Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$80K - $95K *

Shape the future of network infrastructure by designing self-healing systems, troubleshooting complex issues, and collaborating with teams to enhance performance and security. Your expertise will driv...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$106K - $132K *

Drive technical excellence as a Field Application Engineer, leading sustainment efforts for tactical communications systems. Collaborate with teams to ensure optimal equipment performance and deliver...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $175K *

Drive innovation in our corporate technology environment by designing, automating, and securing cloud infrastructure, identity management, and core IT services while collaborating with cross-functiona...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$108K - $130K *

Lead the charge in advanced systems engineering efforts, leveraging 20 years of expertise to drive complex projects. Collaborate with cross-functional teams to ensure optimal performance and innovatio...

4 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of data personalization by leveraging advanced analytics and engineering techniques. Collaborate with cross-functional teams to enhance customer satisfaction through data-driven insig...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$79K - $118K *

Shape the future of technical support by leading a team of Field Technicians, enhancing their skills, and ensuring high-quality service delivery while managing complex desktop support tasks and drivin...

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$130K - $175K *

Champion innovative structural solutions by leading diverse projects, mentoring engineers, and ensuring quality execution from concept to completion. Collaborate across disciplines to drive operationa...

3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$120K - $145K *

Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $155K *

Shape the future of technology engineering by providing strategic leadership and driving modernization initiatives. Influence architectural standards and mentor teams to enhance operational efficiency...

3 weeks ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$110K - $130K *

Take ownership of enterprise network infrastructure, ensuring optimal performance and security across data centers and cloud environments. Collaborate with teams to troubleshoot complex issues and enh...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$57K - $118K *

Join a dynamic team to enhance data center operations by mentoring technicians, optimizing hardware maintenance, and ensuring compliance with safety protocols while driving continuous improvement in t...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$57K - $118K *

Make your mark at a dynamic data center, overseeing hardware maintenance, mentoring technicians, and ensuring operational excellence. Collaborate across teams to enhance system reliability and drive c...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $140K *

Unlock potential by leading systems engineering efforts for naval combat systems, focusing on Model-Based Systems Engineering (MBSE) and architecture development. Collaborate with multidisciplinary te...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$77K - $176K *

Join us to leverage your optical engineering expertise in testing advanced weapon systems, enhancing capabilities for the U.S. Navy. Collaborate with diverse teams to support cutting-edge directed ene...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Innovate by leveraging your optical engineering expertise to enhance advanced weapon systems. Collaborate with multidisciplinary teams to support testing and integration of cutting-edge electro-optic...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead strategic initiatives in Technical Support Operations to enhance customer experience, drive efficiency, and support business growth through process optimization and talent development across mult...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$82K - $102K *

Advance your career by providing expert technical support for personal computing and multimedia technologies. Collaborate with a dynamic team to troubleshoot, install, and maintain systems while leadi...

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$64K - $96K *

Transform service delivery by managing performance, enhancing processes, and collaborating with stakeholders to ensure compliance and customer satisfaction in a dynamic IT environment...

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Champion operational excellence by providing expert support for productivity tools like Jira and ServiceNow. Leverage your technical skills to diagnose issues, provision accounts, and configure applic...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$95K - $115K *

Help us manage and enhance incident response for critical network operations, ensuring swift restoration and effective communication with stakeholders while leading a dedicated team in a dynamic envir...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $150K *

Transform production processes by leading engineering change implementations, ensuring seamless transitions from design to manufacturing. Collaborate across teams to enhance efficiency and quality in...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a dynamic team as a System Engineer, specializing in Linux systems and automation. You'll lead the design and maintenance of provisioning workflows, configuration management, and Linux networking...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $150K *

Engage with interdisciplinary teams to develop and integrate innovative systems for fusion energy, ensuring efficient processes and scalable architectures while managing requirements and interfaces in...

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $90K *

Join a dynamic team as a Client Support Engineer II, providing expert technical support and leadership for client environments. Leverage your skills in Microsoft technologies to enhance service delive...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $221K *

Engage with cross-functional teams to optimize systems engineering practices, translating client needs into impactful designs. Drive performance and risk management while ensuring system compliance th...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.