Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Associate Staff Engineer - INFOR M3 Technical Consultant
$100K - $120K *
Optimize your career as an Infor M3 Technical Consultant, leveraging 3-5 years of expertise in integrations and development. Collaborate with teams to design and support seamless enterprise solutions...
3 weeks ago
Manager - CX Microsoft Engineering
$150K - $225K *
Lead the charge in mentoring a high-performing software development team, driving technical vision and process improvements while ensuring alignment with organizational goals and fostering collaborati...
1 week ago
Senior Engineer (Azure, Terraform, Kubernetes)
$150K - $175K *
Lead the charge in architecting and managing robust cloud platforms, driving modernization efforts, and automating infrastructure solutions for large-scale enterprises. Collaborate with top engineers...
1 week ago
$110K - $130K *
Transform enterprise engagement by owning the technical sales cycle, collaborating with teams to drive growth, and shaping scalable processes for success in B2B SaaS environments. Your expertise will...
Today
Site Reliability Engineer, Reuters
$110K - $204K *
Unlock the potential of a global content platform by owning its web delivery layer. Collaborate with engineering teams to ensure reliability, automate processes, and enhance performance for millions o...
4 days ago
Senior Security Engineer - Threat Detection
$157K - $238K *
Pioneer innovative threat detection engineering solutions that protect our infrastructure. Collaborate across teams to enhance our detection platform through advanced telemetry, improve pipeline relia...
Reposted yesterday
Field Service Engineer, Data Centers - ELSE
$95K - $135K *
Take ownership of field services in the data center market, ensuring quality and safety standards while managing customer projects effectively. Expect extensive travel across the U.S. to deliver excep...
Reposted 2 weeks ago
$83K - $125K *
Unlock your potential as a Field Service Engineer, providing expert support for advanced metrology and inspection systems. Engage with customers, troubleshoot complex issues, and drive innovation in s...
4 days ago
$88K - $105K *
Support product portfolio activities by leveraging technical expertise to enhance customer satisfaction, resolve challenges, and collaborate with cross-functional teams, driving effective solutions in...
1 week ago
Senior Workforce Solutions Engineer
$104K - $153K *
Unlock your potential by leading the technical delivery of workforce applications. Collaborate with teams to enhance productivity through automation, AI, and integrations, ensuring secure and efficien...
2 weeks ago
Engineering Manager - Systems Triage (Metrics & Analysis)
$160K - $193K *
Lead a team to develop metrics and analysis tools that enhance decision-making for autonomous driving software. Engage in hands-on data analysis, manage workflows, and drive insights to improve system...
2 weeks ago
$110K - $130K *
Oversee and execute Commissioning & Startup projects, ensuring timely delivery and quality. Lead teams, develop plans, and support project managers while maintaining safety and compliance standards th...
5 days ago
Senior Software Engineer, DevOps
$119K - $167K *
Lead the charge in evolving our cloud infrastructure and CI/CD systems. As a Senior DevOps Engineer, you'll enhance security, reliability, and operational efficiency while mentoring a team and ensurin...
Reposted 4 days ago
$124K - $170K *
Lead the charge in innovative software solutions for healthcare, collaborating with diverse teams to enhance patient care and meet customer needs through cutting-edge technology and creative problem-s...
2 weeks ago
$98K - $206K *
Drive innovation as a Senior Endpoint Engineer, collaborating with a skilled team to enhance endpoint management and automation, ensuring efficient deployments and robust security for critical systems...
Today
Field Service Engineer II, LCMS - SF Bay Area, CA
$72K - $93K *
Lead the charge in delivering top-tier service for advanced analytical instruments. Collaborate with diverse clients across research and healthcare to install, maintain, and repair cutting-edge equipm...
Reposted 4 weeks ago
Manager, IT Support and Service
$103K - $115K *
Lead and enhance IT support services, ensuring efficient incident management and asset lifecycle oversight. Drive team performance and service excellence while collaborating with cross-functional part...
1 week ago
Technical Relationship Manager (Hybrid - Bank of America)
$110K - $130K *
Join us to drive strategic relationships with enterprise customers, optimizing IGEL technology solutions. This hands-on role balances technical expertise with customer management, focusing on the Fina...
5 days ago
$188K - $282K *
Join a team that's dedicated to driving technical sales excellence by managing and developing the Solutions Engineering team, ensuring alignment with company goals and fostering a customer-focused env...
2 weeks ago
Teamcenter L2 Support Consultant
$84K - $131K *
Unlock your potential as a Lead Consultant, providing expert Level 2 support for Teamcenter PLM environments. Collaborate with cross-functional teams to resolve complex issues and ensure application s...
1 week ago
Principal Technical Marketing Engineer | US | Remote
$183K - $220K *
Elevate technical storytelling by creating impactful demos and workshops that bridge the gap between product capabilities and customer understanding, empowering sales teams and enhancing buyer engagem...
1 week ago
$120K - $130K *
Lead the charge in transforming customer support operations by driving strategic initiatives, enhancing team performance, and leveraging AI technologies to elevate the customer experience and improve...
5 days ago
Senior Field Service Technician-1
$68K - $109K *
Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. You'll execute critical service tasks, enhance customer satisfaction, and drive operational improve...
1 week ago
Senior Imaging Engineer (Central)
$80K - $130K *
Transform healthcare by providing expert imaging support in a dynamic hospital environment. Collaborate with clinical teams to ensure optimal performance of diagnostic systems, enhancing patient care...
3 days ago
Senior Global Product Manager, Enabling Technologies
$120K - $145K *
Lead strategic product initiatives in advanced surgical technologies, driving development and commercialization efforts. Collaborate with cross-functional teams to enhance orthopedic outcomes and proc...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.