Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$146K - $282K *

Engineer high-quality software solutions, mentor team members, and drive architectural decisions in an AI-driven environment, ensuring excellence and collaboration across product development...

Salt Lake City, UTRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$135K - $160K *

Elevate security practices by building and managing a comprehensive security program. Collaborate with engineers to identify vulnerabilities, implement automated checks, and ensure robust protection a...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Explore the dynamic role of a Program Manager, overseeing end-to-end data collection programs. Drive operational excellence, client satisfaction, and strategic execution in a fast-paced environment, e...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Join us to drive the evolution of agent connectivity on Temporal. You'll shape product strategy, enhance user experiences, and collaborate with engineering to build foundational capabilities that empo...

Seattle, WARemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$107K - $168K *

Empower your career as a Field Service Engineer, providing expert support for IVD biopsy tissue stainers and multi-vendor systems. Engage in hands-on problem-solving, optimize performance, and build s...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $130K *

Reimagine customer support as a Field Service Engineer, delivering solutions and insights to enhance lab efficiency. Collaborate with diverse teams to troubleshoot and optimize equipment, ensuring sea...

Alberta, CARemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Lead the charge in enhancing customer support by managing Tier 3 Support and Support Engineering teams. Drive technical resolutions, streamline escalations, and foster team development within a dynami...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$119K - $210K *

Explore your potential by leading product marketing for the public sector. Collaborate across teams, own strategic initiatives, and drive impactful messaging, ensuring our solutions meet the unique ne...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to enhancing application services in cloud environments. You'll install and upgrade applications while collaborating with experts to ensure optimal performance and support...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$61K - $102K *

Join a dynamic team to deliver advanced training on CensiTrac software, enhancing customer engagement and success. Utilize your expertise in sterile processing to provide solutions and support, ensuri...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Optimize customer adoption by leading product training and engagement, ensuring successful go-live and sustained usage. Act as a trusted radiology workflow consultant, driving deep product knowledge a...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Unlock potential by leading technical engagements and integrations for digital solutions across key accounts, ensuring strategic alignment and scalable implementations that enhance customer relationsh...

Richmond, VARemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Engineer customer reliability by providing expert technical support for IoT solutions. Collaborate with teams to resolve issues, enhance documentation, and gather feedback, ensuring a seamless custome...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$272K - $431K *

Lead the charge in architecting and scaling data acquisition infrastructure for foundation models. Collaborate across teams to enhance web crawling, ingestion, and data quality, ensuring reliable, hig...

RemoteRemote

3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$218K - $256K *

Lead the charge in shaping IT strategy and operations for a remote-first SaaS company. Drive service delivery, enhance employee technology experiences, and build a high-performing IT organization whil...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $105K *

Take ownership of high-touch engagements with premier clients, ensuring swift resolution of technical issues. Collaborate with internal teams to enhance processes and improve customer experiences whil...

Denver, CORemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$179K - $254K *

Join a team that's driving the future of mobility and IoT! Oversee product lifecycles, collaborate with executives, and navigate complex networks to align cutting-edge solutions with customer needs an...

RemoteRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Join a team that's dedicated to optimizing SAP environments through expert support and administration. You'll manage SAP HANA and Basis operations, ensuring seamless upgrades, troubleshooting, and sys...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Optimize our internal IT systems and security posture while managing user access, supporting AWS operations, and ensuring compliance. Collaborate with the COO to enhance efficiency and maintain a secu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$142K - $254K *

Elevate your career by leading complex technical projects, aligning stakeholders, and driving execution in fast-paced environments. Utilize your project management expertise to navigate ambiguity and...

Herndon, VARemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Drive impactful go-to-market strategies for Global Systems Integrators. Leverage your product marketing expertise to create valuable enablement resources that empower partners and enhance Cyera's data...

RemoteRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $270K *

Drive software development and system optimization in a hybrid role, focusing on Linux systems programming and technical support. Collaborate with teams to enhance Slurm performance and reliability wh...

Utah, USRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$250K - $500K *

Champion innovation by leading the migration to EKS, optimizing cloud infrastructure, and enhancing Kubernetes operations. Drive automation and CI/CD processes while ensuring high availability and per...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Transform engineering processes by developing verification tools, dashboards, and shared infrastructure. Collaborate with teams to enhance quality checks and streamline workflows, ensuring efficient s...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Unlock potential by designing and automating cloud infrastructure, enhancing operational efficiency, and driving strategic improvements in deployment and maintenance processes across teams...

Toronto, ONRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.