Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$71K - $112K *

Transform the patient experience by providing education and support for individuals with primary immunodeficiency. Engage with patients and healthcare professionals while ensuring compliance with regu...

Massachusetts, USRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Redefine customer experience through strategic AI integration, bridging business and technology. Lead AI product management, ensuring cohesive delivery and governance while enhancing operational effic...

CanadaRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Elevate your career by leading the design and quality assurance of telecom infrastructure projects. Collaborate with multidisciplinary teams to develop innovative solutions for underground conduit sys...

Seattle, WARemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$200K - $245K *

Unlock potential by leading an agile engineering team, fostering growth, and driving impactful product development while ensuring system reliability and stability...

Washington, DCRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$138K - $200K *

Transform partner success by leading a high-performing team of Channel Managers. Drive growth through innovative strategies, coaching, and collaboration across Microsoft’s ecosystem to achieve measura...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$180K - $320K *

Optimize our data activation platform by designing scalable, high-performance backend systems. Collaborate with cross-functional teams to enhance user experience and drive innovation in cloud data sol...

Toronto, ONRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $320K *

Join a team that's shaping the future of data activation by designing high-throughput, low-latency distributed systems. Take ownership of technical initiatives and collaborate with product teams to en...

Edmonton, ABRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $190K *

Transform security solutions across multiple domains, driving technical direction and collaboration to address high-risk items and enhance Meta's security posture company-wide. Lead cross-functional t...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$91K - $163K *

Empower your career by driving innovative software solutions through end-to-end development, collaborating with Agile teams, and leveraging cutting-edge technologies to enhance product quality and eff...

Eden Prairie, MNRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$102K - $154K *

Shape customer success by managing complex escalations, driving improvements, and coordinating cross-functional teams. Your leadership will enhance workflows and ensure high-quality resolutions, makin...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $115K *

Advance the development of EV charging infrastructure by supporting project management activities, collaborating with cross-functional teams, and ensuring project controls are effectively maintained a...

Los Angeles, CARemote

4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$138K - $230K *

Join a dynamic team to deliver professional services, guiding public sector clients in adopting GitLab through installations, migrations, and training. Balance technical expertise with project managem...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$170K - $200K *

Accelerate progress at the forefront of Azure solutions, leading medium-scale client engagements and complex projects. Drive technical leadership, solution architecture, and mentoring while collaborat...

Austin, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$225K - $338K *

Transform the future of AI security by leading the development of high-performance, low-latency applications in a multi-tenant B2B SaaS environment, while mentoring junior developers and driving innov...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$225K - $338K *

Transform cloud infrastructure for a cutting-edge AI security platform. Architect scalable solutions, optimize CI/CD pipelines, and ensure system reliability while leveraging serverless technologies a...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$206K - $310K *

Join us to lead the development of high-performance, low-latency applications in a multi-tenant B2B SaaS environment, enhancing security and efficiency through innovative AI tools and collaborative ar...

Seattle, WARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$182K - $226K *

Unlock potential by joining a dynamic team that drives customer success through technical expertise and innovative solutions, enhancing product engagement and collaboration in a fast-paced startup env...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $180K *

Transform the future of cloud infrastructure by leading DevOps initiatives, enhancing systems integration, and driving innovative solutions for federal clients. Collaborate with stakeholders to optimi...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Transform partner capabilities by delivering expert training and support on NoTraffic solutions, ensuring proficiency in installation and software use through hands-on guidance and collaboration with...

California, USRemote

2 days ago

  •   5 - 7 years exp.  •   Transportation

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Transform the future of energy by leading a team of engineers in power system modeling and NERC studies. Drive project success, enhance team capabilities, and support business development while ensuri...

Austin, TXRemote

4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$102K - $187K *

Lead the charge in strategic supplier management, driving growth and operational excellence through executive engagement, market development, and partner ecosystem initiatives while mentoring teams an...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Engage with enterprise clients to drive product adoption and long-term success. Collaborate cross-functionally, leverage your B2B SaaS expertise, and help clients achieve excellence in hiring with our...

Union, NJRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Drive the development and execution of automated tests for integration and performance, ensuring quality and reliability in software delivery. Collaborate with cross-functional teams to enhance testin...

Chicago, ILRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.