Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$126K - $200K *
Drive your career forward by providing technical leadership and innovative solutions in enterprise networking. Collaborate with partners to enhance sales engagement and architect cutting-edge solution...
4 weeks ago
$111K - $200K *
Champion innovative networking solutions by providing technical leadership and architectural expertise to channel partners, driving sales engagement and opportunity closure across enterprise environme...
4 weeks ago
$180K - $250K *
Tackle systemic challenges by building tools and practices that enhance performance, scalability, and decision-making across engineering teams, fostering collaboration and driving solutions that bridg...
6 days ago
Senior Service Desk Technician
$120K - $150K *
Unlock a seamless end-user experience by overseeing technical support, mentoring, and cross-functional collaboration in a dynamic IT environment dedicated to operational excellence and service improve...
Reposted 1 week ago
$130K - $160K *
Engineer robust security solutions to protect users and partners. Collaborate with a dynamic team to enhance security across infrastructure, applications, and compliance, while writing production code...
4 weeks ago
Senior Engineer, Partner Integrations Platform
$145K - $160K *
Drive innovation by building scalable data integration solutions, collaborating with cross-functional teams to enhance healthcare technology. Ensure data quality and security while optimizing performa...
Yesterday
Senior Java Voice Engineer (CX Platform)
$120K - $145K *
Join a team that's redefining programmable voice solutions by developing cutting-edge call control services and APIs. Leverage your expertise in FreeSWITCH, Kamailio, and Java to enhance customer expe...
3 weeks ago
Senior Software Engineer- Windows (Duo)
$139K - $203K *
Transform security solutions by designing high-performance authentication components and leading technical innovations in Windows environments. Collaborate with cross-functional teams to enhance deplo...
2 days ago
Sr. Network Operations Analyst
$110K - $130K *
Elevate network operations by leading complex incident responses and mentoring teams. Collaborate with cross-functional partners to enhance network reliability and operational maturity across global e...
1 week ago
Enterprise Implementation Consultant
$88K - $134K *
Shape the future of customer success by leading the deployment of IoT solutions for enterprise clients. Your role will bridge sales and strategy, ensuring clients maximize the value of their technolog...
Reposted 4 weeks ago
Senior AI-Assisted Test Automation Engineer
$120K - $145K *
Drive quality assurance for modern healthcare applications, ensuring reliability and maintainability through automated testing, API validation, and collaboration in an Agile environment. Contribute to...
1 week ago
Senior DevOps Engineer- Remote
$98K - $167K *
Accelerate progress at the forefront of federal access by leveraging your DevOps expertise to manage cloud infrastructure, automate deployments, and ensure security compliance while collaborating with...
6 days ago
Solutionhealth - Platform Engineer - IT - Full Time - HYBRID
$80K - $95K *
Join a dynamic team as a Platform Engineer, enhancing enterprise services through reliable operations, maintenance, and continuous improvement across cloud and on-premise environments, while collabora...
1 week ago
Solutionhealth - Platform Engineer - IT - Full Time - HYBRID
$88K - $105K *
Join a dynamic team as a Platform Engineer, enhancing enterprise services through reliable operation, administration, and continuous improvement across cloud and on-premise environments, while develop...
1 week ago
Senior DevOps and Infrastructure Engineer
$125K - $150K *
Join a team that's dedicated to enhancing our technical infrastructure, ensuring high availability and reliability of systems while leading DevOps and Infrastructure teams to implement best practices...
2 weeks ago
Detection Engineering Technical Leader
$150K - $190K *
Drive innovative detection solutions in a high-security environment, collaborating across teams to enhance security posture and engineering excellence while tackling emerging cyber threats with precis...
Reposted 3 weeks ago
$156K - $180K *
Empower clients by owning technical relationships for the Enterprise Suite, guiding them from discovery to implementation. Collaborate with teams to enhance adoption and resolve issues, ensuring seaml...
1 week ago
Senior Infrastructure & Platform Engineer
$130K - $175K *
Engineer and optimize enterprise platforms for diverse environments, ensuring seamless deployment and support. Collaborate with clients to enhance cybersecurity, compliance, and observability solution...
2 days ago
Technical Product Marketing Manager
$110K - $130K *
Join a team that's focused on federal product marketing, driving value creation through Zero Trust strategies. Engage with government agencies to craft compelling messaging, support RFP processes, and...
4 weeks ago
$119K - $202K *
Lead the charge in developing innovative software solutions that enhance our proprietary technology platform. Collaborate with cross-functional teams to deliver high-quality applications while optimiz...
6 days ago
$102K - $231K *
Empower innovation by delivering key technical features and mentoring teams. Collaborate across departments to enhance software quality and performance while driving the architectural direction of log...
1 week ago
$102K - $231K *
Lead the charge in developing innovative software solutions that enhance customer experiences. Collaborate with cross-functional teams to deliver high-quality applications while optimizing performance...
2 weeks ago
$125K - $150K *
Lead the charge in delivering innovative remedial systems design solutions. Collaborate with multidisciplinary teams, providing technical leadership and strategic direction for diverse environmental p...
Reposted 1 week ago
Field Service Engineer II (Electron Microscopy) Southwest REMOTE
$80K - $95K *
Champion the installation and maintenance of advanced electron microscopy equipment, ensuring optimal performance and customer satisfaction in semiconductor manufacturing environments through expert t...
2 days ago
$80K - $95K *
Deliver impactful telecom design solutions by overseeing projects, enhancing production efficiency, and collaborating with designers and project managers to meet quality standards and client expectati...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.