Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$128K - $171K *
Drive innovation in hybrid-cloud infrastructure as a Staff Operations Engineer. Lead cross-team collaboration, shape technical direction, and enhance system reliability while overseeing complex projec...
Reposted 3 weeks ago
Intermediate Mechanical Engineer (Remote)
$127K - $143K *
Drive innovative mechanical designs for district energy and low-carbon thermal systems. Collaborate with a multidisciplinary team, manage projects independently, and build strong client relationships...
2 weeks ago
Technical Director-Train Control/ATS
$157K - $283K *
Transform transit operations by leading complex Automatic Train Supervision initiatives. Drive collaboration across technical and operational teams, ensuring system performance and reliability for maj...
1 week ago
Senior Product Marketing Manager, Corporate Internal Audit
$125K - $150K *
Champion product positioning and go-to-market strategies, ensuring alignment between product and sales teams. Drive messaging and enablement for corporate internal audit solutions in a fast-paced envi...
4 days ago
$120K - $145K *
Accelerate your career by designing and optimizing secure, scalable cloud infrastructure. Collaborate with cross-functional teams to enhance operational efficiency and ensure high availability for glo...
3 weeks ago
$120K - $145K *
Join a dynamic team as you lead engineers in delivering high-quality technology. Drive performance, resource planning, and best practices across the SDLC while fostering a culture of collaboration and...
1 week ago
$180K *
Drive the development of a cutting-edge platform, enhancing integrations and architecture for payroll and HR systems. Collaborate closely with a small team to ensure a successful launch and ongoing im...
Yesterday
$100K - $120K *
Elevate your career as a Solutions Engineer, driving technical excellence in sales. Collaborate with teams to deliver seamless demos, address customer needs, and ensure successful onboarding, all whil...
3 weeks ago
Senior AI Infrastructure & Cloud Engineer
$120K - $145K *
Lead the charge in cloud migration and AI platform adoption while optimizing operational efficiency. Act as a technical advisor, bridging the gap between business requirements and innovative enterpris...
Reposted 3 weeks ago
IT Security Engineer / Vulnerability Scanning Expert
$75K - $100K *
Advance IT security by managing vulnerability scanning tools and processes, ensuring the integrity of USDA systems. Collaborate across teams to implement solutions, troubleshoot issues, and maintain s...
Yesterday
$155K - $170K *
Join a dynamic team to drive OEM integrations, ensuring technical excellence and partner success. Collaborate cross-functionally to deliver scalable solutions and enhance product alignment, while mana...
1 week ago
Sr. Incident Response Engineer
$133K - $155K *
Join a team that's redefining incident response in a cloud-native environment. Leverage your expertise to manage full-cycle incident response activities while mentoring junior engineers and enhancing...
Yesterday
$90K - $118K *
Elevate the quality of software by designing automated testing frameworks and integrating AI tools for enhanced efficiency and accuracy. Collaborate cross-functionally to ensure smooth delivery of hig...
4 weeks ago
$85K - $105K *
Champion customer success by leveraging data solutions to drive impactful results. Collaborate with clients to optimize their experience, ensuring seamless implementation and maximizing the value of o...
3 weeks ago
Associate Systems Engineer - Enterprise Tools (Remote)
$66K - $131K *
Join a team that's redefining system engineering by designing, developing, and integrating innovative solutions. Collaborate across teams to enhance system performance and troubleshoot complex issues...
6 days ago
$150K - $225K *
Lead and mentor a dynamic Security Operations team, overseeing incident response and SOC improvements while driving hands-on investigations and AI-assisted workflows to enhance security posture and op...
1 week ago
Technical IBM Mainframe Applications/Systems Analyst
$75K - $105K *
Optimize mainframe systems as a key analyst, ensuring stability and performance of IBM z/OS environments. Collaborate with teams to troubleshoot issues and maintain critical applications, while enhanc...
1 week ago
$150K - $190K *
Transform customer security strategies by collaborating with sales teams to identify needs, demonstrate solutions, and educate partners on best practices, ensuring organizations are safeguarded agains...
6 days ago
Member of the Technical Staff - Customer Tools
$130K - $160K *
Join a team that's building innovative software for AI labs, enabling seamless management of compute resources across multiple clusters. Collaborate with engineers to create impactful solutions that e...
Today
$100K - $170K *
Unlock potential by providing architectural engineering support for DOJ/BOP facilities. Collaborate on technical analyses, document reviews, and design recommendations to enhance decision-making and p...
2 weeks ago
Sr Dir, Global Sales Systems & Technology Enablement
$200K - $240K *
Champion the evolution of the sales technology landscape by leading global initiatives that drive seller experience, productivity, and tool adoption at scale, bridging regional needs with digital inno...
Reposted 1 week ago
Software Power Systems Engineer
$110K - $130K *
Join a team that's shaping the future of power systems engineering. As a key member, you'll design and develop scalable analysis modules, driving innovation in distribution system analysis and optimiz...
2 weeks ago
$125K - $150K *
Unlock potential by leading complex control systems projects, ensuring delivery excellence across safety, quality, and customer satisfaction. Mentor Project Managers and drive strategic alignment to s...
6 days ago
Commissioning and Support Specialist
$90K - $110K *
Join a team that's dedicated to ensuring seamless broadcast software operations globally. You'll provide support, training, and troubleshooting in a dynamic environment, collaborating with engineers t...
6 days ago
$90K - $110K *
Join a dynamic team as you drive growth by designing tailored software solutions for schools. Leverage your technical expertise to engage clients, deliver impactful demos, and collaborate with cross-f...
Reposted 2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.