Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Bolting Solutions Sales Engineer
$110K - $120K *
Develop your career by providing technical support and consulting to ensure successful customer integration of complex bolting solutions. Collaborate with teams to meet customer needs through effectiv...
6 days ago
Senior Manager, Engineering - Onboarding
$217K - $264K *
Lead and optimize the engineering team to enhance customer onboarding and lifecycle management, ensuring robust risk management and compliance across products while fostering a high-performing, inclus...
5 days ago
Data Center Electrical Engineer - Design
$320K - $405K *
Design and oversee the electrical architecture for cutting-edge data centers, ensuring robust power distribution and integration of advanced technologies. Collaborate with partners to enhance prefabri...
4 days ago
$100K - $125K *
Drive the integration of machine learning models into production systems, ensuring reliability and scalability. Collaborate with data scientists to optimize data processing pipelines and automate CI/C...
Yesterday
$106K - $167K *
Pioneer growth as a Senior Field Sales Executive, driving success in the Eastern US. Manage key accounts, develop strategies, and build relationships to enhance customer satisfaction and achieve sales...
5 days ago
Tech Sales Support Mgr. (Pre-Sales Solutions Consultant/Ops. Risk Mgmt.) - REMOTE (NA) R0060222
$89K - $157K *
Lead customer discovery and solution strategy in high-risk industries, leveraging operational risk management expertise to drive technical wins and enhance client relationships across North America...
5 days ago
$125K - $150K *
Innovate AI-driven business applications by designing Python services and APIs that enhance data processing capabilities in both cloud and on-premises settings, ensuring robust performance and seamles...
Reposted 3 days ago
Technical Product Manager (Spectrum Dominance)
$180K - $220K *
Innovate your career by joining a dynamic team focused on translating complex defense requirements into actionable software features, driving product adoption and revenue growth in the Spectrum Domina...
2 weeks ago
IT Administrator, Business Applications
$115K - $151K *
Administer and enhance collaboration platforms, ensuring seamless integration and automation across teams. Collaborate with cross-functional departments to optimize workflows and improve operational e...
1 week ago
$98K - $206K *
Elevate your career by developing and maintaining cloud infrastructure for a critical Department of the Air Force project. Collaborate with experts to enhance security and efficiency in an Azure envir...
2 days ago
Data Center Solutions Architect - Sales Engineer
$135K - $160K *
Transform client needs into innovative data center solutions by leveraging your expertise in electrical and mechanical infrastructure. Collaborate with teams to ensure scalable, reliable designs that...
4 weeks ago
Sales Executive, Secure Digital Operations - OEM
$110K - $130K *
Join us to lead transformational sales in digital operations, driving complex solutions across cybersecurity and manufacturing. Collaborate with stakeholders to unlock value and accelerate customer ou...
4 days ago
Sr. Manager, Field Engineering
$110K - $130K *
Shape the future of field engineering by leading technical support, training, and quality assurance efforts. Drive continuous improvement while ensuring top-tier service and communication with clients...
Reposted 1 week ago
Production Training Support Specialist
$83K - $87K *
Deliver exceptional training support by communicating complex concepts clearly, analyzing system issues, and enhancing customer experience for the VA's Vocational Readiness and Employment system. Coll...
6 days ago
Data Center Mechanical Construction Program Manager- Technical MEP projects (Remote)
$150K - $175K *
Champion the design and execution of mechanical system upgrades in data centers. Collaborate with diverse teams to ensure project alignment, mitigate risks, and drive continuous improvement in mission...
Yesterday
Cloud / System Engineer (Journeyman)
$95K - $115K *
Engineer robust cloud and system solutions, ensuring seamless enterprise operations. Collaborate with cross-functional teams to maintain infrastructure, troubleshoot issues, and implement configuratio...
1 week ago
Senior Application Security Analyst
$140K - $175K *
Elevate D2L's Application Security Program by refining security measures, collaborating with teams, and addressing risks. Utilize your expertise in security assessments and vulnerability management to...
6 days ago
Transmission Line Engineer (Remote)
$104K - $141K *
Elevate your career by designing high voltage transmission lines using PLS-CADD. Collaborate with multi-discipline teams, manage project scopes, and deliver expert consultation to ensure successful pr...
3 weeks ago
$110K - $130K *
Unlock potential by leading product marketing strategies that drive growth, enhance positioning, and enable cross-functional collaboration. Leverage AI to optimize messaging and ensure impactful launc...
1 week ago
$95K - $115K *
Unlock your potential by leading innovative healthcare solutions that enhance patient care and operational efficiency. Collaborate with teams to design, implement, and optimize systems, ensuring effec...
3 weeks ago
HCM Test Automation & Quality Engineer
$75K - $158K *
Join a dynamic team to ensure the quality and compliance of Oracle HCM systems across federal agencies. Design and execute test strategies, automate testing processes, and validate integrations, ensur...
Reposted 2 weeks ago
HCM Test Automation & Quality Engineer
$90K - $189K *
Advance your career by ensuring quality and compliance for a federal HCM platform. Design and execute test strategies, manage automated testing, and validate performance within a SAFe Agile framework...
Reposted 2 weeks ago
Virtualization / Automation Engineer (Senior)
$110K - $130K *
Champion the design and automation of virtualization platforms, ensuring secure, scalable services across diverse environments. Collaborate with cross-functional teams to enhance infrastructure effici...
1 week ago
$124K - $238K *
Join a team that's shaping the future of spacecraft systems engineering. Leverage your expertise to lead cross-functional teams in developing complex spacecraft designs, ensuring compliance, and drivi...
3 weeks ago
Director of Engineering, TorcOS
$226K - $271K *
Transform the future of autonomous driving by leading the TorcOS engineering team. Drive the development of foundational embedded software platforms, ensuring high-quality, scalable solutions through...
Today
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.