Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
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Champion the execution of API strategies, leading teams to deliver secure enterprise APIs and innovative solutions while aligning technology with business goals and fostering a high-performing enginee...
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SOC/IP Integration Engineer (eInfochips)
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Unlock potential by leading SoC integration efforts, optimizing designs, and ensuring quality checks. Collaborate with teams to enhance processes and deliver exceptional results while maintaining cust...
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Lead the end-to-end application lifecycle by shaping product strategy and improving customer workflows, ensuring reliable and secure software deployment across diverse environments while collaborating...
Reposted today
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Lead the charge in elevating cloud infrastructure through advanced Linux systems administration, mentoring, and project management in a high-growth tech environment...
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Lead and develop a high-performing engineering team, driving real-time financial infrastructure projects while fostering individual growth and establishing engineering standards for scalable practices...
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Elevate incident response capabilities by developing dashboards and alerts, optimizing cloud performance, and ensuring security compliance. Collaborate with product teams to enhance IAM needs while dr...
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Drive success by collaborating closely with sales teams to engage and support customers while managing technical sales, optimizing product development, and enhancing the sales approach through innovat...
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Join a team that's developing cutting-edge avionics architectures for diverse missions. Leverage your expertise in command and data handling to optimize system performance and ensure seamless integrat...
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Contribute to the development of a robust Kubernetes control plane, enhancing multi-cloud infrastructure and driving scalable architecture for enterprise-grade cloud services...
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Technical Relationship Manager (Hybrid - JP Morgan Chase, New Jersey)
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Join a team that's dedicated to fostering strategic relationships with enterprise customers, ensuring successful adoption and optimization of technology solutions in the financial services sector whil...
2 days ago
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Join a dynamic team to drive revenue by collaborating with account management, presenting technical solutions, and enhancing the sales process. Leverage your expertise in software analysis and custome...
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Remote Technology Project Lead - SOX Compliance & IT Controls
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Lead complex SOX compliance initiatives and IT control implementations, managing cross-functional teams to ensure regulatory adherence and effective risk management across enterprise technology enviro...
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Join a team that's dedicated to enhancing customer success by serving as a trusted post-sales partner. Leverage your technical expertise and relationship management skills to resolve challenges and dr...
3 weeks ago
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Champion innovative engineering solutions for diverse government projects, leveraging 15+ years of leadership experience to drive strategic initiatives and operational excellence in military and feder...
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Engineering Manager, Identity & Access Platform
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Optimize our identity and access platform by leading a skilled engineering team. Drive technical direction, manage architecture decisions, and enhance security practices while fostering collaboration...
2 weeks ago
Principal Site Reliability Engineer - ARINCDirect (Remote)
$107K - $204K *
Join a dynamic team in a remote role to enhance infrastructure reliability and automate processes, ensuring top-notch performance and scalability for mission-critical applications in a collaborative e...
Reposted 6 days ago
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Join a team that's dedicated to developing innovative web and cloud applications. In this role, you'll lead projects, mentor junior engineers, and collaborate with cross-functional teams to deliver hi...
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Customer Success Manager (Technical)
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Lead the charge in customer success by ensuring seamless integration and support for connected hardware, driving account growth through exceptional service and technical expertise...
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Sr. Software Development Engineer - National Imagery
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Innovate advanced GIS and remote sensing software for defense and intelligence, collaborating with a skilled team to enhance analytical workflows and imagery processing capabilities, while mentoring j...
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Transform data landscapes by designing and maintaining scalable data pipelines using Azure services, Python, and Spark. Collaborate with cross-functional teams to deliver reliable data solutions that...
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Senior Information & Communication Technologies (ICT) Consultants
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Play a key role in delivering innovative ICT solutions by leveraging your expertise to design and consult on complex infrastructure projects, guiding teams to meet client needs while ensuring adherenc...
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Senior Information & Communication Technologies (ICT) Consultants
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Drive innovative ICT solutions by leveraging your expertise in infrastructure design and consulting. Collaborate with a team to tackle complex projects, ensuring alignment with client goals while prov...
2 weeks ago
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Join a dynamic team to architect scalable AI solutions in healthcare, enhancing patient communication and safety. Lead cross-team projects, mentor engineers, and drive innovation in AI engineering pra...
3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.