Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
IT Tech Lead - Enterprise Automation
$110K - $130K *
Elevate your career by leading technical strategies and ensuring application integrity. Collaborate with cross-functional teams to drive innovation, optimize performance, and implement best practices...
2 weeks ago
$63K - $111K *
Elevate project execution by supporting engineering and construction teams in delivering complex industrial infrastructure projects through technical coordination and quality assurance activities...
1 week ago
Senior Engineering Manager, Observability Engineering
$150K - $180K *
Unlock potential by leading a high-impact engineering team focused on observability. Drive technical roadmaps, enhance platform reliability, and ensure operational excellence while collaborating with...
1 week ago
$80K - $120K *
Collaborate with cross-functional teams to design and develop user-centric web applications, integrating AI-driven insights for high-stakes decision-making workflows while ensuring performance and sec...
1 week ago
$120K - $160K *
Join our dynamic team to design and develop cutting-edge AI platforms, enhancing decision-making workflows through innovative web applications and robust backend services. Collaborate across the full...
2 weeks ago
$120K - $145K *
Join a dynamic team to design and develop a next-gen AI platform, focusing on intelligent agent frameworks and modern web applications. Collaborate across the full stack to enhance decision-making wor...
2 weeks ago
$113K - $170K *
Lead the charge in transforming customer integrations by driving technical discovery, scoping complex implementations, and ensuring successful onboarding for high-stakes accounts. Collaborate closely...
2 weeks ago
Senior Technical Account Manager
$110K - $130K *
Contribute to customer success as a technical liaison, driving adoption of AI-driven solutions while collaborating with cross-functional teams to enhance product value and performance. Foster strong r...
Reposted 3 weeks ago
$90K - $115K *
Lead the charge in enhancing customer support by guiding a skilled team of Support Engineers. Balance hands-on technical assistance with operational oversight to ensure a world-class experience for cl...
6 days ago
Solutions Engineer-US Commercial, San Francisco
$212K - $268K *
Elevate customer experiences by providing expert technical solutions and guidance. Collaborate with account teams to showcase Cisco's innovative products, ensuring clients achieve their desired outcom...
2 weeks ago
$110K - $145K *
Join a team that's shaping the future of cloud infrastructure by leading engineering efforts for a cutting-edge Operational Decisioning Platform. Drive innovation, enhance developer experience, and en...
2 weeks ago
Solutions Support Engineer - US East
$126K - $172K *
Transform customer experiences by providing expert technical support, troubleshooting issues, and implementing scalable solutions. Collaborate with global teams to enhance service delivery and ensure...
6 days ago
Technical Customer Success Manager
$80K - $95K *
Join a team that's dedicated to ensuring customer success by providing expert technical guidance and support. You'll enhance customer satisfaction and drive product adoption through tailored consultat...
Today
Member of the Technical Staff - Provider Tools
$130K - $160K *
Optimize provider onboarding and cluster management through automated solutions. Collaborate with teams to enhance data pipelines and deliver actionable insights, ensuring seamless operations and impr...
5 days ago
$136K - $160K *
Elevate operations through AI-driven automation to enhance incident management, streamline ticket resolution, and optimize service health with self-healing observability, all while collaborating acros...
Reposted 2 weeks ago
Senior Electrical Design Engineer
$135K - $180K *
Drive innovative electrical design solutions for high-density compute environments. Collaborate across teams to ensure compliance with industry standards while mentoring junior engineers. Make a signi...
1 week ago
Engineering Manager, Enablement
$150K - $185K *
Champion the development of high-trust engineering teams while managing intake, capacity planning, and operational excellence. Drive delivery and foster collaboration across functions to meet evolving...
1 week ago
Database and Application Support Engineer (Journeyman)
$80K - $95K *
Join a team that's dedicated to ensuring database and application reliability. This role focuses on diagnosing outages, coordinating recovery efforts, and supporting enterprise IT operations to mainta...
1 week ago
INGENYX- Business Applications Engineer
$87K - $131K *
Advance systems management by enhancing ERP and HRIS platforms to support business growth, engaging with stakeholders, and ensuring smooth transitions with new releases in a global medical device envi...
Reposted 2 days ago
$142K - $168K *
Elevate our sales engineering efforts by driving business opportunities across LATAM and the Eastern US. Collaborate with sales partners to maximize customer value and deliver compelling product demon...
2 weeks ago
$110K - $130K *
Drive optimization solutions for workforce planning in a large-scale contact center. Collaborate with cross-functional teams to develop and implement advanced algorithms that enhance scheduling, staff...
6 days ago
$95K - $105K *
Contribute to the development and support of advanced missile systems as a systems engineer. Collaborate with cross-functional teams to enhance the capabilities of critical defense technologies while...
2 weeks ago
$95K - $115K *
Elevate your career by building and maintaining CI/CD pipelines, administering servers, and leading DevOps initiatives. Collaborate with teams to enhance application performance and security while men...
3 days ago
$95K - $115K *
Lead the charge in building and maintaining CI/CD pipelines while administering Linux/Windows servers. Collaborate on configuration management and mentor team members to enhance DevOps practices in a...
6 days ago
Director, Client Service / Technical Customer Support
$102K - $125K *
Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.