Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$91K - $118K *
Lead the development and enhancement of critical software applications, ensuring performance and stability while collaborating with cross-functional teams to deliver market-driven solutions and suppor...
Yesterday
$120K *
Lead the charge in securing AI applications by building robust defenses and controls across our core security platforms. This hands-on role involves engineering, deploying, and operating security meas...
Today
Senior Partner Solutions Engineer - US East
$125K - $150K *
Lead the charge in empowering strategic partners by delivering technical capabilities, driving customer opportunities, and fostering scalable solutions throughout the partner lifecycle to achieve meas...
Reposted 2 weeks ago
$110K - $130K *
Empower your career by leading IT security initiatives, assessing risks, and driving remediation efforts across the enterprise. Collaborate with cross-functional teams to enhance security posture and...
Reposted 2 weeks ago
$185K *
Accelerate software development by leading a team of engineers, driving technical strategy, and ensuring delivery of scalable, customer-focused solutions with operational excellence...
Reposted 1 month ago
$90K - $100K *
Join a team that's dedicated to transforming technical training. As a Technical Trainer, you'll inspire learning and empower customers with the knowledge to excel in IP network technologies through en...
2 weeks ago
$90K - $110K *
Champion the recruitment process by sourcing top technical talent, collaborating with leadership, and executing full-cycle hiring strategies to meet business objectives in a fast-paced startup environ...
Today
$80K - $95K *
Join a team that's dedicated to advanced support for industrial control systems. As a key escalation point, you'll tackle complex issues, drive system stability, and mentor junior staff in a dynamic 2...
1 week ago
$110K - $115K *
Innovate testing strategies and enhance software quality through automated and manual verification. Collaborate across teams to ensure compliance and optimize processes while leveraging AWS and full-s...
3 weeks ago
Senior Software Engineer, Biggy Engineering
$187K - $220K *
Unlock potential by designing and building AI-powered solutions to enhance enterprise IT operations, collaborating directly with customers and driving impactful product features across backend and aut...
Reposted yesterday
Corrections Technical Solutions Sr Consultant
$95K - $115K *
Transform correctional technology solutions by serving as a trusted advisor, enhancing customer relationships, and driving adoption through strategic guidance and expertise. Engage with stakeholders t...
1 week ago
Senior Consulting Engineer Physical Security
$107K - $150K *
Engage with clients to design and implement advanced Physical Security Systems. Collaborate with top engineers on complex projects, ensuring high-quality solutions and customer satisfaction while mana...
2 weeks ago
IoT Engineer - Special Projects & Innovation
$99K - $120K *
Join our innovative team to architect and deliver cutting-edge IoT systems for special projects. You'll drive initiatives from concept to field pilot, integrating advanced technologies in a dynamic, c...
4 days ago
$175K - $185K *
Engage with Federal agencies and software providers to design and implement secure cloud solutions. Leverage your expertise in FedRAMP and DoD IL4 to drive technical sales strategies and ensure compli...
3 weeks ago
Principal Technical Consultant
$165K - $289K *
Lead the charge in transforming customer integrations by leveraging AI and advanced technologies. Collaborate with clients to design and implement solutions that enhance business outcomes and drive sa...
5 days ago
Senior Product Marketing Manager, Field Enablement
$130K - $150K *
Contribute to product success by bridging Product, Marketing, and Sales. Drive field enablement through effective messaging, training, and content creation, ensuring sellers and partners can confident...
2 weeks ago
$110K - $130K *
Engineer innovative solutions as you build and scale our platform, collaborating across the tech stack. Contribute to key decisions and shape our engineering culture in a dynamic, fast-paced environme...
2 weeks ago
Senior Infrastructure Engineer
$120K - $145K *
Lead the charge in designing and evolving scalable cloud infrastructure, driving architectural strategy, and enhancing operational culture while collaborating with cross-functional teams to meet ambit...
5 days ago
Principal Forward Deployed Engineer
$145K - $175K *
Shape the future of AI engineering by leading technical solutions, mentoring teams, and driving production outcomes in a collaborative environment focused on innovation and operational excellence...
1 week ago
$90K - $110K *
Support the installation, maintenance, and troubleshooting of Battery Energy Storage Systems. Leverage your expertise in electrical systems and energy management to ensure optimal performance and safe...
4 weeks ago
$151K - $176K *
Lead the charge in ensuring compliance and optimization for next-gen satellite communications by translating complex regulations and providing technical guidance across multidisciplinary teams, drivin...
Reposted 1 week ago
$110K - $130K *
Elevate channel partner success by owning technical relationships, enabling engineers, and creating reusable resources. Drive outcomes through coaching and collaboration, ensuring partners independent...
1 week ago
Presales Solutions Engineer - Email Security
$96K - $184K *
Join a dynamic team as a Pre-Sales Cybersecurity Solutions Engineer, where you'll collaborate with clients to design and articulate tailored cybersecurity solutions that meet their business objectives...
1 week ago
Presales Solutions Engineer - Email Security
$96K - $184K *
Elevate your career by engaging with clients to design and implement tailored cybersecurity solutions. This role combines technical expertise with strategic communication to address security challenge...
2 weeks ago
Presales Solutions Engineer - Email Security
$120K - $230K *
Join a team that's dedicated to delivering innovative cybersecurity solutions. This role involves engaging with customers to assess their security needs, designing tailored solutions, and collaboratin...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.