Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Sales Engineer (West Coast, US)
$110K - $130K *
Join a team that's redefining cybersecurity by leading technical strategies and executing Proof of Concepts. Collaborate with sales and R&D to bridge client needs and product evolution, ensuring succe...
3 weeks ago
Sales Engineer - Mid Market - West
$109K - $128K *
Empower industries by bridging cutting-edge IoT technology with operational excellence. Collaborate across teams to drive customer success while enhancing logistics, safety, and sustainability through...
Reposted 4 weeks ago
Level 3 Managed Services Engineer -- Microsoft
$95K - $115K *
Join a team that's dedicated to optimizing Microsoft-based systems, providing advanced technical support, and enhancing IT infrastructure. Collaborate with experts to resolve complex issues and drive...
3 weeks ago
Member of Technical Staff, Product & Engineering
$125K - $150K *
Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...
6 days ago
Remote Manager, Technical Sales - LETS/STEP for ISG
$160K - $246K *
Lead the charge in driving technical sales effectiveness and team development. Oversee a skilled team supporting complex infrastructure solutions, enhancing customer engagement, and fostering collabor...
2 weeks ago
Platform Engineer (ServiceNow)
$110K - $130K *
Pioneer the administration and development of core business systems, focusing on ServiceNow. Collaborate with cross-functional teams to create scalable solutions that enhance operations, service, and...
Reposted 6 days ago
Application Engineer (Technical Sales) - Defense
$108K - $181K *
Create impactful technical solutions in military electrification projects. Collaborate with defense clients and provide expertise throughout the proposal process, ensuring compliance and mission effec...
Reposted 6 days ago
$110K - $130K *
Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...
2 weeks ago
$110K - $130K *
Empower your career by bridging RF cyber-research and software implementation. Lead multidisciplinary teams to define system architectures and convert findings into actionable solutions for cutting-ed...
2 days ago
Sr. Engineer, Skylar Automation
$120K - $145K *
Transform mission-critical applications by designing and developing scalable solutions. Collaborate with cross-functional teams to ensure reliability and performance while leveraging cloud infrastruct...
2 weeks ago
$120K - $145K *
Pioneer innovative solutions as a Senior Software Engineer, collaborating with a seasoned team to tackle complex challenges. Drive product development in a fully remote environment, focusing on user n...
Reposted 1 week ago
$95K - $115K *
Transform the landscape of Security Policy Management by engaging clients, delivering tailored solutions, and establishing trusted relationships. Drive technical sales efforts and support teams in sho...
4 days ago
$83K - $93K *
Join a team that's dedicated to servicing and repairing CNC machine tools. Perform complex diagnostics and repairs, ensuring operational excellence through customer interaction, advanced troubleshooti...
Reposted 3 days ago
$135K - $160K *
Drive your career with a Senior Site Reliability Engineer role focused on building secure AWS GovCloud foundations for FedRAMP High and IL5, ensuring compliance and operational excellence while mentor...
1 week ago
$80K - $95K *
Lead the charge in resolving complex customer issues by bridging support and engineering. Collaborate with teams to investigate, troubleshoot, and advocate for customer needs while enhancing technical...
2 weeks ago
Cycle Support & Technical Test Analyst , Senior Associate
$66K - $106K *
Shape the future of technical support by ensuring reliable operation of Shared System Maintainer cycles. Collaborate with developers and analysts to enhance testing environments and troubleshoot issue...
Today
Senior Staff Platform Engineer
$135K - $160K *
Reimagine cloud infrastructure as you build and operate scalable systems that empower product teams. Ensure reliability and speed in a dynamic environment, supporting enterprise-scale solutions for Fo...
5 days ago
$89K - $148K *
Unlock potential by leveraging your electrical engineering expertise to support military vessel operations. Collaborate with teams to ensure safe, reliable electrical systems while managing design and...
1 week ago
$130K - $160K *
Drive a structured sales strategy for the US region, achieving targets and creating pipelines through outbound prospecting and tailored solutions while engaging senior stakeholders and maintaining CRM...
2 weeks ago
$74K - $111K *
Join a team that's dedicated to delivering exceptional service through timely maintenance and repairs of medical equipment, ensuring optimal healthcare delivery while enhancing customer satisfaction a...
Yesterday
$105K - $157K *
Deliver exceptional service as a Field Engineer, resolving advanced technical issues and enhancing customer satisfaction. Collaborate with teams to drive service excellence and support business growth...
1 week ago
Principal Engineer, Service Delivery - Networking
$122K - $174K *
Unlock your potential as you drive the deployment of cutting-edge networking solutions, ensuring exceptional service delivery and customer satisfaction through expert collaboration and proactive issue...
Reposted 2 days ago
Senior Engineer, CNC Technical Solutions
$85K - $117K *
Play a key role in providing advanced technical support for CNC systems, optimizing performance, and collaborating with teams to enhance automation solutions. Engage with customers and partners to res...
1 week ago
$150K - $180K *
Drive exceptional support experiences globally, leading a high-performing team to enhance operational efficiency and scale offerings as our customer base and product suite expand...
Reposted 2 days ago
Senior Field Service Technician
$68K - $109K *
Join us to deliver exceptional service and support for critical power equipment. You'll enhance customer satisfaction through effective communication, troubleshooting, and operational improvements whi...
5 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.