Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Engineering Manager, Active Sensors (LiDAR)
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Drive the development of advanced machine learning systems for autonomous trucks, leading a team in perception capabilities. Oversee the complete lifecycle from data requirements to deployment, ensuri...
3 weeks ago
Principal Technical Product Manager
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Elevate your career by leading complex product initiatives across technical domains. Collaborate with cross-functional teams to drive strategic direction into actionable plans, ensuring measurable out...
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Customer Quality Engineer - Integration
$88K - $105K *
Lead the charge in ensuring quality and compliance for mechanical and electrical systems. Collaborate across teams to uphold standards, conduct inspections, and drive continuous improvement in mission...
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Software Engineer 4/5 - Data and Feature Infrastructure, AI Platform
$466K - $500K+*
Elevate your career by building a cutting-edge ML data platform that enhances productivity for ML practitioners. Collaborate with experts to create innovative solutions for feature computation and sha...
Reposted yesterday
$125K - $150K *
Advance your career by building high-throughput services that power AI workflows. Collaborate with cross-functional teams to design scalable infrastructure and tackle complex challenges in a dynamic e...
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$110K - $130K *
Lead the charge in executing digital product initiatives for veterinary health. Collaborate across teams to prioritize backlogs, write user stories, and enhance user experiences, ensuring alignment be...
1 week ago
Senior AI Product Engineer, Backend
$125K - $225K *
Join a team that's driving innovation in AI by developing scalable backend systems in Go, Python, and Java. Tackle complex challenges while enhancing distributed architectures to empower high-performa...
Reposted today
$135K - $196K *
Unlock potential by shaping the demo experience through innovative tooling and infrastructure. Collaborate across teams to enhance product communication and drive secure access solutions, all while le...
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$94K - $155K *
Lead multi-channel marketing production operations, ensuring timely, budget-friendly delivery. Oversee client engagements, deepen relationships, and drive growth while managing a diverse team of speci...
2 weeks ago
$106K - $198K *
Lead the charge in developing mission-critical Command & Control solutions. Collaborate with cross-functional teams to define system requirements and create innovative architectures that meet diverse...
1 week ago
Knowledge Center Shift Supervisor
$79K - $122K *
Empower a dynamic team by supervising Tier I Knowledge Center agents, managing performance, and optimizing user support processes. Drive operational excellence while enhancing efficiency, ensuring hig...
1 month ago
$90K - $125K *
Join a team that's dedicated to building robust software solutions. Collaborate with cross-functional teams to design, develop, and maintain high-quality applications while ensuring reliability and pe...
3 days ago
Staff Cloud Engineer , Cloud Platform
$120K - $145K *
Drive innovation as a Staff Cloud Platform Engineer, enhancing cloud capabilities and leading teams to deliver exceptional deployment experiences through automation and modern tooling...
3 weeks ago
$80K - $95K *
Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...
3 weeks ago
Senior Cyber Security Engineer
$110K - $130K *
Lead the enhancement of security measures for cloud-based healthcare solutions, focusing on vulnerability management, incident response, and compliance. Collaborate with cross-functional teams to ensu...
1 week ago
Go To Market (GTM) Engineer - Full Lifecycle
$125K - $160K *
Join a team that's optimizing customer lifecycle operations through automation and analytics. Collaborate cross-functionally to enhance workflows, improve efficiency, and drive customer success in a d...
2 weeks ago
Field Service Engineer- Iowa Territory
$85K - $93K *
Join a team that's dedicated to providing exceptional technical support for hydraulic systems. In this customer-facing role, you'll troubleshoot, manage claims, and collaborate with internal teams to...
1 week ago
Senior Engineering Manager, Platform
$150K - $180K *
Lead and grow a high-performing platform engineering team, setting vision and roadmap while collaborating with cross-functional leaders to enhance product velocity and reliability for enterprise custo...
Yesterday
Security Engineer, Nation State
$150K - $180K *
Shape the future of security by leading cross-functional initiatives to enhance incident detection and response capabilities. Collaborate with diverse teams to identify risks, develop automation, and...
3 weeks ago
Senior Onboarding Manager, Ordering
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Unlock potential by leading complex enterprise restaurant implementations. Drive successful migrations to a digital ordering platform while serving as a trusted advisor. Shape the future of onboarding...
1 week ago
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Champion customer success by guiding Mid-Market clients through the deployment and adoption of IoT solutions, ensuring they maximize value from our technology while building strong relationships acros...
Reposted 1 week ago
Senior Solutions Implementation Consultant
$66K - $138K *
Join a dynamic team to lead enterprise software implementations, guiding clients from discovery to deployment. Leverage your consulting expertise and technical skills to drive project success and enha...
Reposted 6 days ago
Global Solution Consultant - Sophis
$110K - $130K *
Drive client success by leveraging financial markets expertise to design and deliver tailored software solutions. Collaborate with cross-functional teams to enhance business growth through consultativ...
3 weeks ago
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Transform product security by leading strategy, conducting threat modeling, and collaborating across teams to ensure secure design and compliance. Drive innovation in security practices while mentorin...
2 weeks ago
Senior Software Engineer (.NET/C#/Azure)
$120K - $145K *
Champion innovation by leading the development of a modern auction platform, collaborating across teams to deliver scalable, maintainable software solutions that enhance digital marketplace operations...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.