Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Digital Support Automation Engineer
$99K - $136K *
Drive enterprise digital support innovation by owning platform strategy, standards, and automation frameworks. Collaborate across functions to translate business needs into scalable solutions, influen...
Reposted 1 week ago
Sr. Technical Support Engineer
$123K - $254K *
Engage with Tier 1 partners to define and build scalable solutions, leveraging Pinterest APIs. Lead technical projects and provide expert support to ensure integration success, enhancing the partner e...
Reposted 1 week ago
Network Engineer III / Information Technologist III
$85K - $102K *
Unlock the potential of network infrastructure by designing, implementing, and maintaining advanced systems. Collaborate with IT teams to enhance connectivity and resolve complex issues, ensuring seam...
Yesterday
$110K - $130K *
Engineer critical electrical and mechanical systems for data centers, leading field support, troubleshooting, and reliability improvements while developing operational standards and mentoring teams to...
1 week ago
Lead Engineer - Customer Application Engineering
$100K - $120K *
Support commercial engineering efforts by generating proposals, process designs, and managing project tasks. Collaborate with sales teams and vendors to enhance project success across various water tr...
1 week ago
Senior Product Manager - Telecom
$208K - $327K *
Lead the development of cutting-edge AI-RAN products, driving the roadmap and lifecycle management for NVIDIA's ARC portfolio. Collaborate cross-functionally to deliver innovative solutions that enhan...
1 week ago
Retail Information and Support Specialist
$72K - $98K *
Deliver exceptional support by coordinating documentation and resolving member inquiries. Collaborate across teams to ensure compliance and accuracy while enhancing Retail Banking operations and membe...
Yesterday
$116K - $171K *
Elevate customer success by partnering with developers to implement solutions, troubleshoot technical issues, and enhance product features. Your insights will drive improvements across teams, ensuring...
3 weeks ago
$105K - $115K *
Optimize security measures by leading technical solutions to mitigate information risks. Ensure compliance with corporate policies and oversee incident response, safeguarding all computing platforms a...
4 weeks ago
$77K - $147K *
Join a dynamic team as a Senior CX Manager, driving strategic customer success through technical enablement and relationship management. Leverage your expertise to lead complex initiatives and foster...
5 days ago
Salesforce Technical Lead Engineer
$135K - $160K *
Lead the design and optimization of Salesforce solutions, focusing on Sales Cloud and CPQ processes. Collaborate with cross-functional teams to enhance sales workflows and ensure alignment with SaaS b...
1 week ago
Senior Cyber Security Engineer
$110K - $130K *
Transform cybersecurity practices by leading vulnerability management and penetration testing efforts. Collaborate with cross-functional teams to enhance security controls, reduce risks, and ensure ro...
1 week ago
Software Engineer, AI Enablement
$163K - $226K *
Lead the AI enablement initiative, crafting tools and workflows to empower engineers across the organization, enhancing productivity and safety through innovative AI technologies and practices...
Reposted 2 weeks ago
$94K - $157K *
Unlock your potential as a Senior Software Developer, designing and integrating critical applications for national security. Collaborate cross-functionally while leveraging your expertise in software...
6 days ago
$186K - $232K *
Contribute to enterprise sales success by delivering tailored technical solutions, supporting complex customer engagements, and driving new opportunities with a focus on data security and management t...
1 week ago
$114K - $171K *
Join a dynamic team as a technical leader, guiding software development while mentoring talent. Drive innovation in web applications using modern frameworks, enhance team performance, and collaborate...
2 days ago
Presales Solutions Engineer - Endpoint
$96K - $184K *
Drive innovative endpoint security solutions by collaborating with clients and sales teams. Leverage your expertise to educate, develop offerings, and enhance customer relationships while staying ahea...
1 week ago
Quality Assurance Engineer - Conversational AI & Voice Testing
$95K - $115K *
Drive quality assurance for innovative conversational AI solutions, ensuring reliability and accuracy across voice applications and customer engagement platforms. Collaborate with cross-functional tea...
1 week ago
Member of Technical Staff (Site Reliability Engineer, Cloud Infrastructure)
$130K - $155K *
Join a team that's dedicated to ensuring reliability at scale. You'll manage compute, networking, and storage, driving performance and stability while adapting to rapid changes in production environme...
1 week ago
$120K - $140K *
Lead the charge in delivering innovative healthcare solutions by engaging with clients, understanding their needs, and providing technical guidance throughout the sales process to drive successful out...
Reposted yesterday
$110K - $130K *
Drive innovative software solutions by designing, developing, and testing systems-level software. Collaborate with cross-functional teams to meet operational specifications and enhance SAP functionali...
3 weeks ago
Senior Technical IT Storage Engineer
$94K - $151K *
Unlock potential by driving the design and maintenance of IT storage solutions. Collaborate with cross-functional teams to enhance system performance and reliability, ensuring alignment with enterpris...
6 days ago
$112K - $169K *
Elevate service reliability by developing and implementing code that enhances scalability. Collaborate with teams to maintain code quality, respond to incidents, and improve operational processes in a...
1 week ago
Field Service Engineer -Southeast
$90K - $115K *
Join us to support advanced Warehouse Robotics in the field, delivering exceptional service and solutions to our North American customers. Leverage your technical expertise and customer empathy to dri...
2 weeks ago
$80K - $95K *
Innovate client support solutions by diagnosing and resolving technical issues, managing platform migrations, and enhancing customer satisfaction through proactive service and continuous improvement...
Yesterday
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.