Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
IG Community Support Advocate I
$71K - $112K *
Transform the patient experience by providing education and support for individuals with primary immunodeficiency. Engage with patients and healthcare professionals while ensuring compliance with regu...
3 days ago
Principal Product Manager, CX AI & Automation
$150K - $180K *
Redefine customer experience through strategic AI integration, bridging business and technology. Lead AI product management, ensuring cohesive delivery and governance while enhancing operational effic...
2 weeks ago
Utility Infra Design Engineer / Specialist
$80K - $95K *
Elevate your career by leading the design and quality assurance of telecom infrastructure projects. Collaborate with multidisciplinary teams to develop innovative solutions for underground conduit sys...
1 week ago
$200K - $245K *
Unlock potential by leading an agile engineering team, fostering growth, and driving impactful product development while ensuring system reliability and stability...
Yesterday
Customer Success Manager (CSM)
$80K - $95K *
Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...
2 weeks ago
$138K - $200K *
Transform partner success by leading a high-performing team of Channel Managers. Drive growth through innovative strategies, coaching, and collaboration across Microsoft’s ecosystem to achieve measura...
6 days ago
Software Engineer - Backend (Remote)
$180K - $320K *
Optimize our data activation platform by designing scalable, high-performance backend systems. Collaborate with cross-functional teams to enhance user experience and drive innovation in cloud data sol...
6 days ago
Software Engineer - Backend (Remote)
$180K - $320K *
Join a team that's shaping the future of data activation by designing high-throughput, low-latency distributed systems. Take ownership of technical initiatives and collaborate with product teams to en...
6 days ago
Security Engineer Lead, Security Foundations
$160K - $190K *
Transform security solutions across multiple domains, driving technical direction and collaboration to address high-risk items and enhance Meta's security posture company-wide. Lead cross-functional t...
6 days ago
$91K - $163K *
Empower your career by driving innovative software solutions through end-to-end development, collaborating with Agile teams, and leveraging cutting-edge technologies to enhance product quality and eff...
6 days ago
Sr Customer Experience Specialist - Finance
$102K - $154K *
Shape customer success by managing complex escalations, driving improvements, and coordinating cross-functional teams. Your leadership will enhance workflows and ensure high-quality resolutions, makin...
4 weeks ago
$100K - $115K *
Advance the development of EV charging infrastructure by supporting project management activities, collaborating with cross-functional teams, and ensuring project controls are effectively maintained a...
4 weeks ago
Senior Professional Services Engineer - PubSec
$138K - $230K *
Join a dynamic team to deliver professional services, guiding public sector clients in adopting GitLab through installations, migrations, and training. Balance technical expertise with project managem...
Yesterday
Lead Software Engineer, Azure Solutions
$170K - $200K *
Accelerate progress at the forefront of Azure solutions, leading medium-scale client engagements and complex projects. Drive technical leadership, solution architecture, and mentoring while collaborat...
3 weeks ago
Principal Software Development Engineer
$225K - $338K *
Transform the future of AI security by leading the development of high-performance, low-latency applications in a multi-tenant B2B SaaS environment, while mentoring junior developers and driving innov...
2 weeks ago
Principal Software Development Engineer
$225K - $338K *
Transform cloud infrastructure for a cutting-edge AI security platform. Architect scalable solutions, optimize CI/CD pipelines, and ensure system reliability while leveraging serverless technologies a...
2 weeks ago
Principal Software Development Engineer
$206K - $310K *
Join us to lead the development of high-performance, low-latency applications in a multi-tenant B2B SaaS environment, enhancing security and efficiency through innovative AI tools and collaborative ar...
2 weeks ago
Solutions Engineer | PST or EST US | Remote
$182K - $226K *
Unlock potential by joining a dynamic team that drives customer success through technical expertise and innovative solutions, enhancing product engagement and collaboration in a fast-paced startup env...
Yesterday
Open Talent Network: Staff DevOps and Systems Integration Engineer
$160K - $180K *
Transform the future of cloud infrastructure by leading DevOps initiatives, enhancing systems integration, and driving innovative solutions for federal clients. Collaborate with stakeholders to optimi...
Reposted yesterday
$80K - $95K *
Transform partner capabilities by delivering expert training and support on NoTraffic solutions, ensuring proficiency in installation and software use through hands-on guidance and collaboration with...
2 days ago
Senior Director, Client Operations
$192K - $266K *
Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...
Reposted 1 week ago
Senior Engineering– ERCOT Modeling Team
$110K - $130K *
Transform the future of energy by leading a team of engineers in power system modeling and NERC studies. Drive project success, enhance team capabilities, and support business development while ensuri...
4 days ago
Supplier Manager - Security II
$102K - $187K *
Lead the charge in strategic supplier management, driving growth and operational excellence through executive engagement, market development, and partner ecosystem initiatives while mentoring teams an...
Yesterday
Strategic Customer Success Manager - EMEA
$100K - $120K *
Engage with enterprise clients to drive product adoption and long-term success. Collaborate cross-functionally, leverage your B2B SaaS expertise, and help clients achieve excellence in hiring with our...
Reposted 3 weeks ago
Integration/Test Automation Engineer (Journeyman)
$100K - $120K *
Drive the development and execution of automated tests for integration and performance, ensuring quality and reliability in software delivery. Collaborate with cross-functional teams to enhance testin...
3 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.