Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Engineer III, OT/ICS Cybersecurity & Controls
$110K - $130K *
Lead the charge in securing and optimizing OT/ICS networks for energy systems. As a senior engineer, you'll design network architectures, manage cybersecurity compliance, and collaborate with cross-fu...
1 month ago
Technical Service Representative
$101K *
Join a team that's dedicated to enhancing customer packaging performance through technical expertise. Provide vital support in equipment operations, conduct audits, and facilitate training while trave...
1 week ago
Field Service Supervisor (LCMS) - MD/DC
$83K - $115K *
Transform service delivery by leading a skilled team of engineers, ensuring operational excellence and customer satisfaction through effective coordination and relationship management. Drive continuou...
1 week ago
$95K - $150K *
Pioneer the future of HR technology by leading cross-functional teams to define and deliver innovative solutions in Global Mobility and Talent Management, ensuring alignment across stakeholders and se...
Today
Senior Technical Product Manager
$153K - $213K *
Champion the development of a key platform, driving strategy, success metrics, and technical depth while collaborating across teams to deliver impactful solutions that meet customer needs and enhance...
4 weeks ago
$110K - $130K *
Lead the charge in developing seamless integration solutions using Boomi and Intapp. Collaborate with project teams to design, optimize, and deliver effective results, while ensuring data security and...
Reposted 4 weeks ago
$125K - $135K *
Drive the evolution of critical DNS infrastructure, ensuring operational excellence, collaborating across teams, and enhancing production services through automation and API development...
Reposted 1 week ago
$95K - $115K *
Drive customer success by aligning technical capabilities with needs, enhancing packaging innovation, and executing strategic initiatives through collaboration and data-driven insights to achieve meas...
Reposted today
$150K - $180K *
Shape the future of data solutions by collaborating with sales teams to address complex customer challenges, delivering impactful demonstrations, and driving successful enterprise implementations to c...
Today
$142K - $180K *
Lead the delivery of innovative healthcare solutions, managing teams and projects from design to deployment. Ensure adherence to stakeholder goals while fostering collaboration and optimizing performa...
2 weeks ago
Sales Engineer, Identity Security - Mid-Atlantic
$250K - $275K *
Transform client engagements by delivering innovative cloud data security solutions. Leverage your technical expertise to drive sales, manage complex projects, and collaborate with cross-functional te...
1 month ago
Senior Systems Engineer (R&D Innovation)
$107K - $161K *
Innovate in R&D as a Senior Systems Engineer, bridging early-stage tech and production. Drive feasibility studies, prototype emerging features, and collaborate with partners to advance next-gen archit...
5 days ago
Territory Manager, SF Bay Area
$130K - $210K *
Drive new business growth by managing a dynamic territory, leveraging channel partners, and executing strategic plans to build relationships and accelerate pipeline development in the cybersecurity se...
Reposted 2 weeks ago
Territory Manager, SF Bay Area
$130K - $210K *
Join a team that's driving growth through strategic territory management and partner collaboration. Leverage your expertise in cybersecurity sales to build relationships, negotiate contracts, and enha...
Reposted 2 weeks ago
Territory Manager, SF Bay Area
$130K - $210K *
Accelerate progress at driving new business and expansion across a diverse territory. Build strategic partnerships, execute data-driven plans, and foster relationships to create a robust sales pipelin...
Reposted 2 weeks ago
$120K - $145K *
Transform the reliability landscape by building cloud infrastructure, CI/CD pipelines, and observability practices. Join a senior team to enhance mission-critical operations, ensuring safe and efficie...
Today
$101K - $127K *
Advance your career by developing high-quality software solutions alongside cross-functional teams. Implement best practices, optimize performance, and leverage innovative technologies to create scala...
Reposted yesterday
Member of Technical Staff, Platform Engineer (New Stealth Startup)
$200K - $350K *
Transform complex AI research into scalable, reliable systems. Collaborate across teams to architect and enhance backend services, ensuring robust infrastructure for model training and data collection...
1 week ago
Senior Engineering Technician (Columbia, MD)
$80K - $95K *
Support the design and maintenance of Electrical SCADA Systems, ensuring efficient monitoring and control of electrical power across various sites. Collaborate with engineers and stakeholders to enhan...
1 week ago
Principal Engineer, Digital Workplace Technology Engineering
$180K - $210K *
Join a team that's redefining the digital workplace by leading the design and implementation of next-gen platforms, enhancing collaboration and AI capabilities to drive employee engagement and innovat...
2 days ago
$211K - $257K *
Pioneer our pre-sales function as a Senior Solutions Engineer, shaping strategies and best practices while collaborating with teams to deliver tailored technical solutions and drive customer success a...
1 week ago
Senior AI Delivery Engineer (Remote)
$175K - $195K *
Shape the future of enterprise AI solutions by leading technical delivery and client engagement. Utilize your expertise in AI platforms to create measurable outcomes and drive adoption, while collabor...
1 week ago
Staff Engineer, Security Operations
$225K - $281K *
Lead detection and response strategy, building systems and automations to enhance security. Collaborate with teams to set standards, mentor engineers, and manage complex incidents, ensuring effective...
2 weeks ago
$125K - $140K *
Elevate your career by designing and managing AWS environments, automating CI/CD, and ensuring robust application delivery. Collaborate with cross-functional teams for end-to-end ownership and enhance...
Reposted 2 days ago
$163K - $217K *
Lead the charge in establishing global technical standards for utility and power systems. As a strategic authority, you'll guide complex engineering decisions and mentor teams across diverse projects...
6 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.