Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$125K - $150K *
Drive customer success by leading enterprise engagements and deploying AI solutions. Collaborate with cross-functional teams to ensure operational impact and long-term partnerships, enhancing efficien...
2 weeks ago
Field Service Engineer 2- Afton, Texas
$74K - $96K *
Drive exceptional customer satisfaction by leveraging technical expertise to diagnose and resolve issues on-site, collaborating with team members to enhance service delivery and foster a positive cust...
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Senior Structural Engineer -- S&L Consulting
$118K - $180K *
Unlock potential by leading structural engineering reviews for renewable energy projects. Collaborate with multi-discipline teams to optimize design, support financing, and deliver actionable insights...
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Senior Sales Engineer (Enterprise Accounts)
$186K - $232K *
Drive customer success by integrating innovative technology solutions, enhancing operational efficiency, and establishing strategic partnerships. Collaborate with teams to deliver impactful presentati...
2 weeks ago
$96K - $148K *
Lead the charge in designing and building secure integrations for enterprise ITSM platforms. Analyze data flows, enhance system connections, and ensure compliance while delivering resilient solutions...
1 month ago
$128K - $218K *
Partner with us to drive net new customer acquisition across diverse markets, leveraging your expertise in Compliance, FinTech, and RegTech to translate complex regulatory challenges into impactful te...
1 week ago
$128K - $218K *
Elevate customer acquisition efforts by leveraging your expertise in Compliance, FinTech, and RegTech. Collaborate with Sales and Solutions Architects to translate regulatory challenges into impactful...
1 week ago
$225K - $265K *
Lead and mentor a diverse team of backend engineers in EDR remediation, transforming insights into actionable product capabilities while managing scope and fostering collaboration across engineering t...
6 days ago
Platform Site Reliability Engineer
$165K *
Champion innovative solutions as a Platform Site Reliability Engineer, enhancing infrastructure, optimizing deployment pipelines, and ensuring system reliability, scalability, and security in collabor...
Reposted 3 weeks ago
Senior Security Operations Engineer
$133K - $209K *
Join a dynamic IT team as you safeguard cloud infrastructure, enhance security measures, and lead incident response efforts. Your expertise will drive continuous improvement and ensure robust protecti...
3 weeks ago
Senior Application Sales Engineer - Power Transformers
$110K - $130K *
Drive innovative solutions in technical sales for power transformers, collaborating with key stakeholders to secure new business and enhance customer relationships while leveraging engineering experti...
6 days ago
$126K - $200K *
Lead technical solutions architecture for HPE storage platforms, guiding partners and sales teams in developing resilient infrastructure solutions. Drive engagement, enablement, and strategic initiati...
1 week ago
$126K - $200K *
Drive your career forward by providing technical leadership and innovative solutions in enterprise networking. Collaborate with partners to enhance sales engagement and architect cutting-edge solution...
4 weeks ago
$111K - $200K *
Champion innovative networking solutions by providing technical leadership and architectural expertise to channel partners, driving sales engagement and opportunity closure across enterprise environme...
4 weeks ago
$180K - $250K *
Tackle systemic challenges by building tools and practices that enhance performance, scalability, and decision-making across engineering teams, fostering collaboration and driving solutions that bridg...
1 week ago
Senior Service Desk Technician
$120K - $150K *
Unlock a seamless end-user experience by overseeing technical support, mentoring, and cross-functional collaboration in a dynamic IT environment dedicated to operational excellence and service improve...
Reposted 1 week ago
$130K - $160K *
Engineer robust security solutions to protect users and partners. Collaborate with a dynamic team to enhance security across infrastructure, applications, and compliance, while writing production code...
4 weeks ago
Senior Engineer, Partner Integrations Platform
$145K - $160K *
Drive innovation by building scalable data integration solutions, collaborating with cross-functional teams to enhance healthcare technology. Ensure data quality and security while optimizing performa...
Yesterday
Senior Java Voice Engineer (CX Platform)
$120K - $145K *
Join a team that's redefining programmable voice solutions by developing cutting-edge call control services and APIs. Leverage your expertise in FreeSWITCH, Kamailio, and Java to enhance customer expe...
3 weeks ago
Senior Software Engineer- Windows (Duo)
$139K - $203K *
Transform security solutions by designing high-performance authentication components and leading technical innovations in Windows environments. Collaborate with cross-functional teams to enhance deplo...
3 days ago
Sr. Network Operations Analyst
$110K - $130K *
Elevate network operations by leading complex incident responses and mentoring teams. Collaborate with cross-functional partners to enhance network reliability and operational maturity across global e...
1 week ago
Enterprise Implementation Consultant
$88K - $134K *
Shape the future of customer success by leading the deployment of IoT solutions for enterprise clients. Your role will bridge sales and strategy, ensuring clients maximize the value of their technolog...
Reposted 4 weeks ago
Senior AI-Assisted Test Automation Engineer
$120K - $145K *
Drive quality assurance for modern healthcare applications, ensuring reliability and maintainability through automated testing, API validation, and collaboration in an Agile environment. Contribute to...
1 week ago
Senior DevOps Engineer- Remote
$98K - $167K *
Accelerate progress at the forefront of federal access by leveraging your DevOps expertise to manage cloud infrastructure, automate deployments, and ensure security compliance while collaborating with...
6 days ago
Solutionhealth - Platform Engineer - IT - Full Time - HYBRID
$80K - $95K *
Join a dynamic team as a Platform Engineer, enhancing enterprise services through reliable operations, maintenance, and continuous improvement across cloud and on-premise environments, while collabora...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.