Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Member of Technical Staff, Platform Engineer (New Stealth Startup)
$200K - $350K *
Transform complex AI research into scalable, reliable systems. Collaborate across teams to architect and enhance backend services, ensuring robust infrastructure for model training and data collection...
1 week ago
Senior Engineering Technician (Columbia, MD)
$80K - $95K *
Support the design and maintenance of Electrical SCADA Systems, ensuring efficient monitoring and control of electrical power across various sites. Collaborate with engineers and stakeholders to enhan...
Yesterday
$140K - $153K *
Join a team that's dedicated to enhancing healthcare quality through innovative testing strategies. Collaborate with cross-functional teams to ensure robust, user-centered products while mentoring jun...
4 weeks ago
$211K - $257K *
Pioneer our pre-sales function as a Senior Solutions Engineer, shaping strategies and best practices while collaborating with teams to deliver tailored technical solutions and drive customer success a...
2 days ago
Senior AI Delivery Engineer (Remote)
$175K - $195K *
Shape the future of enterprise AI solutions by leading technical delivery and client engagement. Utilize your expertise in AI platforms to create measurable outcomes and drive adoption, while collabor...
Yesterday
Enterprise Core Sales Engineer - West
$139K - $184K *
Launch your career by facilitating critical technical sales and supporting senior sellers. Drive impact through intricate integrations, share insights with your team, and develop key customer relation...
Reposted 4 weeks ago
Staff Engineer, Security Operations
$225K - $281K *
Lead detection and response strategy, building systems and automations to enhance security. Collaborate with teams to set standards, mentor engineers, and manage complex incidents, ensuring effective...
1 week ago
$202K - $318K *
Accelerate progress at our AI-driven platform by leading a high-performing engineering team. Oversee technical direction, manage people, and ensure quality to deliver impactful agent experiences acros...
1 month ago
$163K - $217K *
Lead the charge in establishing global technical standards for utility and power systems. As a strategic authority, you'll guide complex engineering decisions and mentor teams across diverse projects...
Today
Engineering Manager, Data Streaming
$225K - $265K *
Accelerate progress at a mission-critical team, leading Data Streaming to enhance data ingestion pipelines. Build a skilled team, ensure pipeline reliability, and collaborate cross-functionally to sup...
6 days ago
Engineering Manager, Partner Integrations
$225K - $265K *
Drive the development of seamless integrations for security platforms, leading a team to deliver high-quality, reliable products that enhance customer security stacks and ensure compatibility with evo...
6 days ago
Principal Software Development Engineer in Test (Performance & Bare-Metal)
$140K - $252K *
Unlock potential by leading test strategies for hypervisor performance and VM quality. Collaborate with teams to design automated benchmarks and validate deployment safety, ensuring high standards acr...
2 weeks ago
$120K - $216K *
Champion the development of high-performance REST APIs, leading architectural decisions and mentoring engineers. Collaborate across teams to enhance system performance and establish best practices in...
2 weeks ago
Senior AI Solution Engineer with Terraform
$130K - $155K *
Join a team that designs and deploys lab environments for Cloud Security Posture Management using advanced OpenStack expertise. Contribute to testing and validating API-based security tools in multi-t...
1 month ago
Sr Advisory Solution Consultant- Moveworks
$168K - $278K *
Unlock potential by driving sales success as a technical consultant, guiding solution delivery and positioning during sales cycles. Collaborate with cross-functional teams to enhance client relationsh...
Today
$75K - $158K *
Lead the charge in engineering and implementing a robust Intune solution for enterprise endpoint management, ensuring seamless integration and security across diverse devices within a mission-critical...
1 week ago
Application Engineer- Industrial Circuit Protection
$84K - $150K *
Collaborate with sales and technical teams to identify opportunities, translate customer needs into design requirements, and launch new products effectively, ensuring alignment with market trends and...
Reposted 3 weeks ago
Solutions Engineer - US Commercial East - ThousandEyes (Remote)
$218K - $286K *
Join a team that's transforming customer engagement by driving innovative solutions. Leverage your expertise in Solutions Engineering to support sales, enhance customer relationships, and accelerate g...
Today
Global Product Marketing Manager - Video
$110K - $120K *
Help us drive innovation in video security by leading product marketing for our Silent Sentinel camera, focusing on federal and defense sectors. Collaborate with cross-functional teams to craft compel...
3 weeks ago
Senior Sales Engineer - Majors, Kansas City
$154K - $221K *
Join a team that's redefining customer solutions by leveraging AI/ML technologies. As a Senior Sales Engineer, you'll architect innovative strategies, oversee technical sales processes, and collaborat...
1 week ago
Senior Information System Security Engineer
$117K - $195K *
Advance your career as a Senior Information System Security Engineer, collaborating on critical national security projects. Drive cybersecurity initiatives, develop policies, and enhance cloud securit...
Today
Software Engineer - Backend (Remote)
$180K - $320K *
Drive innovation by architecting high-performance backend systems for a cutting-edge data platform. Collaborate with cross-functional teams to enhance user experience and optimize data workflows, ensu...
1 week ago
$105K - $140K *
Lead the charge in designing and building scalable software solutions, owning features from concept to deployment while mentoring junior engineers and collaborating across teams to enhance payment pro...
1 week ago
Senior Field Service Technician
$83K - $133K *
Take ownership of delivering top-tier technical support and services by performing installations, maintenance, and repairs on power delivery equipment while ensuring safety standards and customer sati...
Reposted 1 week ago
Senior Red Team Engineer - Frontier AI Security (Remote US)
$120K - $150K *
Lead the charge in advanced security assessments, identifying vulnerabilities and enhancing security posture through hands-on penetration testing and collaboration with cross-functional teams. Mentor...
Reposted 1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.