers to enhance cybersecurity solutions and expand...

Seattle, WARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Drive partner success by developing key relationships and executing strategic business plans in the Latin America region, enhancing revenue through effective channel programs and collaboration with sa...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Grow your career with a pivotal role in configuration management, ensuring system stability and compliance. Collaborate across teams to track changes, maintain documentation, and support deployments i...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to drive strategic relationships with enterprise customers, optimizing IGEL technology solutions. This hands-on role balances technical expertise with customer management, focusing on the Fina...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive complex project implementations by leading cross-functional teams, managing deliverables, and ensuring compliance. Leverage Salesforce expertise to optimize processes and foster client relations...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform the future of product marketing by designing innovative go-to-market strategies, enhancing customer advocacy, and building scalable frameworks that drive growth and engagement in a dynamic B...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $150K *

Join a dynamic team to build and manage strategic partnerships in the public safety sector. Drive partner engagement, enhance sales enablement, and contribute to pipeline growth while collaborating cr...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$132K - $251K *

Lead the charge in optimizing virtual computing operations, driving strategies for VDI and infrastructure. Manage a skilled team to ensure scalable, secure platforms that enhance business agility and...

Connecticut, USRemote

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$175K - $250K *

Lead the architectural strategy for Operational Technology, ensuring integration with enterprise objectives. Strategically influence technical decisions and guide multi-disciplinary teams in deliverin...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to ensuring high availability and continuity of technology across multiple Data Centers. Leverage your expertise in Windows and Linux systems to design, implement, and mai...

Richmond Hill, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$73K - $103K *

Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $120K *

Explore a pivotal role in leading complex analysis across systems, driving alignment among stakeholders, and enhancing technology solutions. Collaborate with diverse teams to translate business needs...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Elevate client satisfaction by serving as the primary technical liaison, ensuring effective service delivery and identifying growth opportunities through strategic relationship management and technica...

Dallas, TXRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $115K *

Lead the charge in enhancing customer support by guiding a skilled team of Support Engineers. Balance hands-on technical assistance with operational oversight to ensure a world-class experience for cl...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $108K *

Unlock potential by providing advanced technical support and engineering expertise to resolve complex production issues. Manage end-to-end case ownership while collaborating with teams to enhance serv...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform customer experiences by providing expert technical support, driving solutions, and collaborating with engineering teams to enhance product reliability and satisfaction. Your role is crucial...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$145K - $193K *

Lead a dynamic team of technical experts to design and deliver innovative consulting services and educational programs, ensuring alignment with evolving product strategies and maintaining high standar...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Drive customer success by leading enterprise engagements and deploying AI solutions. Collaborate with cross-functional teams to ensure operational impact and long-term partnerships, enhancing efficien...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $155K *

Innovate and lead the development of a comprehensive IAM program, collaborating across teams to enhance identity governance and security. Manage a skilled team while ensuring compliance and effective...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Manager do?question toggle

    A Technical Support Manager leads support professionals who diagnose and resolve technical issues. The role commonly includes managing escalations, setting service standards, tracking performance, improving processes, and coordinating with other departments.

  • What qualifications are typically required for Technical Support Manager jobs?question toggle

    Employers commonly look for experience in technical support or IT service operations, people-management ability, strong communication skills, and familiarity with support tools and service metrics. Some positions also require expertise in a particular technology, industry, or product.

  • What skills are important for a Technical Support Manager?question toggle

    Important skills include team leadership, customer communication, troubleshooting, escalation management, process improvement, and data-informed decision-making. Technical requirements vary based on the employer’s products and infrastructure.

  • Where do Technical Support Managers work?question toggle

    They work in many industries, including software and technology, telecommunications, healthcare, financial services, and enterprise IT. Organizations with complex products or large support operations may have dedicated technical support management teams.

  • How can I find $100,000+ Technical Support Manager jobs?question toggle

    Search Ladders for vetted professional opportunities and review listings for compensation, responsibilities, and qualifications. Ladders focuses on jobs paying $100,000 or more.