Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Product Engineer- Endpoint Security
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Lead the enhancement and administration of enterprise endpoint security technologies, collaborating with cross-functional teams to optimize security processes and improve detection capabilities in a g...
1 week ago
Application Engineer - DevOps & Engineering Tools
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Transform enterprise software deployment by leveraging DevSecOps principles and cloud technologies. Collaborate with engineering teams to modernize legacy systems and enhance application lifecycle man...
Today
$125K - $187K *
Lead the development of innovative software solutions using Python and AWS. Collaborate with cross-functional teams to create scalable applications that leverage AI/ML technologies, ensuring high perf...
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$113K - $254K *
Drive innovation by developing scalable Python services and AI-driven solutions. Collaborate with data science teams to enhance pricing automation and improve operational efficiency in a fully remote...
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$110K - $130K *
Innovate robust SaaS platforms by collaborating with cross-functional teams, building and enhancing features, and delivering customer-centric solutions throughout the development lifecycle...
Reposted 2 weeks ago
Remote Endpoint Engineering Senior Systems Architect (VA ESOM)
$145K - $185K *
Lead enterprise-level architectural initiatives to enhance endpoint technologies, guiding modernization efforts and integrating emerging solutions across multiple divisions while ensuring security and...
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$131K - $222K *
Shape the future of logistics by developing intelligent planning platforms that optimize freight movement. Collaborate with cross-functional teams to create scalable solutions that enhance supply chai...
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Senior Software Engineer | Cloud
$160K - $180K *
Shape the future of cloud technology by leading the design and operation of secure, scalable services. Drive architectural decisions, mentor engineers, and collaborate across teams to enhance our clou...
3 weeks ago
Principal Operational Technology, Telemetry and SCADA Engineer
$169K - $253K *
Transform operational technology by leading the design and implementation of scalable SCADA and telemetry solutions, ensuring secure data delivery and operational visibility across multi-site environm...
2 weeks ago
$110K - $130K *
Unlock potential by driving technical sales engagement in power conversion and energy storage markets. Collaborate with diverse teams to align customer needs with innovative solutions, ensuring commer...
2 weeks ago
Senior Software Engineer - REMOTE
$120K - $170K *
Lead the development of scalable systems, balancing individual contributions with technical guidance. Collaborate across teams to tackle complex engineering challenges in security and AI, while evolvi...
1 week ago
$110K - $130K *
Elevate your career by designing and implementing hybrid networks across AWS, OCI, and on-premises environments, ensuring secure connectivity and compliance while troubleshooting complex issues in a f...
1 week ago
Senior Logistics Process Engineer
$110K - $130K *
Drive logistics innovation by optimizing end-to-end processes for large-scale data centers. Leverage engineering expertise to enhance efficiency, safety, and scalability in warehouse operations and ma...
1 week ago
Senior Technical Account Manager
$110K - $130K *
Join a team that's dedicated to enhancing customer success through expert guidance in Privilege Access Management. Leverage your technical skills to support enterprise clients, ensuring seamless deplo...
3 weeks ago
Technical Account Manager - US
$110K - $130K *
Collaborate with customers to enhance their experience by providing technical support and strategic insights while actively engaging with sales, product, and engineering teams to drive customer succes...
Reposted 3 weeks ago
$110K - $130K *
Take ownership of technical solutions that enhance border security operations through data governance, cloud management, and infrastructure modernization. Collaborate across teams to drive effective I...
2 weeks ago
Senior Cloud Operations Engineer
$120K - $145K *
Transform your career by owning AWS cloud operations, enhancing reliability, performance, and cost efficiency. Collaborate with cross-functional teams to ensure seamless service delivery and operation...
1 week ago
$130K - $160K *
Elevate cloud security and reliability by leading DevOps practices across teams. You'll optimize AWS and GCP environments, enhance CI/CD pipelines, and ensure cost-effective engineering tools, driving...
2 days ago
Software Engineer - Data Platform
$113K - $191K *
Innovate by designing and operating scalable data infrastructure for petabytes of data, enabling customer-facing features and analytics across global industries, while enhancing systems for reliabilit...
Reposted 4 weeks ago
$80K - $95K *
Champion operational excellence by delivering top-tier field service support, ensuring seamless installation and maintenance of complex semiconductor equipment while fostering strong customer relation...
5 days ago
$80K - $95K *
Engage with customers as a Field Service Engineer, ensuring operational excellence through on-site support, troubleshooting, and collaboration. Your expertise will drive solutions for complex semicond...
5 days ago
$131K - $205K *
Engage in the design and evaluation of electric power generation projects. Provide technical support and owner’s engineering services, focusing on thermal power systems. Collaborate on project develop...
3 weeks ago
$70K - $103K *
Contribute to optimizing papermaking processes while building strong relationships with clients. Serve as a key engineer in training, supporting account management strategies to enhance efficiency and...
Reposted 1 week ago
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Join a dynamic team to design innovative HVAC systems for data centers, ensuring efficiency and reliability. Collaborate globally on high-profile projects while enjoying remote flexibility and opportu...
3 weeks ago
Senior Mechanical Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Unlock potential by leading innovative HVAC designs for data centers. Collaborate globally on high-impact projects, ensuring energy efficiency and system reliability while advancing your career in a d...
3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.