Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Senior Applied AI Product Engineer (Remote Opportunity)
$120K - $145K *
Innovate and develop AI-driven healthcare solutions to enhance patient engagement, care coordination, and operational efficiency in a dynamic remote Agile environment, collaborating with cross-functio...
Reposted yesterday
Senior Applied AI Product Engineer (Remote Opportunity)
$120K - $145K *
Empower your career by developing AI-driven healthcare solutions that enhance patient engagement and operational efficiency. Collaborate in a dynamic remote Agile environment to create impactful softw...
3 weeks ago
Sr. Sustainability Engineer - Radiopharmaceutical Manufacturing
$110K - $130K *
Innovate your career with a key role supporting the global launch and technical operations of radiopharmaceuticals, driving compliance, quality initiatives, and collaboration with CDMOs while leading...
Reposted 1 week ago
$80K - $95K *
Lead advanced technical support for enterprise endpoint migrations, ensuring seamless operations and user experience. Collaborate with cross-functional teams to troubleshoot complex issues and drive s...
1 week ago
Sr. Software Engineer, Structural
$120K - $145K *
Join a pioneering team where you'll innovate software solutions for framing and structural analysis. Collaborate closely with cross-functional teams, set technical direction, and contribute to softwar...
Reposted 4 weeks ago
$140K - $160K *
Drive high-volume technical recruitment efforts, focusing on specialized roles like Data Scientists and AI Engineers. Collaborate with hiring managers to build strong candidate pipelines and ensure an...
Yesterday
Senior Integration & Automation Engineer
$132K - $251K *
Join a team that's redefining data governance through innovative integration and automation solutions. Collaborate across functions to design scalable architectures that enhance data management capabi...
2 days ago
$90K - $189K *
Architect comprehensive testing strategies and oversee automation efforts for a vital supply chain management system. Lead a team to ensure effective test cycles and enhance capabilities, delivering a...
Reposted 2 weeks ago
Medical Physicist - Product Management
$110K - $130K *
Unlock potential by driving product innovation in radiation therapy through customer insights and clinical expertise. Collaborate with cross-functional teams to enhance solutions and workflows, ensuri...
3 weeks ago
Copy of Senior Mechanical Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Join a team that's shaping the future of data centers by designing innovative HVAC systems. Leverage your expertise in mechanical engineering to deliver efficient, sustainable solutions for high-profi...
4 weeks ago
Clinical Application Support Specialist II- RO
$70K - $105K *
Unlock potential by providing exceptional support and training in clinical software, ensuring customer satisfaction through effective communication and problem-solving in a fast-paced environment. Joi...
2 weeks ago
QA/Test Automation Engineer (Journeyman)
$90K - $110K *
Optimize software quality by validating workflows and integrations through comprehensive testing. Collaborate with cross-functional teams to ensure robust test coverage, automate processes, and suppor...
3 days ago
AI Engineering Manager / REMOTE / Work Life Balance
$135K - $160K *
Transform enterprise AI initiatives by leading client engagements, mentoring teams, and driving innovative solutions. Leverage cutting-edge technologies to turn data into business value while fosterin...
Reposted yesterday
Technical Security Controls Principal
$93K - $155K *
Join a team that's driving the future of cybersecurity by leading technical security control initiatives. Your expertise will shape enterprise security across multiple domains, ensuring effective cont...
1 month ago
Software Engineer - AI Accelerated Development
$110K - $130K *
Innovate and drive AI agent development for clinical trial platforms, integrating LLMs through the .NET stack. Engage in hands-on engineering to deliver end-to-end AI features, enhancing patient-centr...
Reposted 2 weeks ago
Senior EWM Techno-Functional Consultant
$110K - $130K *
Transform warehouse operations by leveraging your SAP EWM expertise. In this role, you’ll optimize solutions, deliver hands-on support, and collaborate with cross-functional teams to elevate logistics...
Reposted 3 days ago
Senior Manager, Sales Engineering - AI / GPU Cloud (NeoCloud)
$150K - $180K *
Join a team that's redefining AI infrastructure by leading sales engineering efforts, architecting solutions, and driving technical wins in complex, high-value deals while building a high-performing t...
2 weeks ago
$263K - $395K *
Transform the technical landscape by defining and delivering innovative solutions, mentoring engineers, and shaping strategic initiatives to enhance system architecture and performance across the orga...
Yesterday
$150K - $180K *
Lead strategic initiatives for high-value accounts, driving new business growth by leveraging deep client relationships and insights. Master internal methodologies to enhance customer satisfaction, re...
1 month ago
Solutions Engineering Manager | DX
$179K - $234K *
Lead the charge in developing a high-performing Solutions Engineering team, driving pre-sales strategies, optimizing processes, and collaborating across functions to enhance customer success and accel...
3 days ago
$144K - $184K *
Lead the charge in driving strategic initiatives and optimizing processes across teams. Collaborate with stakeholders to enhance performance and deliver impactful results, while fostering a culture of...
Yesterday
$144K - $184K *
Engage with major regional accounts to drive strategy and new business growth. Build executive relationships, manage account satisfaction, and leverage Gartner's sales methodology to achieve quota and...
Reposted 1 week ago
$110K - $130K *
Elevate application security by driving best practices and collaborating with scrum teams. This role ensures data protection and compliance while integrating security into the software development lif...
1 week ago
$110K - $130K *
Shape the future of application security by driving best practices and collaborating with scrum teams to ensure data protection and secure development processes. Leverage your expertise to enhance our...
1 week ago
Operations and Maintenance Technician - Azure Landing Zone & Azure Virtual Desktop
$102K - $154K *
Explore diverse opportunities as you support Azure Landing Zone and Virtual Desktop operations, ensuring optimal performance and stability while collaborating with cross-functional teams to drive inno...
Today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.