Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Software Engineer, Quality & Automation
$110K - $130K *
Elevate quality and automation efforts for enterprise deployments. Collaborate with customers and engineering to develop a robust QA function using agentic tooling, ensuring consistent environments an...
Reposted 4 weeks ago
Manager, Software Engineering Mainline
$150K - $220K *
Shape the future of software development by leading a dynamic team, driving innovation, and ensuring successful product delivery in a collaborative, agile environment focused on enhancing IT operation...
6 days ago
$120K - $144K *
Lead the charge in designing and implementing advanced building automation systems for critical infrastructure projects, ensuring seamless integration and optimal performance while managing teams and...
2 weeks ago
$110K - $130K *
Shape the future of security engineering by implementing robust controls, enhancing monitoring, and driving risk management initiatives. Collaborate across teams to ensure compliance and operational e...
Yesterday
$110K - $130K *
Champion technical sales excellence by guiding clients through the sales cycle, enhancing product adoption, and collaborating with teams to drive customer satisfaction and revenue growth in the cybers...
3 weeks ago
Senior Product Analytics Engineer
$142K - $186K *
Pioneer a data-driven culture by designing scalable ELT pipelines and analytics models. Collaborate across teams to ensure product data integrity and empower stakeholders with self-service insights, d...
3 weeks ago
Senior GenAI & High Performance Computing (HPC) Delivery Engineer
$153K - $199K *
Champion innovative HPC and GenAI solutions by deploying and optimizing GPU systems. Engage directly with clients to deliver cutting-edge infrastructure, ensuring high performance and reliability acro...
Reposted 3 days ago
$110K - $160K *
Transform advanced semiconductor facilities by leading electrical design projects. Collaborate with multi-discipline teams to ensure compliance, quality, and innovation while utilizing cutting-edge AI...
Yesterday
$110K - $160K *
Transform the future of technology by leading electrical design for advanced semiconductor facilities. Collaborate with multidisciplinary teams to ensure compliance, innovation, and quality in every p...
Yesterday
$110K - $130K *
Drive operational excellence by enhancing reliability and performance of a SaaS platform. Collaborate with development teams to implement automation, incident management, and observability practices...
3 weeks ago
$120K - $145K *
Transform cloud infrastructure for higher education products by designing, building, and operating AWS and Azure environments. Collaborate with teams to enhance reliability, automate processes, and me...
3 weeks ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
$120K - $145K *
Innovate enterprise-scale solutions for workforce management, leveraging Java, Spring Boot, React, and Node.js. Collaborate across teams to enhance forecasting, scheduling, and operational reporting i...
Yesterday
Senior Full Stack Java Engineer - Workforce Management (WFM)
$120K - $145K *
Drive your career with a Senior Full Stack Engineer role focused on building enterprise-scale workforce management solutions. Collaborate across teams to deliver scalable applications using Java, Spri...
3 weeks ago
Software Engineer II- ECM Specialization
$56K - $114K *
Drive the development and support of innovative ECM solutions in an Agile environment, focusing on workflow automation and integration with enterprise applications. Collaborate with cross-functional t...
Yesterday
SecOps Security Engineer (Staff-level, L6)
$130K - $155K *
Optimize cloud security infrastructure and enhance detection capabilities while investigating and responding to alerts. Contribute to building internal tools to elevate security measures, your experti...
Reposted 4 weeks ago
Senior Software Engineer (Capture)
$130K - $170K *
Accelerate progress at the forefront of real-time media ingestion, designing and operating distributed services that enhance communication data processing for analytics and security. Lead projects and...
3 weeks ago
$110K - $130K *
Transform enterprise endpoint capabilities by designing, securing, and automating solutions for diverse users. Collaborate with cybersecurity and support teams to ensure effective deployment and lifec...
4 days ago
Senior Software Engineer, Linux Kernel
$120K - $195K *
Drive innovation by developing and maintaining Linux kernel features, collaborating with hardware teams, and contributing to the upstream community. Own projects from definition to deployment while me...
3 weeks ago
$110K - $165K *
Shape your career by leading the onboarding and management of engineering tools, ensuring effective integration and sustainability across teams in a dynamic startup environment, fostering innovation a...
Reposted 4 weeks ago
$79K - $143K *
Join a team that's redefining release engineering by optimizing CI/CD pipelines, integrating AI solutions, and ensuring high-quality software delivery through innovative automation and collaboration w...
2 weeks ago
$80K - $100K *
Unlock your potential by contributing to enterprise EDI and integration projects. Collaborate with experienced engineers to design, implement, and optimize solutions, enhancing customer satisfaction a...
Today
Senior/Staff Attack Engineer, Rapid Response
$230K - $275K *
Lead the charge in vulnerability research and exploitation techniques, transforming real-world threats into automated solutions. Collaborate with teams to enhance security measures and validate defens...
3 weeks ago
$266K - $342K *
Join a team that's shaping the future of enterprise solutions by acting as a trusted advisor to top organizations. Leverage your technical expertise to design and present Cisco solutions that align wi...
Yesterday
$88K - $154K *
Unlock potential by joining a dynamic team as you craft and execute comprehensive software test plans for mission-critical applications, ensuring quality and reliability in a fast-paced, innovative en...
4 weeks ago
Senior/Staff Software Engineer (Platform and Execution Model)
$180K - $240K *
Transform the future of distributed systems by designing and building robust platform components. Collaborate with teams to ensure reliability and scalability in mission-critical environments, driving...
3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.