Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$112K - $134K *

Support and enhance IT systems in a dynamic environment, providing top-tier assistance to executives and staff. Collaborate with a global team to maintain networks, troubleshoot issues, and ensure sea...

New York, NYRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$269K - $360K *

Transform federal cybersecurity by leading strategic initiatives that enhance agency resilience. Collaborate with top talent to deliver impactful security solutions while navigating complex military e...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$130K - $160K *

Lead the end-to-end customer onboarding process, managing cross-functional teams to ensure timely delivery and value realization. Collaborate with customers to provide expert guidance and drive succes...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $175K *

Join us to develop scalable full-stack applications using React, TypeScript, and Java. Collaborate across teams to enhance user experience and contribute to best practices in a cloud-native microservi...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $185K *

Champion innovative desktop solutions by supporting enterprise-class systems, enhancing service reliability, and collaborating with diverse teams to resolve technical challenges and improve operationa...

Livermore, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Transform healthcare by engineering seamless data integrations between complex EHR systems and our innovative platform. Empower clinicians with actionable insights to enhance patient care and outcomes...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$280K - $330K *

Empower a dynamic engineering team by leading technical architecture, enhancing system reliability, and driving scalable solutions that support rapid growth in a fast-paced fintech environment. Foster...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$232K - $320K *

Champion the technical leadership of your district team, guiding them to deliver innovative cybersecurity solutions while fostering customer relationships and ensuring value realization from investmen...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $192K *

Join a team that's implementing robust security controls across multiple brands, safeguarding employees and enhancing productivity through automation and secure practices. Collaborate globally while l...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $138K *

Elevate customer experience by leading technical engagement during pre-sales. Utilize deep knowledge to craft solutions, mentor peers, and ensure seamless transitions, while remaining adaptable in a f...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $140K *

Pioneer innovative AI solutions by designing agentic systems, governing quality, and mentoring engineers. Collaborate across technical, domain, and business axes to translate complex requirements into...

New York, NYRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in optimizing production infrastructure for a high-throughput application. Manage AWS deployments, enhance availability, and drive critical initiatives impacting millions of users glob...

New York, NYRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$184K - $276K *

Elevate the execution of large-scale technology initiatives, leading cross-functional teams to translate business goals into effective technical solutions. Drive delivery accountability while connecti...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $160K *

Accelerate progress at acquiring new enterprise customers through consultative sales, building executive relationships, and leading complex multi-solution deals in cybersecurity, cloud, and managed se...

North Carolina, USRemote

6 days ago

  •   5 - 7 years exp.  •   Staffing

$120K - $160K *

Lead the charge in acquiring new enterprise customers across diverse technology solutions. Drive complex sales cycles, build executive relationships, and deliver tailored solutions while focusing on n...

Texas, USRemote

6 days ago

  •   5 - 7 years exp.  •   Staffing

$120K - $160K *

Accelerate progress at the forefront of enterprise solutions sales, driving new business development across cybersecurity, cloud, and AI technologies. Build executive relationships and lead complex sa...

Georgia, USRemote

6 days ago

  •   5 - 7 years exp.  •   Staffing

$108K - $130K *

Unlock your potential with a role that drives innovation in engineering solutions for advanced training systems, utilizing systems engineering expertise in a collaborative environment to enhance naval...

Patuxent River, MDRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $183K *

Innovate the future of healthcare technology by developing scalable applications that streamline specialty prescriptions. Collaborate with a skilled team to enhance user experience and drive efficienc...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$72K - $109K *

Empower business growth by developing strong customer relationships and driving revenue. As a key player, you'll strategize account management, identify market opportunities, and ensure customer satis...

Tampa, FLRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Elevate our DevOps capabilities by automating build and deployment processes, ensuring platform health, and enhancing monitoring tools. Collaborate with teams to implement secure, scalable solutions i...

Washington, DCRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Shape the future of our infrastructure by managing Linux server environments, ensuring optimal performance and security through expert troubleshooting, provisioning, and lifecycle management of enterp...

Texas, USRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$208K - $264K *

Transform customer engagements by providing tailored technical solutions, leveraging Cisco's products. Collaborate with account teams to educate clients and drive impactful outcomes, ensuring alignmen...

Nashville, TNRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Empower your career by driving strategic sales initiatives within large healthcare organizations. Own the full sales cycle, build executive relationships, and position a leading clinical collaboration...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $195K *

Empower enterprise clients by managing strategic relationships, driving revenue growth, and aligning solutions with business objectives. Lead cross-functional teams to deliver exceptional outcomes and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$84K - $129K *

Lead the design and analysis of electrical systems for nuclear power plants. Collaborate with engineers and vendors to ensure project success, focusing on reliability and compliance. Engage in trouble...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.