Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Sales Engineer, Identity Security - Mid-Atlantic
$250K - $275K *
Transform client engagements by delivering innovative cloud data security solutions. Leverage your technical expertise to drive sales, manage complex projects, and collaborate with cross-functional te...
4 weeks ago
Senior Systems Engineer (R&D Innovation)
$107K - $161K *
Innovate in R&D as a Senior Systems Engineer, bridging early-stage tech and production. Drive feasibility studies, prototype emerging features, and collaborate with partners to advance next-gen archit...
4 days ago
Territory Manager, SF Bay Area
$130K - $210K *
Drive new business growth by managing a dynamic territory, leveraging channel partners, and executing strategic plans to build relationships and accelerate pipeline development in the cybersecurity se...
Reposted 2 weeks ago
Territory Manager, SF Bay Area
$130K - $210K *
Join a team that's driving growth through strategic territory management and partner collaboration. Leverage your expertise in cybersecurity sales to build relationships, negotiate contracts, and enha...
Reposted 2 weeks ago
Territory Manager, SF Bay Area
$130K - $210K *
Accelerate progress at driving new business and expansion across a diverse territory. Build strategic partnerships, execute data-driven plans, and foster relationships to create a robust sales pipelin...
Reposted 2 weeks ago
$110K - $143K *
Join a dynamic team as a Data Engineer, where you'll design and maintain data pipelines using SparkSQL and Pyspark. Your work will enhance data analysis efficiency, impacting industries and driving cu...
1 month ago
$101K - $127K *
Advance your career by developing high-quality software solutions alongside cross-functional teams. Implement best practices, optimize performance, and leverage innovative technologies to create scala...
Reposted today
$99K - $167K *
Develop and maintain robust data pipelines using SparkSQL and Pyspark, ensuring high-quality data for analytics. Collaborate with cross-functional teams to enhance data analysis efficiency and support...
1 month ago
Member of Technical Staff, Platform Engineer (New Stealth Startup)
$200K - $350K *
Transform complex AI research into scalable, reliable systems. Collaborate across teams to architect and enhance backend services, ensuring robust infrastructure for model training and data collection...
1 week ago
Senior Engineering Technician (Columbia, MD)
$80K - $95K *
Support the design and maintenance of Electrical SCADA Systems, ensuring efficient monitoring and control of electrical power across various sites. Collaborate with engineers and stakeholders to enhan...
6 days ago
Principal Engineer, Digital Workplace Technology Engineering
$180K - $210K *
Join a team that's redefining the digital workplace by leading the design and implementation of next-gen platforms, enhancing collaboration and AI capabilities to drive employee engagement and innovat...
Yesterday
$211K - $257K *
Pioneer our pre-sales function as a Senior Solutions Engineer, shaping strategies and best practices while collaborating with teams to deliver tailored technical solutions and drive customer success a...
1 week ago
Senior AI Delivery Engineer (Remote)
$175K - $195K *
Shape the future of enterprise AI solutions by leading technical delivery and client engagement. Utilize your expertise in AI platforms to create measurable outcomes and drive adoption, while collabor...
6 days ago
Staff Engineer, Security Operations
$225K - $281K *
Lead detection and response strategy, building systems and automations to enhance security. Collaborate with teams to set standards, mentor engineers, and manage complex incidents, ensuring effective...
2 weeks ago
$125K - $140K *
Elevate your career by designing and managing AWS environments, automating CI/CD, and ensuring robust application delivery. Collaborate with cross-functional teams for end-to-end ownership and enhance...
Reposted yesterday
$163K - $217K *
Lead the charge in establishing global technical standards for utility and power systems. As a strategic authority, you'll guide complex engineering decisions and mentor teams across diverse projects...
5 days ago
Engineering Manager, Data Streaming
$225K - $265K *
Accelerate progress at a mission-critical team, leading Data Streaming to enhance data ingestion pipelines. Build a skilled team, ensure pipeline reliability, and collaborate cross-functionally to sup...
1 week ago
Engineering Manager, Partner Integrations
$225K - $265K *
Drive the development of seamless integrations for security platforms, leading a team to deliver high-quality, reliable products that enhance customer security stacks and ensure compatibility with evo...
1 week ago
Principal Software Development Engineer in Test (Performance & Bare-Metal)
$140K - $252K *
Unlock potential by leading test strategies for hypervisor performance and VM quality. Collaborate with teams to design automated benchmarks and validate deployment safety, ensuring high standards acr...
2 weeks ago
Network / Unified Communication (UC) Subject Matter Expert (SME)
$110K - $130K *
Transform enterprise communications by leading the design, deployment, and support of Cisco UC Manager and SBC platforms. Collaborate with cross-functional teams to enhance network infrastructure and...
Today
$120K - $216K *
Champion the development of high-performance REST APIs, leading architectural decisions and mentoring engineers. Collaborate across teams to enhance system performance and establish best practices in...
3 weeks ago
Sr Advisory Solution Consultant- Moveworks
$168K - $278K *
Unlock potential by driving sales success as a technical consultant, guiding solution delivery and positioning during sales cycles. Collaborate with cross-functional teams to enhance client relationsh...
5 days ago
$75K - $158K *
Lead the charge in engineering and implementing a robust Intune solution for enterprise endpoint management, ensuring seamless integration and security across diverse devices within a mission-critical...
2 weeks ago
Senior Technical Program Manager, OEM Enablement
$200K - $322K *
Engineer impactful technical programs across AI Factory development and support. Collaborate with OEM partners and internal teams to enhance customer outcomes, resolve dependencies, and drive improvem...
Reposted yesterday
Endpoint & Device Systems Engineer (REMOTE)
$95K - $115K *
Transform healthcare IT by providing expert support for endpoint and device systems. Engage in hands-on engineering, configuration, and troubleshooting to ensure operational readiness for the IHS EHR...
4 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.