Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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1
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$165K - $253K *

Lead the charge in managing a project team focused on high voltage substations, overseeing design, analysis, and implementation to modernize the electric grid while ensuring projects meet client speci...

United StatesRemote

3 weeks ago

  •   15+ years exp.  •   Technical Services

$130K - $210K *

Drive new business growth by managing a dynamic territory, leveraging channel partners, and executing strategic plans to build relationships and accelerate pipeline development in the cybersecurity se...

San Jose, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $210K *

Join a team that's driving growth through strategic territory management and partner collaboration. Leverage your expertise in cybersecurity sales to build relationships, negotiate contracts, and enha...

Redwood City, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $210K *

Accelerate progress at driving new business and expansion across a diverse territory. Build strategic partnerships, execute data-driven plans, and foster relationships to create a robust sales pipelin...

Santa Clara, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $143K *

Join a dynamic team as a Data Engineer, where you'll design and maintain data pipelines using SparkSQL and Pyspark. Your work will enhance data analysis efficiency, impacting industries and driving cu...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $252K *

Drive innovation in credentialing by developing secure, high-quality software systems. Collaborate with cross-functional teams to enhance user experience and streamline processes, ensuring medical pro...

Salt Lake City, UTRemote

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$99K - $167K *

Develop and maintain robust data pipelines using SparkSQL and Pyspark, ensuring high-quality data for analytics. Collaborate with cross-functional teams to enhance data analysis efficiency and support...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $350K *

Transform complex AI research into scalable, reliable systems. Collaborate across teams to architect and enhance backend services, ensuring robust infrastructure for model training and data collection...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Support the design and maintenance of Electrical SCADA Systems, ensuring efficient monitoring and control of electrical power across various sites. Collaborate with engineers and stakeholders to enhan...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $153K *

Join a team that's dedicated to enhancing healthcare quality through innovative testing strategies. Collaborate with cross-functional teams to ensure robust, user-centered products while mentoring jun...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$211K - $257K *

Pioneer our pre-sales function as a Senior Solutions Engineer, shaping strategies and best practices while collaborating with teams to deliver tailored technical solutions and drive customer success a...

Austin, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$175K - $195K *

Shape the future of enterprise AI solutions by leading technical delivery and client engagement. Utilize your expertise in AI platforms to create measurable outcomes and drive adoption, while collabor...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$139K - $184K *

Launch your career by facilitating critical technical sales and supporting senior sellers. Drive impact through intricate integrations, share insights with your team, and develop key customer relation...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$225K - $281K *

Lead detection and response strategy, building systems and automations to enhance security. Collaborate with teams to set standards, mentor engineers, and manage complex incidents, ensuring effective...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$202K - $318K *

Accelerate progress at our AI-driven platform by leading a high-performing engineering team. Oversee technical direction, manage people, and ensure quality to deliver impactful agent experiences acros...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$163K - $217K *

Lead the charge in establishing global technical standards for utility and power systems. As a strategic authority, you'll guide complex engineering decisions and mentor teams across diverse projects...

RemoteRemote

Today

  •   11 - 15 years exp.  •   Business Services

$225K - $265K *

Accelerate progress at a mission-critical team, leading Data Streaming to enhance data ingestion pipelines. Build a skilled team, ensure pipeline reliability, and collaborate cross-functionally to sup...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$225K - $265K *

Drive the development of seamless integrations for security platforms, leading a team to deliver high-quality, reliable products that enhance customer security stacks and ensure compatibility with evo...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $252K *

Unlock potential by leading test strategies for hypervisor performance and VM quality. Collaborate with teams to design automated benchmarks and validate deployment safety, ensuring high standards acr...

Ottawa, ONRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $216K *

Champion the development of high-performance REST APIs, leading architectural decisions and mentoring engineers. Collaborate across teams to enhance system performance and establish best practices in...

Cambridge, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $155K *

Join a team that designs and deploys lab environments for Cloud Security Posture Management using advanced OpenStack expertise. Contribute to testing and validating API-based security tools in multi-t...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$168K - $278K *

Unlock potential by driving sales success as a technical consultant, guiding solution delivery and positioning during sales cycles. Collaborate with cross-functional teams to enhance client relationsh...

Washington, DCRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$75K - $158K *

Lead the charge in engineering and implementing a robust Intune solution for enterprise endpoint management, ensuring seamless integration and security across diverse devices within a mission-critical...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$84K - $150K *

Collaborate with sales and technical teams to identify opportunities, translate customer needs into design requirements, and launch new products effectively, ensuring alignment with market trends and...

California, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$218K - $286K *

Join a team that's transforming customer engagement by driving innovative solutions. Leverage your expertise in Solutions Engineering to support sales, enhance customer relationships, and accelerate g...

Herndon, VARemote

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.