Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$142K - $236K *

Drive innovation in cybersecurity by leading technical initiatives for MSSP partners and AI security solutions. Leverage your expertise to design, scale, and secure managed services while mentoring te...

CanadaRemote

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Elevate your career by providing expert support for Okta-based Identity, Credential, and Access Management solutions in a federal environment. Collaborate with security teams to ensure secure and reli...

Illinois, USRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$88K - $92K *

Tackle IT challenges by providing technical support, troubleshooting systems, and managing onboarding/offboarding processes. Collaborate with teams to resolve incidents swiftly and ensure smooth opera...

Los Angeles, CARemote

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$155K - $165K *

Shape the future of solar energy by leading the technical strategy and customer engagement for eBOS solutions, ensuring successful deployments and optimization across all project phases. Collaborate c...

California, USRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Join a dynamic team as a Sales Engineer, where you'll lead technical discussions, map customer architectures, and drive enterprise integrations. Collaborate with engineering to deliver tailored soluti...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Analyze and optimize engineering services operations, leading a customer-focused team to enhance service delivery, efficiency, and profitability while fostering strong client relationships and continu...

Holland, MIRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $162K *

Champion customer success by collaborating with sales teams to deliver impactful solutions. Leverage technical expertise and business acumen to drive engagement and influence decisions, ensuring align...

CanadaRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$165K - $215K *

Architect innovative solutions to complex technical challenges, driving platform direction and enabling deep specialists. You'll tackle high-leverage problems that define our future capabilities and e...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's driving innovation in healthcare solutions by collaborating with sales to design and communicate technical solutions that meet customer needs, ensuring alignment with company capabi...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$75K - $127K *

Transform software solutions by developing, analyzing, and optimizing applications. Collaborate with teams to enhance operational efficiency and deliver innovative technology for diverse industries in...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to enhancing automation solutions through troubleshooting, programming, and customer collaboration. Leverage your skills to improve machinery performance and ensure seamle...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$162K - $165K *

Drive operational excellence by providing 24/7 Tier 1 support for classified cloud environments. Analyze system performance, troubleshoot issues, and ensure platform reliability while coordinating wit...

Virginia, USRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$154K - $159K *

Analyze and troubleshoot Linux and Kubernetes systems in a 24/7 environment, ensuring platform health and operational efficiency while coordinating customer support and case management for classified...

Virginia, USRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $115K *

Empower by developing and delivering engaging technical training sessions to enhance the skills of internal teams, partners, and customers across Canada, ensuring a high-quality learning experience in...

Ontario, CARemote

Reposted yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Drive customer support excellence by managing a frontline team to ensure timely resolutions, operational efficiency, and a culture of continuous improvement, paving the way for stellar service in heal...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Drive the strategic vision for Technical Support, enhancing service delivery and operational efficiency while championing AI transformation and innovation to elevate customer experience and achieve bu...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Join our team as a Sr. Platform Engineer to build and support automated, self-service cloud platforms, enhancing deployment efficiency and security while collaborating with engineers and IT to drive i...

Gainesville, FLRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in delivering tailored, technical solutions that drive sales success. Collaborate with teams to enhance demos, manage proposal responses, and ensure seamless implementation transitions...

Atlanta, GARemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Empower audit teams to excel with a hands-on role that drives software adoption, enhances workflow efficiency, and delivers measurable outcomes. Collaborate across functions to modernize audit practic...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $110K *

Unlock potential by providing technical support and innovative solutions for automotive and non-automotive applications, bridging customer needs with product development to enhance growth and performa...

Commerce Township, MIRemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $158K *

Champion quality assurance by collaborating in Agile teams to deliver robust software solutions. Leverage your testing expertise to enhance product quality and drive continuous improvement in a dynami...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$95K - $154K *

Transform customer experiences by bridging engineering and support teams, driving technical issue resolution, and enhancing product deployment. Own the bug-resolution lifecycle while empowering teams...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Analyze and enhance corporate technology infrastructure, ensuring optimal performance and security. Collaborate with cross-functional teams to troubleshoot complex issues and improve employee experien...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead the technical health of a claims platform by enhancing applications, ensuring system stability, and bridging engineering with business needs. This hybrid role combines hands-on development with s...

Cincinnati, OHRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$106K - $150K *

Unlock potential by providing expert operational support for Windows environments. Manage complex incidents, ensure service availability, and collaborate across teams to enhance customer experiences i...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.