Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
INGENYX - Quality Systems and Digital Engineer
$87K - $109K *
Empower the future of Quality Management Systems by leading digital transformation and validation efforts. Collaborate with cross-functional teams to enhance compliance and efficiency in Quality proce...
Reposted 2 days ago
CPU Performance Analysis Engineer
$168K - $252K *
Transform CPU performance through analysis, tuning, and benchmarking. Collaborate on workload characterization and competitive analysis to enhance software and hardware performance, driving innovation...
3 days ago
Staff Product Operations Manager, Platform
$126K - $202K *
Lead impactful initiatives by analyzing data and building tools that drive revenue growth. Collaborate with product teams to identify gaps, streamline processes, and enhance enterprise readiness, ensu...
2 weeks ago
Specialist, Technology Solutions
$90K - $100K *
Transform business needs into actionable requirements, driving system enhancements and operational improvements. Collaborate across teams to ensure clarity and alignment, leveraging data analysis and...
6 days ago
$115K - $130K *
Unlock your potential as a Technical Sourcer, driving talent acquisition across Engineering, Product, and Design. Build pipelines, engage candidates, and collaborate with teams to identify top-tier ta...
Reposted 1 week ago
$180K - $229K *
Join a team that's shaping the future of insurance technology by leading engineering efforts, collaborating with cross-functional teams, and driving strategic initiatives to enhance product effectiven...
1 week ago
Consulting Engineer - AI Networking & Fabric Architecture
$77K - $108K *
Innovate high-performance AI network fabrics for accelerated computing. Engage with clients to deliver tailored solutions, ensuring optimal configurations for GPU clusters and data-center infrastructu...
1 week ago
$130K - $140K *
Shape the future of security by leading efforts to protect and modernize a federal platform. Balance legacy system maintenance with the development of a secure cloud-based solution, ensuring complianc...
Reposted yesterday
Senior Application Security Engineer
$125K - $150K *
Unlock potential by enhancing application security across web apps and APIs. Collaborate with engineering teams to assess risks, conduct reviews, and drive secure software practices throughout the dev...
2 weeks ago
$190K - $200K *
Transform the future of work by driving AI-driven automation solutions. Engage with C-suite and technical stakeholders to showcase tailored integrations, enhance productivity, and build strategic rela...
3 weeks ago
$127K - $206K *
Empower customer success by leading strategic service delivery for major accounts. Drive adoption of security solutions, collaborate with C-suite leaders, and manage the entire services lifecycle to m...
1 week ago
Enterprise Core Implementation Consultant
$88K - $134K *
Drive customer success by managing deployment of IoT solutions for enterprise clients. Collaborate across departments to ensure smooth onboarding, enhance product adoption, and foster long-term client...
Reposted 4 weeks ago
API/Integration Engineer (Journeyman)
$95K - $115K *
Innovate and enhance data interoperability by designing, building, and maintaining secure APIs and integration services. Collaborate with cross-functional teams to ensure seamless data exchange and su...
3 days ago
ServiceNow ITOM Business Analyst
$130K - $140K *
Shape the future of IT operations by bridging infrastructure and development teams. Utilize your expertise in ServiceNow ITOM to analyze requirements, streamline processes, and enhance operational eff...
3 weeks ago
$146K - $282K *
Engineer high-quality software solutions, mentor team members, and drive architectural decisions in an AI-driven environment, ensuring excellence and collaboration across product development...
3 weeks ago
$135K - $160K *
Elevate security practices by building and managing a comprehensive security program. Collaborate with engineers to identify vulnerabilities, implement automated checks, and ensure robust protection a...
2 days ago
Program Manager, Onsite Data Collection
$110K - $130K *
Explore the dynamic role of a Program Manager, overseeing end-to-end data collection programs. Drive operational excellence, client satisfaction, and strategic execution in a fast-paced environment, e...
1 week ago
Staff Product Manager, Agent Connectivity
$135K - $160K *
Join us to drive the evolution of agent connectivity on Temporal. You'll shape product strategy, enhance user experiences, and collaborate with engineering to build foundational capabilities that empo...
1 week ago
$107K - $168K *
Empower your career as a Field Service Engineer, providing expert support for IVD biopsy tissue stainers and multi-vendor systems. Engage in hands-on problem-solving, optimize performance, and build s...
3 weeks ago
$83K - $130K *
Reimagine customer support as a Field Service Engineer, delivering solutions and insights to enhance lab efficiency. Collaborate with diverse teams to troubleshoot and optimize equipment, ensuring sea...
Today
Director of Tier 3 and Support Engineering
$125K - $150K *
Lead the charge in enhancing customer support by managing Tier 3 Support and Support Engineering teams. Drive technical resolutions, streamline escalations, and foster team development within a dynami...
2 weeks ago
Group Manager, Product Marketing Manager - Public Sector
$119K - $210K *
Explore your potential by leading product marketing for the public sector. Collaborate across teams, own strategic initiatives, and drive impactful messaging, ensuring our solutions meet the unique ne...
Reposted 4 weeks ago
$80K - $95K *
Join a team that's dedicated to enhancing application services in cloud environments. You'll install and upgrade applications while collaborating with experts to ensure optimal performance and support...
2 weeks ago
$61K - $102K *
Join a dynamic team to deliver advanced training on CensiTrac software, enhancing customer engagement and success. Utilize your expertise in sterile processing to provide solutions and support, ensuri...
3 weeks ago
Senior Implementations Product Specialist
$110K - $130K *
Optimize customer adoption by leading product training and engagement, ensuring successful go-live and sustained usage. Act as a trusted radiology workflow consultant, driving deep product knowledge a...
Today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.