Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$104K - $118K *
Drive enterprise-level Active Directory and Windows Server administration, focusing on automation, lifecycle management, and security compliance. Collaborate with teams to enhance operational efficien...
Yesterday
$80K - $95K *
Optimize energy solutions by leading technical projects, conducting site surveys, and collaborating with teams to deliver innovative, cost-effective strategies that enhance facility performance and su...
1 week ago
$110K - $130K *
Drive reliability and performance as you enhance our platform's uptime, observability, and operational standards. Collaborate with engineering teams to tackle complex challenges in data processing and...
4 weeks ago
$117K - $195K *
Oversee the development and deployment of customized ServiceNow solutions, ensuring compliance with federal security frameworks while enhancing system performance and reliability. Collaborate with sta...
Reposted 2 weeks ago
$110K - $130K *
Shape the future of energy by leading a GIS field service team, overseeing high-voltage operations, and enhancing customer satisfaction through strategic collaboration and operational excellence. Driv...
2 weeks ago
$120K - $140K *
Unlock potential by leading the development of innovative AI applications. Collaborate with cross-functional teams to architect solutions, mentor engineers, and ensure reliable, secure systems that al...
2 weeks ago
Senior Engineering Manager - Tenant
$285K - $320K *
Lead the charge in delivering Honeycomb Private Cloud, driving product growth, and collaborating across teams to enhance operational processes while building a high-performing engineering team to supp...
2 weeks ago
Territory Account Manager, Exposure Management (West)
$125K - $175K *
Unlock potential by driving pipeline generation and building local partnerships. Engage with key customers, represent the brand at events, and thrive in a dynamic startup environment focused on SMBs a...
1 week ago
Senior Engineering Manager, Clients Team
$242K - $275K *
Lead the charge in developing and deploying robust containerized software, manage CI/CD workflows, and grow a cohesive engineering team to enhance customer security operations and software delivery ac...
Reposted 3 weeks ago
Senior Cybersecurity Engineer (Center of Excellence)
$131K - $219K *
Join a team that's redefining cybersecurity in the energy sector. You'll lead complex projects, develop standards, and automate processes to enhance efficiency and security across global Grid Automati...
1 week ago
Senior Director Analyst - Digital Workplace Infrastructure and Operations
$172K - $202K *
Join a dynamic team as a Senior Director Analyst, leveraging your expertise to guide senior IT executives in navigating digital workplace strategies. Deliver actionable insights that align technology...
1 week ago
Principal Software Engineer - Marketing Technology
$155K - $197K *
Innovate as a Tech Lead, driving architectural evolution and engineering execution for a global web platform. Collaborate with cross-functional teams to enhance digital experiences through advanced AI...
Yesterday
$120K - $190K *
Accelerate your career by validating and testing complex satellite communications systems for the U.S. Marine Corps. Collaborate with cross-functional teams to ensure robust performance and mission su...
1 week ago
$135K - $160K *
Shape the future of customer deployments by collaborating with technical teams to solve complex infrastructure challenges, drive product improvements, and ensure operational success in large-scale env...
4 weeks ago
Clinical Applications Specialist, Contrast Media Delivery Solutions
$100K - $150K *
Join a team that's dedicated to enhancing clinical support through technical expertise and customer training. Drive product demonstrations and ensure customer satisfaction while collaborating with sal...
2 weeks ago
$90K - $135K *
Transform customer relationships and drive sales growth by leveraging technical expertise and consultative selling skills. Collaborate with teams to deliver innovative solutions that enhance operation...
3 weeks ago
$86K - $128K *
Manage and expand sales territory by leveraging consultative selling techniques. Develop relationships with end-users, deliver impactful presentations, and achieve growth targets to drive success in e...
1 month ago
Senior Tooling and Automation Engineer
$120K - $160K *
Empower our Managed Services tooling ecosystem by designing integrations and automations. You'll lead the configuration of Jira Service Management, optimize alerting, and ensure seamless connectivity...
3 days ago
Sr. Systems Engineer, ProAV - North Central
$110K - $130K *
Lead the charge in delivering technical expertise for ProAV solutions, ensuring successful customer onboarding, advanced troubleshooting, and pre-sales support across the North Central U.S. while enga...
2 weeks ago
Enterprise Customer Success Manager - Public Sector
$88K - $133K *
Join a team that's dedicated to empowering public sector organizations. As a Customer Success Manager, you'll partner with clients to enhance their operations using our innovative IoT platform and con...
Reposted 4 weeks ago
Enterprise Customer Success Manager - Public Sector
$97K - $131K *
Empower our customers by optimizing their operations with tailored solutions. Collaborate cross-functionally, strategizing to solve challenges and drive success in a dynamic, growth-oriented environme...
Reposted 4 weeks ago
$110K - $145K *
Strategize initiatives to enhance workforce alignment and Agile practices, driving high performance in IT services for federal clients while fostering a collaborative culture and supporting strategic...
1 week ago
Customer Engagement Applications Engineer - Southern California - SPTS Division
$102K - $173K *
Join us to advance semiconductor technology by delivering innovative process solutions, collaborating with teams, and enhancing customer satisfaction in a dynamic, field-based role that drives impactf...
Today
Network Specialist - Launch Team
$100K - $145K *
Join a dynamic team to ensure seamless network connectivity for dock deployments. Collaborate with IT teams, troubleshoot connectivity issues, and enhance customer confidence through effective communi...
1 week ago
$100K - $120K *
Contribute to the growth of our clients by sourcing and attracting top talent through innovative recruiting strategies. Partner with stakeholders to enhance talent acquisition processes while becoming...
Reposted 4 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.