Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Sr. Data Center Operations (DCO) Engineer-Federal
$91K - $114K *
Champion the deployment and maintenance of critical data center infrastructure, ensuring optimal performance and reliability. Collaborate with engineering teams and manage operational tasks to support...
Yesterday
$95K - $115K *
Engineer customer reliability by providing expert technical support for IoT solutions. Collaborate with teams to resolve issues, enhance documentation, and gather feedback, ensuring a seamless custome...
1 week ago
$110K - $130K *
Join a team that's redefining customer experience through innovative contact center technologies. Lead technical initiatives, mentor engineers, and collaborate across functions to deliver scalable sol...
2 days ago
$218K - $256K *
Lead the charge in shaping IT strategy and operations for a remote-first SaaS company. Drive service delivery, enhance employee technology experiences, and build a high-performing IT organization whil...
2 weeks ago
Principal Engineer - Data Retrieval
$272K - $431K *
Lead the charge in architecting and scaling data acquisition infrastructure for foundation models. Collaborate across teams to enhance web crawling, ingestion, and data quality, ensuring reliable, hig...
1 week ago
Automation Test Engineer - 6568322
$128K - $149K *
Unlock potential by leading test automation initiatives, developing scalable frameworks, and implementing CI/CD processes. Collaborate in Agile environments to enhance quality across web, API, and mai...
Yesterday
$80K - $95K *
Optimize our internal IT systems and security posture while managing user access, supporting AWS operations, and ensuring compliance. Collaborate with the COO to enhance efficiency and maintain a secu...
3 weeks ago
$100K - $120K *
Join a team that's dedicated to optimizing SAP environments through expert support and administration. You'll manage SAP HANA and Basis operations, ensuring seamless upgrades, troubleshooting, and sys...
1 week ago
$90K - $105K *
Take ownership of high-touch engagements with premier clients, ensuring swift resolution of technical issues. Collaborate with internal teams to enhance processes and improve customer experiences whil...
2 weeks ago
Engineering Product Manager - Mobility
$179K - $254K *
Join a team that's driving the future of mobility and IoT! Oversee product lifecycles, collaborate with executives, and navigate complex networks to align cutting-edge solutions with customer needs an...
Reposted 1 week ago
Methodology Engineer (Silicon)
$120K - $145K *
Transform engineering processes by developing verification tools, dashboards, and shared infrastructure. Collaborate with teams to enhance quality checks and streamline workflows, ensuring efficient s...
3 weeks ago
Network Engineer (Remote Opportunity)
$95K - $115K *
Elevate enterprise networking by designing and maintaining secure, high-performance solutions. Collaborate with cross-functional teams to integrate on-premise and cloud environments, ensuring scalabil...
4 days ago
$250K - $500K *
Champion innovation by leading the migration to EKS, optimizing cloud infrastructure, and enhancing Kubernetes operations. Drive automation and CI/CD processes while ensuring high availability and per...
1 week ago
$105K - $155K *
Engage with OEM customers to drive sales growth, manage projects, and negotiate contracts. Lead initiatives from conception to completion while analyzing key data to forecast future sales expectations...
3 weeks ago
Senior System Software Engineer - Slurm
$140K - $270K *
Drive software development and system optimization in a hybrid role, focusing on Linux systems programming and technical support. Collaborate with teams to enhance Slurm performance and reliability wh...
6 days ago
Senior Advanced IT Network Site Reliability Engineer
$139K - $151K *
Join a team that's pushing the boundaries of advanced technologies. Lead initiatives in network infrastructure, implementing and troubleshooting solutions that support critical missions across various...
2 days ago
Cloud Engineer, Automation (Remote Ontario)
$120K - $140K *
Unlock potential by designing and automating cloud infrastructure, enhancing operational efficiency, and driving strategic improvements in deployment and maintenance processes across teams...
3 weeks ago
Senior Field Service Technician
$68K - $109K *
Deliver exceptional service by executing technical tasks, enhancing customer satisfaction, and driving operational improvements in critical power equipment. Collaborate with teams to ensure quality st...
1 week ago
Senior Field Service Technician
$83K - $133K *
Shape the future of energy solutions by delivering exceptional service and support. Collaborate with customers to enhance operational efficiency, troubleshoot technical issues, and ensure high-quality...
1 week ago
Senior Field Service Technician
$68K - $109K *
Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. Leverage your expertise to enhance customer satisfaction and operational efficiency while ensuring...
1 week ago
Senior Field Service Technician
$68K - $109K *
Empower customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...
1 week ago
Senior Field Service Technician
$83K - $133K *
Advance customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...
1 week ago
Senior Field Service Technician
$83K - $133K *
Transform the future of electrical systems by serving as the key liaison for customers. Drive operational excellence while prioritizing safety and Efficiency. Engage in hands-on support and team coord...
Reposted 3 weeks ago
ServiceNow Technical Project Manager
$110K - $130K *
Lead the transformation of healthcare IT by managing ServiceNow projects, enhancing workflows, and ensuring seamless integration. Collaborate with cross-functional teams to deliver innovative solution...
1 week ago
Field Service Supervisor (Semiconductor) Austin, TX
$110K - $130K *
Empower a team of engineers to deliver exceptional service for advanced electron microscopy and semiconductor systems. Drive technical excellence, enhance customer satisfaction, and foster professiona...
Yesterday
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.