Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$105K - $160K *

Unlock potential by designing and deploying AI solutions that enhance customer success, ensuring seamless engagement and operational efficiency throughout the AI lifecycle from concept to improvement...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $160K *

Drive the development of autonomous AI systems that enhance decision-making across platforms. Shape AI architecture, integrate tools, and lead the creation of impactful AI solutions from concept to pr...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $130K *

Lead the charge in optimizing IT operations and security across multiple business units. Oversee service management, endpoint security, and compliance, ensuring seamless integration and support for a...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive your career forward as a Senior Business Analyst, collaborating with cross-functional teams to consolidate payment gateways and enhance the US Payments landscape through innovative solutions and...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $150K *

Innovate within the Clinical Insights team as you drive analytics product delivery and AI platform development, collaborating with healthcare clients to shape software solutions and enhance user exper...

Chicago, ILRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$119K - $165K *

Join our team as a Senior Recruiter, driving full-cycle recruiting for Sales, Customer Success, and Partnerships. Collaborate with leaders to enhance our hiring processes and ensure a positive candida...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$135K - $160K *

Champion operational excellence by spearheading IT Business Systems processes, ensuring effective training, governance, and budgeting. Analyze user support data to enhance service delivery across dive...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $151K *

Transform technology operations by leading financial management, procurement, vendor oversight, and asset management. Drive strategic decision-making and operational excellence to enhance service deli...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$143K - $169K *

Lead the transition to a modern, AI-native ITSM platform, enhancing service management across teams. Drive employee-centric design, streamline workflows, and ensure seamless integration while maintain...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$102K - $184K *

Advance your career by owning end-to-end commercial analyses, partnering with key stakeholders to deliver actionable insights. Shape a newly formed analytics function and contribute to innovative meth...

Alpharetta, GARemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Join a dynamic team to oversee and optimize the steel supply chain for modular construction, ensuring cost-effective sourcing and quality through strategic negotiations and capacity management across...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Lead Protection & Controls projects from kickoff to closeout, ensuring high-quality engineering deliverables and effective customer coordination. Collaborate with teams to manage project risks and del...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $169K *

Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $150K *

Lead the charge in designing and implementing HR Service Delivery solutions, integrating Microsoft 365 with ServiceNow. Optimize employee experiences through automated workflows and seamless connectio...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$130K - $150K *

Elevate employee experiences by designing and implementing HR solutions. Lead technical projects, optimize integrations with Microsoft 365, and mentor developers to enhance ServiceNow capabilities and...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $105K *

Unlock potential by managing complex RF communication projects, ensuring successful design and implementation for public safety systems. Collaborate with diverse teams and clients while demonstrating...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$107K - $190K *

Innovate in the field of scientific software engineering by leading the design and development of cutting-edge Windows applications that drive advanced atomic force microscopy systems and enhance perf...

Santa Barbara, CARemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$74K - $96K *

Join a team that's dedicated to delivering exceptional on-site support, leveraging your technical expertise to resolve customer issues and enhance their experience through effective communication and...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$208K - $264K *

Empower your career by partnering with clients as a Solutions Engineer, delivering tailored Cisco solutions. Leverage your technical expertise to drive customer success through innovative networking...

Nashville, TNRemote

Reposted today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$106K - $198K *

Lead the transformation of 1LMX product solutions across the enterprise, collaborating with stakeholders to align capabilities with business needs, manage risks, and ensure successful deployment while...

Three Rivers, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a team that's shaping the future of rail vehicles by designing innovative structures and components. Leverage your expertise in 3D CAD and materials to create efficient, compliant designs that en...

Montreal, QCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$90K - $110K *

Join a team that's dedicated to ensuring optimal product performance through hands-on environmental surveys, installations, and customer support while traveling to diverse locations for field service...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$74K - $100K *

Partner with us to enhance customer satisfaction through field service excellence. This role involves troubleshooting, repairing, and maintaining equipment while ensuring compliance with safety standa...

Hebron, KYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$121K - $145K *

Join a team that's shaping innovative fleet payment solutions by leveraging your full-stack expertise. Collaborate across disciplines to design, build, and launch scalable applications that enhance ex...

Portland, MERemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$179K - $224K *

Join a team that's dedicated to delivering high-quality member-facing systems. As an Engineering Manager, you'll lead a squad through the entire development lifecycle, ensuring accountability, quality...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.