Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$105K - $125K *
Engage as a key technical leader, guiding product development and execution while overseeing architecture, CI/CD processes, and team mentorship in a dynamic federal environment...
2 days ago
$93K - $120K *
Join us to enhance customer success as a Technical Account Manager, leveraging your technical expertise and business acumen to build relationships, optimize implementations, and drive growth while ens...
2 days ago
$85K - $130K *
Empower customer success by leveraging technical expertise and business acumen. Build relationships, optimize implementations, and enhance support experiences while collaborating with internal teams t...
6 days ago
Staff Machine Learning Engineer - VoIP Infrastructure
$138K - $165K *
Partner with us to design and implement VoIP infrastructure and AI-driven voice workloads. Collaborate across teams to enhance performance, scalability, and integration while mentoring colleagues and...
2 weeks ago
Staff Machine Learning Engineer - VoIP Infrastructure
$176K - $308K *
Drive the design and implementation of VoIP infrastructure and AI-driven voice workloads. Collaborate across teams to enhance performance, scalability, and integration of telephony platforms while men...
2 weeks ago
Staff Machine Learning Engineer - VoIP Infrastructure
$176K - $308K *
Champion the design and implementation of VoIP infrastructure, enhancing AI-driven voice workloads. Collaborate across teams to ensure seamless integration and operational excellence while mentoring p...
2 weeks ago
$72K - $109K *
Lead and optimize global IT infrastructure management by collaborating with cross-functional teams. Ensure efficient design, deployment, and operations of ICT spaces to maintain high standards in data...
Reposted 2 weeks ago
$90K - $100K *
Lead transformative initiatives by optimizing manufacturing processes, enhancing efficiency, and delivering expert on-site training to elevate operations in high-stakes environments. Travel extensivel...
3 weeks ago
$90K - $110K *
Transform the sales landscape by providing expert technical support and product demonstrations. Collaborate cross-functionally to address customer needs and enhance internal training, driving success...
2 weeks ago
Senior OT Communications & Cybersecurity Engineer
$138K - $158K *
Unlock your potential by leading the integration of cutting-edge SCADA systems for renewable energy projects. Drive design and implement secure communication networks while collaborating to optimize s...
Reposted 6 days ago
$90K - $110K *
Transform the future of tax preparation by designing and building innovative software solutions. Collaborate with a dynamic team to deliver high-quality products that prioritize user needs and data se...
2 days ago
$143K - $200K *
Elevate your career by partnering with customers to solve complex security challenges. Leverage your technical expertise and sales acumen to drive impactful solutions and foster strong relationships w...
2 weeks ago
Engineering Manager - Data Enablement
$139K - $188K *
Drive innovative IT solutions by leading multi-disciplinary teams, establishing operational policies, and collaborating with stakeholders to achieve strategic objectives that enhance overall organizat...
Reposted 2 weeks ago
Technical Account Manager, Public Cloud
$71K - $108K *
Drive customer success by managing technical relationships and advocating for best practices in public cloud environments. Leverage your expertise to enhance customer experiences and ensure alignment...
1 week ago
$130K - $140K *
Lead the charge in designing and implementing advanced network security solutions, focusing on Zero Trust principles and SD-WAN architecture. Collaborate with cross-functional teams to enhance network...
2 weeks ago
Associate Sales Engineer, SE Desk - Mid West
$69K - $93K *
Champion innovative IoT solutions by engaging with customers to understand their needs, providing technical expertise, and ensuring seamless integration of our technology into their operations, drivin...
1 week ago
Public Safety Solutions Engineer
$100K - $120K *
Lead the charge in securing new business for a cutting-edge solution portfolio in Public Safety. Collaborate with cross-functional teams to showcase technology options, assess user needs, and drive cu...
Reposted 4 weeks ago
Customer Engagement Specialist
$100K - $140K *
Join a team that's dedicated to enhancing customer engagement in cybersecurity. You'll proactively connect with government clients, promoting awareness and adoption of managed security services while...
1 week ago
Customer Engagement Specialist
$80K - $95K *
Drive customer engagement by building relationships and promoting cybersecurity services. Collaborate with teams to educate clients, track outreach efforts, and enhance service adoption through effect...
1 week ago
Technical Support Specialist - HVAC
$166K - $195K *
Collaborate with cross-functional teams to deliver exceptional technical support and training. Shape customer experiences by resolving issues efficiently and maintaining strong relationships while ens...
2 weeks ago
Software Engineer - Technology
$108K - $115K *
Unlock your potential as a full stack engineer, collaborating in an agile team to develop innovative applications and features, while leveraging cutting-edge AI technologies to enhance product offerin...
1 week ago
Sr. Consulting Engineer - Generator
$120K - $150K *
Unlock your potential as a key resource in power plant consulting, focusing on generator engineering. Collaborate with industry leaders to deliver innovative solutions while enjoying a flexible remote...
Yesterday
$180K - $200K *
Elevate the engineering department by driving delivery, managing teams, and ensuring production quality. Lead hands-on development while fostering innovation in AI-driven systems to enhance operationa...
2 weeks ago
Electronic Exploitation Engineer
$95K - $115K *
Unlock potential by leveraging your expertise in electronic exploitation and RF engineering. Collaborate on innovative projects, conduct hands-on technical analysis, and contribute to intelligence mis...
1 week ago
Medium Voltage Products Supervisor, Remote Support
$92K - $115K *
Shape the future of Medium Voltage support by leading a dynamic team, enhancing customer satisfaction, and driving operational efficiency across regions. Collaborate with diverse teams to ensure top-t...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.