Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$77K - $176K *
Lead the development and verification of technical content for the DoD or IC. Collaborate with teams to ensure clarity and accuracy while managing tight deadlines and competing priorities. Your expert...
Yesterday
$77K - $176K *
Build the future of software development by streamlining DevSecOps processes, enhancing team efficiency, and implementing cutting-edge tools for rapid delivery in a dynamic, large-scale environment...
Today
$77K - $176K *
Unlock your potential as a DevSecOps engineer, streamlining software development and enhancing team efficiency through automation and cloud resources. Collaborate in a dynamic environment to drive inn...
Today
$77K - $176K *
Champion the DevSecOps lifecycle by streamlining software development processes, utilizing automation and cloud resources to enhance team efficiency and innovation in a dynamic, large-scale environmen...
Today
$137K - $219K *
Drive innovation as a Senior Client Engineer, owning Axon's Google Enterprise ecosystem. Lead strategic initiatives, enhance automation, and collaborate across teams to ensure secure, efficient IT ope...
3 weeks ago
$80K - $95K *
Drive the development and integration of complex system requirements, ensuring compatibility with architectural frameworks while delivering innovative solutions that meet operational needs and enhance...
Reposted 4 days ago
$110K - $130K *
Shape the future by leading systems engineering efforts across all lifecycle stages, ensuring seamless integration and performance of complex systems while translating customer needs into effective so...
3 weeks ago
Global Product Support Engineer 3
$86K - $192K *
Empower technical excellence by providing critical support for semiconductor equipment, ensuring optimal performance and customer satisfaction through troubleshooting, training, and collaboration with...
2 weeks ago
Global Product Support Engineer 3
$95K - $115K *
Support technical excellence by providing on-site repair and maintenance for complex electro-mechanical systems, ensuring swift troubleshooting and customer satisfaction in semiconductor equipment ope...
3 weeks ago
Senior Customer Support Engineer - Managed Inference
$125K - $150K *
Partner with us to deliver exceptional technical support for cutting-edge cloud technologies. Engage with customers, troubleshoot complex issues, and collaborate with teams to enhance their experience...
4 weeks ago
$86K - $107K *
Partner with us to enhance SCADA solutions through technical support and diagnostics. This role involves troubleshooting, coordinating with teams, and contributing to system design, ensuring optimal p...
1 week ago
$110K - $130K *
Accelerate our technical content creation and product positioning efforts. Shape messaging, enable sales teams, and manage a lab environment to enhance competitive analysis and customer engagement, dr...
Yesterday
$86K - $107K *
Support SCADA solutions by troubleshooting, diagnosing, and coordinating technical support for solar plants. Engage with customers and field teams to enhance system performance and ensure effective co...
4 days ago
$86K - $107K *
Support SCADA solutions by troubleshooting, diagnosing, and enhancing plant controls. Collaborate with teams to ensure optimal performance and customer satisfaction while maintaining documentation and...
4 days ago
$86K - $107K *
Transform your career by providing expert SCADA support and troubleshooting for solar energy solutions. Collaborate with teams to enhance system performance and customer satisfaction while ensuring op...
1 week ago
Remote Support Engineer - MR/CT
$86K - $138K *
Drive exceptional remote support for imaging systems, ensuring efficient issue resolution and customer satisfaction in a dynamic 24/7 environment. Collaborate with teams to enhance operational efficie...
Yesterday
$110K - $130K *
Empower your career by enhancing our IT infrastructure and support systems. Lead innovative projects, manage Microsoft 365 technologies, and drive collaboration solutions to boost productivity and ope...
2 weeks ago
$85K - $100K *
Elevate your career as a Senior IT Engineer, driving operational excellence and technical leadership in a dynamic global IT environment. Collaborate with teams to enhance security, streamline processe...
Reposted 6 days ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Engage with customers to optimize chemical performance through routine testing, troubleshooting, and equipment management. Collaborate with site teams to ensure effective solutions and maintain strong...
2 weeks ago
$108K - $148K *
Join us to drive innovative semiconductor processes from concept to qualification. Collaborate with customers and R&D teams, troubleshoot complex issues, and analyze data to enhance manufacturing effi...
2 weeks ago
$108K - $148K *
Join a team that's shaping the future of semiconductor manufacturing by providing critical support throughout product lifecycles. Engage with customers and R&D to optimize processes, troubleshoot comp...
3 weeks ago
Technical Services Engineer III
$100K - $120K *
Optimize energy performance by leading technical services for complex EaaS projects. Collaborate with multidisciplinary teams to implement energy conservation measures and enhance system efficiency in...
Yesterday
Technical Services Engineer III
$120K - $161K *
Support the successful implementation of energy conservation measures in complex EaaS projects, collaborating with multidisciplinary teams to optimize system performance and mentor technical staff whi...
1 month ago
Technical Services Engineer III
$134K - $179K *
Transform energy management by leading complex EaaS projects, optimizing system performance, and mentoring teams. Collaborate with multidisciplinary experts to ensure successful implementation of ener...
1 month ago
Technical Services Engineer III
$134K - $179K *
Empower your career by leading technical excellence in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance ac...
1 month ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.