Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$110K - $130K *
Partner with us to streamline operations by transforming manual tasks into efficient automation solutions. Leverage your expertise in Ansible, Terraform, and CI/CD to enhance productivity across diver...
1 week ago
$85K - $100K *
Deliver advanced field service support for Promega instrumentation, ensuring installation, training, and repairs meet customer service standards. Collaborate with teams to enhance service documentatio...
3 days ago
Staff Software Engineer - Fintech
$225K - $325K *
Elevate your career by driving innovation in FinTech. As a key engineer, you'll shape the future of revenue management systems, ensuring accuracy and reliability while collaborating across teams to op...
3 weeks ago
Clinical Applications Engineer
$95K - $115K *
Advance your career by providing critical support for robotic systems in healthcare. Collaborate with clinical teams to enhance user proficiency and ensure safe, effective procedures while driving inn...
1 week ago
Clinical Applications Engineer
$95K - $115K *
Transform healthcare by providing expert support and training for robotic systems, ensuring seamless adoption and proficiency among clinical users. Collaborate with teams to enhance user experience an...
1 week ago
Clinical Applications Engineer
$95K - $115K *
Join a team that's pivotal in advancing robotic minimally invasive care. You'll support early users, provide technical expertise during procedures, and collaborate with engineering teams to enhance sy...
1 week ago
Clinical Applications Engineer
$95K - $115K *
Unlock potential by providing expert clinical support and training for robotic systems, ensuring effective adoption and proficiency among users. Collaborate with teams to enhance product usage and dri...
1 week ago
Regional Applications Engineer - Vancouver
$115K - $135K *
Shape the future of HVAC solutions by leading applications support and sales strategy in a designated region. Drive business growth through expert consulting, relationship building, and product traini...
Reposted 3 days ago
$100K - $120K *
Transform the hiring landscape by owning high-priority recruitment processes, partnering with teams to enhance candidate experiences, and driving strategic talent decisions while leveraging AI and dat...
Reposted 2 weeks ago
$135K - $160K *
Accelerate progress at a leading software firm by owning the technical direction of AI-driven products. Collaborate across teams to establish standards, enhance workflows, and ensure safe, scalable ag...
4 weeks ago
Digital Solutions Integration Engineer II
$95K - $115K *
Drive the design and support of operational Active Network Management Systems, ensuring seamless integration and functionality throughout their lifecycle while collaborating with internal teams and cu...
6 days ago
Senior Colleague Modernization Engineer
$120K - $145K *
Innovate your career by leading SaaS modernization projects, enhancing delivery efficiency through AI and automation. Drive customer success by transforming legacy systems into scalable, sustainable s...
4 weeks ago
Remote Access Technology Support Lead
$110K - $130K *
Empower global connectivity by leading remote access technology support, ensuring operational stability and performance of virtual desktop services. Drive incident management, enhance user experience...
2 weeks ago
Security Engineer, Infrastructure Security
$120K - $145K *
Join us to enhance the security posture of our production platform. As an Infrastructure Security Engineer, you'll drive remediation efforts, build security frameworks, and collaborate with teams to p...
1 week ago
$110K - $130K *
Explore opportunities to lead complex integration projects, ensuring seamless data exchange across IT systems. Utilize your expertise in integration technologies to optimize performance and maintain d...
1 week ago
$109K - $150K *
Shape the future of security solutions by guiding complex Managed Services integrations. Collaborate with teams to align customer strategies, mitigate risks, and ensure compliance, while leading techn...
3 weeks ago
Engineering Manager, Active Sensors (LiDAR)
$135K - $160K *
Drive the development of advanced machine learning systems for autonomous trucks, leading a team in perception capabilities. Oversee the complete lifecycle from data requirements to deployment, ensuri...
3 weeks ago
Principal Technical Product Manager
$138K - $165K *
Elevate your career by leading complex product initiatives across technical domains. Collaborate with cross-functional teams to drive strategic direction into actionable plans, ensuring measurable out...
1 week ago
Customer Quality Engineer - Integration
$88K - $105K *
Lead the charge in ensuring quality and compliance for mechanical and electrical systems. Collaborate across teams to uphold standards, conduct inspections, and drive continuous improvement in mission...
1 week ago
Software Engineer 4/5 - Data and Feature Infrastructure, AI Platform
$466K - $500K+*
Elevate your career by building a cutting-edge ML data platform that enhances productivity for ML practitioners. Collaborate with experts to create innovative solutions for feature computation and sha...
Reposted today
$125K - $150K *
Advance your career by building high-throughput services that power AI workflows. Collaborate with cross-functional teams to design scalable infrastructure and tackle complex challenges in a dynamic e...
Yesterday
$110K - $130K *
Lead the charge in executing digital product initiatives for veterinary health. Collaborate across teams to prioritize backlogs, write user stories, and enhance user experiences, ensuring alignment be...
6 days ago
$135K - $196K *
Unlock potential by shaping the demo experience through innovative tooling and infrastructure. Collaborate across teams to enhance product communication and drive secure access solutions, all while le...
Today
$94K - $155K *
Lead multi-channel marketing production operations, ensuring timely, budget-friendly delivery. Oversee client engagements, deepen relationships, and drive growth while managing a diverse team of speci...
1 week ago
$106K - $198K *
Lead the charge in developing mission-critical Command & Control solutions. Collaborate with cross-functional teams to define system requirements and create innovative architectures that meet diverse...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.