Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Sales Engineer, Enterprise
$197K - $246K *
Engage with Enterprise customers to understand their data needs and demonstrate how the Fivetran + dbt platform delivers reliable data pipelines. Own technical evaluations and guide clients through pr...
5 days ago
$80K - $95K *
Join a dynamic team as you analyze employee engagement data, guide organizations in strategy development, and facilitate workshops to enhance workplace culture. Collaborate with HR leaders globally to...
1 week ago
$180K - $200K *
Lead complex technical initiatives, ensuring scalable, secure solutions while mentoring engineers and driving high standards across the software development lifecycle in a remote, collaborative enviro...
Today
$180K - $200K *
Shape the future of technology as a senior technical leader, driving complex initiatives and mentoring engineers. Collaborate with cross-functional teams to deliver scalable, secure cloud-native solut...
2 weeks ago
$80K - $95K *
Empower scientific innovation by providing expert installation and maintenance of advanced analytical equipment. Build strong customer relationships while resolving complex issues and ensuring optimal...
1 week ago
Sr Lead Technical Knowledge Consultant
$105K - $141K *
Innovate knowledge management strategies to enhance technical sales effectiveness, leveraging expertise to develop scalable resources and foster cross-functional collaboration, ultimately driving heig...
Reposted today
$110K - $130K *
Elevate your career by supporting turbine and generator outage activities. Collaborate with engineers and leverage your expertise in QA/QC and troubleshooting to ensure optimal performance for power p...
Today
$110K - $130K *
Manage and optimize cloud infrastructure solutions on Azure, focusing on Kubernetes and CI/CD pipelines. Collaborate with cross-functional teams to enhance production services, ensuring high availabil...
4 weeks ago
Staff Site Reliability Engineer
$156K - $275K *
Lead the charge in shaping the technical strategy for reliability and infrastructure. Drive initiatives across teams, design scalable systems, and enhance operational excellence while mentoring engine...
3 days ago
$110K - $130K *
Transform customer support by leading a high-impact team focused on quality, efficiency, and satisfaction across all channels. Drive strategic initiatives, develop talent, and enhance processes to ens...
Today
Field Service Engineer - High Volume Manufacturing
$95K - $115K *
Empower your career by supporting cutting-edge semiconductor processes. As a senior technical expert, you'll deliver critical installation, maintenance, and customer training, ensuring optimal system...
Reposted 1 week ago
Field Service Engineer - High Volume Manufacturing
$95K - $115K *
Transform customer experience by delivering expert support in high volume semiconductor manufacturing. Lead installations, maintenance, and technical training to ensure optimal performance and reliabi...
Reposted 1 week ago
Senior Networking Engineering Technical Advisor
$165K - $175K *
Join a dynamic engineering team as a Senior Technical Advisor, providing strategic guidance on emerging technologies and systems integration while supporting Agile program execution and modernization...
2 weeks ago
$95K - $115K *
Drive field engineering excellence by installing, maintaining, and troubleshooting cutting-edge hardware systems. Collaborate with teams to enhance product design and ensure reliable operations in dyn...
3 weeks ago
$70K - $117K *
Lead innovative structural engineering solutions for marine vessels, ensuring integrity and compliance with maritime standards. Collaborate with teams to enhance operational safety and performance in...
Today
Tools Development Engineer (REMOTE)
$110K - $130K *
Unlock the potential of next-gen AI systems by defining serviceability tools architecture. Collaborate with cross-functional teams to create actionable requirements and enhance documentation for compl...
4 weeks ago
Sr Tech Support Engineer MI -1 (for medical imaging devices)
$80K - $95K *
Join a team that's dedicated to providing exceptional remote technical support for complex issues across our product lines. Collaborate with peers to resolve challenges and ensure customer satisfactio...
1 week ago
Senior Optical Transport Implementation Engineer - Pub Sec
$93K - $124K *
Unlock potential by joining a team focused on advanced Tier II support for network devices in a fiber optic transport network, ensuring operational excellence and 100% service availability across mult...
Reposted 2 weeks ago
Systems Engineer, Storage & Virtual Infrastructure (Prime)
$176K - $226K *
Deliver robust storage and virtual infrastructure solutions, ensuring secure and reliable operations. Collaborate with cross-functional teams to troubleshoot and maintain systems, enhancing mission-cr...
4 days ago
$125K - $150K *
Transform business workflows by developing and maintaining applications that enhance productivity and information sharing across teams. Collaborate with IT and business units to deliver innovative sol...
Reposted yesterday
Senior Principal Engineer, Solutions Architecture - Networking
$170K - $243K *
Unlock potential by leading AI infrastructure planning and network architecture. Collaborate with clients to design scalable solutions for high-performance computing and AI workloads, ensuring optimal...
Reposted 1 week ago
$90K - $110K *
Lead the charge in transforming concepts into buildable systems by leveraging your expertise in applications engineering. Collaborate with cross-functional teams to deliver precise layouts, cost-effec...
1 week ago
Technical Leader, SIte Reliability Engineer
$214K - $309K *
Optimize our Kubernetes platform as you lead initiatives that enhance reliability and scalability across cloud and on-premises settings. Collaborate with teams to achieve critical goals while mentorin...
Reposted 3 weeks ago
$90K - $125K *
Lead the charge in diverse control system projects, overseeing tasks and teams while ensuring successful project completion. Collaborate with stakeholders and provide engineering support, driving qual...
1 week ago
$66K - $99K *
Drive customer satisfaction by troubleshooting, maintaining, and repairing equipment. Collaborate with teams to ensure service excellence and compliance with regulatory standards while managing parts...
3 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.