Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$147K - $165K *

Drive strategic partnerships and technical solutions for revenue growth, collaborating with sales teams to secure complex integrations and enhance client experiences across mid-market and enterprise s...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$78K - $113K *

Join us to enhance scientific automation as a Field Service Engineer, providing installation, maintenance, and support for advanced instrumentation. Collaborate with teams to ensure optimal performanc...

California, USRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Drive the design and deployment of secure AI applications in cloud environments, integrating advanced technologies like machine learning and ServiceNow solutions to enhance operational efficiency and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion the sales territory for liquid handling solutions, driving market development and customer relationships in the biotech sector. Collaborate with teams to deliver impactful presentations and m...

San Francisco, CARemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$69K - $104K *

Take ownership of mobile device management for a critical government program, ensuring compliance, user support, and vendor relations. Drive efficient device lifecycle operations, data reporting, and...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in driving technology sales by developing strategic territory plans, engaging executive decision-makers, and leveraging industry relationships to deliver innovative solutions and accel...

Tempe, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Champion identity lifecycle management by automating access processes, ensuring compliance, and enhancing security posture. Collaborate with teams to identify anomalies and streamline auditing while m...

Atlanta, GARemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $235K *

Analyze deployment processes and enhance system reliability across government multi-site environments. Collaborate with diverse teams while troubleshooting, improving tooling, and mentoring to streaml...

Colorado Springs, CORemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead complex operational solutions in enterprise automation, guiding pre-sales technical processes. Collaborate closely with customers and Account Executives to design pilots and ensure seamless trans...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $221K *

Empower our team by architecting innovative technical solutions that address customer challenges. Collaborate with internal teams and lead the technical sales process to drive impactful outcomes for m...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$102K - $136K *

Join a team that's transforming healthcare by developing essential tooling and AI capabilities for engineers. This role spans software development, architecture, and collaboration in an Agile environm...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Unlock growth by managing and expanding technical sales in diverse industries. Engage with customers to deliver tailored metal cutting solutions while balancing territory planning and administration...

Pittsburgh, PARemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$65K - $101K *

Empower teams by supervising Tier I Knowledge Center agents, ensuring outstanding support for external users. Your leadership will drive performance, manage escalations, and improve service excellence...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $155K *

Join a team that's driving innovation in 5G and 6G network products by developing virtual models and enhancing SoC verification. Collaborate with diverse teams to optimize pre-silicon software develop...

Austin, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Transform client experiences by leading a cross-functional team as a Senior Full Stack Engineer, driving technical solutions and product enhancements while operating independently during U.S. hours to...

CanadaRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $150K *

Elevate project success by managing the lifecycle of commercial sales initiatives. Collaborate across teams to ensure accurate documentation, financial oversight, and timely invoicing, driving efficie...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform validation processes by ensuring compliance and data integrity for computerized systems in a regulated environment. Collaborate with teams to develop strategies and mentor junior members whi...

Wellesley, MARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $240K *

Drive cross-domain visibility and coordination in a dynamic engineering environment. As the sole TPM, you'll ensure programs are on track, dependencies are mapped, and automation enhances efficiency a...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in enhancing engineering security for our SaaS platform. Collaborate with teams to identify risks, improve practices, and implement automation, ensuring secure development and robust v...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$143K - $196K *

Drive strategic growth by managing key accounts in the MedTech OEM sector, fostering customer relationships, and achieving sales targets through innovative business plans and collaboration across team...

Minnesota, USRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Empower teams by designing and building scalable, secure systems that enhance performance and reliability. Collaborate across disciplines to innovate with AI while maintaining a security-first approac...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Join our team to enhance the operational health of AI provider endpoints. You'll ensure fast, reliable routing and proactive problem detection, contributing to a seamless experience for our customers...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $138K *

Innovate with us to drive capital project business by leveraging technical sales expertise. Strengthen client relationships and propel growth through engagement strategies, specification development...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $130K *

Drive the design and implementation of complex software solutions, providing technical leadership and mentorship. Collaborate with cross-functional teams to enhance system architecture and ensure high...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $130K *

Elevate your career by leading the design and implementation of complex software solutions. Collaborate with cross-functional teams to drive technical decisions and mentor engineers, ensuring scalable...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.