Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Software Engineer, Backend (Go)
$110K - $130K *
Innovate by building robust Go microservices for a multi-tenant AI platform. Collaborate with global teams to design API-first services, ensuring reliability and performance in production environments...
4 weeks ago
Associate Sales Engineer, SE Desk - Northeast
$69K - $93K *
Join a dynamic team as you leverage your technical expertise to drive customer success in IoT solutions. Engage with diverse industries, providing tailored support and fostering relationships that enh...
1 week ago
$120K - $145K *
Join a team that's at the forefront of OpenBMC firmware development, driving platform bring-up, feature implementation, and integration to enhance system functionality and reliability. Contribute your...
Reposted 5 days ago
Signal and Power Integrity Technical Leader (Remote)
$214K - $309K *
Drive your career with a pivotal role in ASIC packaging, leading the Signal and Power Integrity Team to innovate high-speed designs, ensuring optimal performance and collaboration across engineering d...
3 weeks ago
$85K *
Reimagine your career by driving sales and fostering relationships in the industrial sector. Leverage your technical expertise to deliver innovative solutions and enhance customer satisfaction while a...
3 days ago
$110K - $130K *
Champion customer solutions by rapidly prototyping and deploying AI-driven applications. Collaborate with cross-functional teams to enhance product capabilities and drive adoption, ensuring impactful...
1 week ago
Senior Electrical Application Engineer
$125K - $160K *
Elevate your career by owning electrical application engineering for prefabricated platforms. Collaborate across disciplines to deliver scalable solutions, ensuring design integrity and execution read...
3 weeks ago
Clinical Applications Support Specialist
$90K - $105K *
Optimize healthcare support by serving as the primary contact for clinical application issues. Collaborate with clinicians and IT teams to troubleshoot, educate, and resolve technical challenges, ensu...
3 weeks ago
$131K - $205K *
Shape the future of electric power projects by providing expert development support, technical evaluations, and engineering design reviews. Collaborate with clients to optimize project outcomes while...
1 week ago
Principal Engineer, Solutions Architecture - Networking
$142K - $203K *
Design and optimize AI-ready networking infrastructures to support high-performance computing and data-intensive workloads. Collaborate with customers to assess, plan, and implement scalable solutions...
Reposted 2 days ago
Remote Product Specialist, Bolting
$90K - $110K *
Elevate your career by managing product sales strategies, collaborating with diverse teams to drive profitability and foster customer relationships while utilizing technical expertise in a fast-paced...
1 month ago
Sr. Supplier Quality Engineer I
$100K - $123K *
Unlock potential by leading supplier audits and performance evaluations. Drive quality assurance and continuous improvement initiatives to ensure compliance with industry standards while fostering str...
2 weeks ago
Member of Technical Staff, Forward Deployed Engineer (New Stealth Startup)
$150K - $300K *
Transform enterprise operations by developing AI solutions tailored to customer needs. Engage directly with clients, manage the full technical lifecycle, and drive measurable improvements in AI perfor...
1 week ago
$110K - $130K *
Drive successful project delivery in the Telco services sector by managing complex initiatives, collaborating with stakeholders, and ensuring alignment with business goals while maintaining timelines...
6 days ago
Senior Field Service Engineer - Remote
$68K - $98K *
Transform customer experiences by leading onsite commissioning and advanced troubleshooting of industrial combustion systems. Leverage your expertise to enhance performance, reliability, and safety wh...
3 days ago
Senior Supplier Development Engineer
$110K - $130K *
Lead the charge in optimizing supplier performance and innovation. Drive a team to enhance supplier capabilities, ensuring high-quality product delivery while fostering strategic relationships and con...
1 week ago
Senior Supplier Development Engineer
$97K - $122K *
Advance your career by leading supplier development initiatives that enhance performance and innovation. Collaborate with cross-functional teams to deliver high-quality products while driving continuo...
1 week ago
Senior AI Engineer, Platform Integration
$135K - $175K *
Drive the integration of AI tools into a secure cloud platform for capital markets, ensuring compliance and security while collaborating with top law firms and engineering teams to enhance document wo...
3 days ago
$115K - $135K *
Join a team that's driving growth by managing territory opportunities, executing partner-led sales, and building strong relationships with decision-makers to enhance cybersecurity solutions and expand...
Yesterday
$142K - $234K *
Transform the OCI registry landscape by designing and developing innovative features for quay.io. Collaborate with teams to enhance service experiences while leveraging cutting-edge AI tools for scala...
Yesterday
Manufacturing Automation Engineer
$120K - $160K *
Lead the future of automation across a vast manufacturing network, providing strategic vision and technical solutions to enhance efficiency and productivity in operations. Act as a key expert driving...
4 weeks ago
Senior Analytics Solutions Engineer
$80K - $110K *
Design and develop advanced analytics solutions, transforming complex healthcare data into actionable insights using Azure Databricks and Power BI. Collaborate with cross-functional teams to enhance r...
3 days ago
Solutions Engineer - Splunk (Remote)
$212K - $268K *
Transform enterprise AI solutions by leading technical discovery and PoCs, collaborating with architects and executives to optimize observability and drive impactful outcomes in generative AI environm...
2 weeks ago
Software Engineer, Quality & Automation
$110K - $130K *
Elevate quality and automation efforts for enterprise deployments. Collaborate with customers and engineering to develop a robust QA function using agentic tooling, ensuring consistent environments an...
Reposted 4 weeks ago
Manager, Software Engineering Mainline
$150K - $220K *
Shape the future of software development by leading a dynamic team, driving innovation, and ensuring successful product delivery in a collaborative, agile environment focused on enhancing IT operation...
6 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.