Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$70K - $115K *

Empower customer success by providing expert technical support and solutions. Take ownership of issues, ensuring timely resolutions while enhancing customer experience through effective communication...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$96K - $173K *

Unlock potential by leading complex technical escalations and resolving high-severity hardware and network issues. Collaborate with teams to drive operational excellence on a global scale, ensuring op...

Cambridge, MARemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's redefining network solutions by designing, implementing, and supporting advanced LAN, WAN, and wireless systems. Collaborate with cross-functional leaders to enhance network strateg...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a dynamic team to elevate software quality through innovative testing strategies, ensuring robust performance and scalability. Collaborate cross-functionally to drive testing initiatives and enha...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead innovative technical solutions by collaborating with sales teams to address customer needs, manage engineering projects, and deliver custom system designs from concept to production, ensuring hig...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $110K *

Champion the implementation and support of Windows Server environments, ensuring optimal performance and security across diverse customer infrastructures while collaborating with technical teams and s...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$192K - $252K *

Unlock your potential by leading global technical support engineering, driving customer issue resolution, and enhancing service delivery across product lifecycles while collaborating with cross-functi...

CanadaRemote

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$70K - $110K *

Grow your career with a dynamic role supporting customer success through on-site installation, maintenance, and repair of advanced laboratory systems. Leverage your technical expertise and communicati...

Indiana, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $110K *

Elevate customer success by providing on-site installation, maintenance, and support for analytical instrumentation. Collaborate with clients to ensure optimal performance and satisfaction while trave...

Florida, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $110K *

Elevate customer success by delivering on-site installation, maintenance, and repair of analytical instrumentation. Utilize strong communication and problem-solving skills to ensure optimal performanc...

Virginia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $130K *

Advance your career by providing exceptional on-site support for laboratory systems. Engage with diverse technologies, ensuring customer satisfaction through installation, maintenance, and problem-sol...

Ontario, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $110K *

Deliver exceptional service by installing, maintaining, and troubleshooting analytical instruments. Collaborate with customers to optimize performance and ensure satisfaction while supporting business...

Pennsylvania, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$84K - $131K *

Join a dynamic team to provide scientific expertise and application support, enhancing customer experiences through product demonstrations, training, and troubleshooting while collaborating with cross...

Illinois, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$153K - $231K *

Join a team that's shaping the future of networking and cloud solutions. Leverage your technical expertise to create impactful content and demos, collaborating with sales and product teams to drive cu...

RemoteRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...

RemoteRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$109K - $128K *

Empower industries by bridging cutting-edge IoT technology with operational excellence. Collaborate across teams to drive customer success while enhancing logistics, safety, and sustainability through...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $246K *

Lead the charge in driving technical sales effectiveness and team development. Oversee a skilled team supporting complex infrastructure solutions, enhancing customer engagement, and fostering collabor...

Morrisville, NCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Pioneer the administration and development of core business systems, focusing on ServiceNow. Collaborate with cross-functional teams to create scalable solutions that enhance operations, service, and...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $181K *

Create impactful technical solutions in military electrification projects. Collaborate with defense clients and provide expertise throughout the proposal process, ensuring compliance and mission effec...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$82K - $105K *

Transform complex network infrastructures by designing, deploying, and managing solutions for diverse clients. Leverage your expertise to troubleshoot issues, enhance security, and ensure high availab...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower your career by bridging RF cyber-research and software implementation. Lead multidisciplinary teams to define system architectures and convert findings into actionable solutions for cutting-ed...

Ontario, CARemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Transform the landscape of Security Policy Management by engaging clients, delivering tailored solutions, and establishing trusted relationships. Drive technical sales efforts and support teams in sho...

Toronto, ONRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$83K - $93K *

Join a team that's dedicated to servicing and repairing CNC machine tools. Perform complex diagnostics and repairs, ensuring operational excellence through customer interaction, advanced troubleshooti...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.