Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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1
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$178K - $200K *

Join us to shape the future of observability in infrastructure. Lead technical direction, mentor engineers, and enhance our metrics and logging platforms while driving automation and AI integration ac...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$98K - $155K *

Optimize mission-critical satellite communications systems through installation, testing, and maintenance. Collaborate with diverse teams to ensure operational readiness and reliability across global...

Virginia Beach, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$173K - $211K *

Champion the execution of API strategies, leading teams to deliver secure enterprise APIs and innovative solutions while aligning technology with business goals and fostering a high-performing enginee...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by leading SoC integration efforts, optimizing designs, and ensuring quality checks. Collaborate with teams to enhance processes and deliver exceptional results while maintaining cust...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$194K - $285K *

Lead the end-to-end application lifecycle by shaping product strategy and improving customer workflows, ensuring reliable and secure software deployment across diverse environments while collaborating...

Milpitas, CARemote

Reposted today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $100K *

Lead the charge in elevating cloud infrastructure through advanced Linux systems administration, mentoring, and project management in a high-growth tech environment...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Lead and develop a high-performing engineering team, driving real-time financial infrastructure projects while fostering individual growth and establishing engineering standards for scalable practices...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate incident response capabilities by developing dashboards and alerts, optimizing cloud performance, and ensuring security compliance. Collaborate with product teams to enhance IAM needs while dr...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$139K - $184K *

Drive success by collaborating closely with sales teams to engage and support customers while managing technical sales, optimizing product development, and enhancing the sales approach through innovat...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $195K *

Join a team that's developing cutting-edge avionics architectures for diverse missions. Leverage your expertise in command and data handling to optimize system performance and ensure seamless integrat...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Contribute to the development of a robust Kubernetes control plane, enhancing multi-cloud infrastructure and driving scalable architecture for enterprise-grade cloud services...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's dedicated to fostering strategic relationships with enterprise customers, ensuring successful adoption and optimization of technology solutions in the financial services sector whil...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team to drive revenue by collaborating with account management, presenting technical solutions, and enhancing the sales process. Leverage your expertise in software analysis and custome...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $196K *

Lead complex SOX compliance initiatives and IT control implementations, managing cross-functional teams to ensure regulatory adherence and effective risk management across enterprise technology enviro...

Plano, TXRemote

Today

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Join a team that's dedicated to enhancing customer success by serving as a trusted post-sales partner. Leverage your technical expertise and relationship management skills to resolve challenges and dr...

Somerset, NJRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Champion innovative engineering solutions for diverse government projects, leveraging 15+ years of leadership experience to drive strategic initiatives and operational excellence in military and feder...

Virginia, USRemote

Yesterday

  •   11 - 15 years exp.  •   Business Services

$195K - $236K *

Optimize our identity and access platform by leading a skilled engineering team. Drive technical direction, manage architecture decisions, and enhance security practices while fostering collaboration...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$107K - $204K *

Join a dynamic team in a remote role to enhance infrastructure reliability and automate processes, ensuring top-notch performance and scalability for mission-critical applications in a collaborative e...

Virginia, USRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$115K - $130K *

Join a team that's dedicated to developing innovative web and cloud applications. In this role, you'll lead projects, mentor junior engineers, and collaborate with cross-functional teams to deliver hi...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Lead the charge in customer success by ensuring seamless integration and support for connected hardware, driving account growth through exceptional service and technical expertise...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $202K *

Innovate advanced GIS and remote sensing software for defense and intelligence, collaborating with a skilled team to enhance analytical workflows and imagery processing capabilities, while mentoring j...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Transform data landscapes by designing and maintaining scalable data pipelines using Azure services, Python, and Spark. Collaborate with cross-functional teams to deliver reliable data solutions that...

Jersey City, NJRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Play a key role in delivering innovative ICT solutions by leveraging your expertise to design and consult on complex infrastructure projects, guiding teams to meet client needs while ensuring adherenc...

Arlington, VARemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$108K - $130K *

Drive innovative ICT solutions by leveraging your expertise in infrastructure design and consulting. Collaborate with a team to tackle complex projects, ensuring alignment with client goals while prov...

Arlington, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Join a dynamic team to architect scalable AI solutions in healthcare, enhancing patient communication and safety. Lead cross-team projects, mentor engineers, and drive innovation in AI engineering pra...

Orlando, FLRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.