Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Chief Engineer Principal - Software
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Empower innovation as you lead software architecture for a cloud-native connected vehicle platform, driving engineering excellence and cross-functional collaboration to deliver impactful solutions for...
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Application Engineer (Switchgear)
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Empower your career by bridging sales and engineering as a key technical resource. You'll scope, quote, and support customer needs for low and medium-voltage switchgear solutions, ensuring alignment w...
2 weeks ago
Network Recovery Senior Associate
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Lead the charge in resolving critical network outages by engaging with customers, troubleshooting Ciena products, and collaborating with teams to enhance recovery outcomes and document root cause anal...
3 weeks ago
Senior Sales Engineer - SLED (So. California)
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Engage with clients as a Senior Sales Engineer to drive enterprise sales, providing tailored technical support, and enabling successful data security and management adoption through strategic collabor...
Reposted 3 weeks ago
$120K - $150K *
Innovate as you guide Fortune 500 clients in leveraging AI solutions. Collaborate with sales teams, deliver dynamic presentations, and serve as trusted technical advisor to modernize legacy systems an...
Reposted 2 weeks ago
Staff Software Engineer, Tech Lead - NetBox Delivery
$135K - $160K *
Unlock the potential of NetBox Delivery by leading software design, enhancing production reliability, and mentoring engineers. Shape the technical direction and ensure seamless deployment on Cloud and...
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Enterprise Solutions Consultant
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Transform enterprise sales by acquiring new customers in cybersecurity, cloud, and AI solutions. Lead complex sales cycles, build executive relationships, and deliver tailored solutions to drive reven...
1 week ago
$90K - $110K *
Transform the future of mobile broadcasting by leading technical operations, ensuring show readiness, and delivering exceptional live production experiences while mentoring teams and managing client r...
1 week ago
ERP Functional Specialist -- Currently Remote
$90K - $110K *
Transform financial operations by supporting ERP implementation, analyzing business processes, and ensuring seamless integration across multiple workstreams. Collaborate with teams to enhance system f...
1 week ago
SOC Automation Solutions Engineer (Super Intelligence)
$110K - $130K *
Drive automated security solutions by designing and implementing Super Intelligence capabilities, enhancing threat detection and response across integrated security technologies while collaborating wi...
3 days ago
$160K - $210K *
Pioneer your career by leveraging your full-stack development expertise to design and implement innovative software solutions. Collaborate with teams to support critical federal missions through IT mo...
3 weeks ago
$100K - $130K *
Take ownership of developing innovative software solutions, leveraging new technologies and processes. Collaborate closely with customers to create high-quality applications while adapting to evolving...
1 week ago
Customer Success Engineer / Architect
$110K - $130K *
Drive customer success as a technical expert, partnering to optimize IoT deployments. Your strategic insights will enhance service adoption and expand account growth, delivering tangible business outc...
Reposted 3 weeks ago
Software Engineer, Sustaining Automation
$121K - $142K *
Elevate automation in software engineering by building AI-driven tools and systems. Collaborate with a focused team to enhance reliability and speed in package and image management, shaping the future...
1 week ago
Engineering Technical Account Manager (Cloud)
$100K - $220K *
Join a team that's redefining technology solutions in financial services. As a trusted advisor, you'll align IT strategies with business objectives, ensuring seamless delivery and compliance while dri...
1 week ago
Software Engineer, Backend & Distributed Systems (REMOTE)
$50K - $130K *
Develop innovative software solutions that enhance user experiences while collaborating with a diverse team. Engage in all phases of the software lifecycle, from design to deployment, ensuring high-qu...
3 days ago
Lease Connectivity Engineer, Data Center Infrastructure
$120K - $145K *
Join a dynamic team to lead connectivity projects for leased data centers, ensuring compliance with standards and managing cross-functional collaboration from site assessment to operational handoff. D...
1 week ago
Clinical Applications Engineer
$95K - $115K *
Unlock the potential of robotic minimally invasive care by supporting early users through their learning curve. Collaborate with clinical teams to enhance procedural safety and effectiveness while pro...
1 week ago
Clinical Applications Engineer
$95K - $115K *
Partner with us to enhance robotic minimally invasive care by supporting early users, providing technical expertise, and collaborating with clinical teams to ensure effective system adoption and profi...
1 week ago
$90K - $110K *
Innovate and enhance software solutions in a dynamic SaaS environment. Collaborate with cross-functional teams to design, develop, and maintain high-quality applications while driving continuous impro...
1 week ago
Project Engineer / Sr. Project Engineer - Industrial Power Systems
$90K - $120K *
Shape innovative engineering solutions as you lead complex projects, focusing on low to medium voltage power systems in industrial settings. Collaborate with cross-functional teams and mentor junior e...
1 week ago
Senior Identity Governance Engineer
$134K - $201K *
Design and engineer identity governance solutions to ensure secure access across diverse environments. Collaborate with cross-functional teams to implement standards, automate workflows, and maintain...
Yesterday
$94K - $118K *
Unlock potential by driving application security initiatives through innovative tooling and automation. Collaborate closely with engineering teams to safeguard cloud platforms and implement security b...
Reposted 2 weeks ago
Senior Corporate Enterprise Platform Engineer, Windows
$159K - $215K *
Take ownership of Windows endpoint reliability and lifecycle management. Enhance provisioning, patching, and automation while collaborating with cross-functional teams to drive improvements and mentor...
1 week ago
Senior Corporate Enterprise Platform Engineer, Windows
$125K - $170K *
Lead the charge in enhancing Windows endpoint reliability and automation. Collaborate with cross-functional teams to implement best practices, mentor peers, and drive improvements in application deliv...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.