Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$152K - $273K *

Elevate infrastructure innovation by architecting automated, resilient multi-cloud environments, driving AI-first operations, and implementing Zero Trust security protocols across enterprise systems f...

United StatesRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in driving innovative solutions and strategies that enhance operational efficiency and customer satisfaction across diverse teams and projects. Collaborate with stakeholders to achieve...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$186K - $267K *

Champion automation and lead a high-performing team to enhance cloud solutions, streamline processes, and drive operational excellence while fostering a culture of inclusivity and continuous developme...

San Jose, CARemote

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$62K - $104K *

Optimize your career by providing expert service and support for Data Center equipment. This role involves extensive travel, troubleshooting, and project management, ensuring customer satisfaction thr...

New York, NYRemote

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$135K - $160K *

Unlock potential by leading full-stack Java development teams to drive innovative AI solutions. Lead architecture and design while mentoring engineers, ensuring scalable and secure enterprise systems...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$250K - $300K *

Join a team that's redefining enterprise solutions! Leverage your expertise in networking and security to drive technical sales, support customer adoption, and influence product development while coll...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $155K *

Transform the future of networking by leading hands-on system integration; design, implement, and optimize solutions. Collaborate across teams to enhance efficiencies and deliver top-tier operational...

Maryland, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Engineer robust network solutions to enhance data-center connectivity and support enterprise infrastructure modernization. Collaborate with cross-functional teams to ensure secure, reliable network se...

Chicago, ILRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$162K - $290K *

Elevate your career by shaping the technical direction of our Developer Experience team. Collaborate on cutting-edge AI coding tools and scalable infrastructures that enhance productivity across the e...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$206K - $242K *

Transform external attack capabilities by developing scalable workflows and automating reconnaissance processes. Drive innovation in offensive security, mentor teammates, and contribute to a high-impa...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$124K - $229K *

Join us to protect our players and platforms from advanced cyber threats. As a key member of our security team, you'll actively identify, investigate, and respond to security incidents, ensuring robus...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $110K *

Join our team to deliver innovative waste management solutions. Collaborate with clients to optimize operations through tailored technology integrations and enhance sustainability efforts while drivin...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $135K *

Shape the future of customer engineering by resolving complex technical issues for enterprise clients. Collaborate with teams to enhance tools and processes while gaining hands-on experience in a dyna...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $135K *

Architect a unified operational dashboard connecting diverse alert systems to streamline monitoring and enhance triage efficiency, ensuring critical alerts are prioritized and effectively routed...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Innovate and enhance platform operations as a technical expert, driving implementation and administration of HaloPSA. Collaborate with teams to streamline processes, improve visibility, and ensure sea...

Napa, CARemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Transform customer experiences by driving technical excellence in post-sale support. Collaborate with teams to ensure seamless handoffs, empower account managers, and resolve escalations, all while en...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$220K - $275K *

Partner with us to drive AI transformation in customer experience. As a Principal Solutions Engineer, you'll guide clients through the design and implementation of innovative AI solutions, ensuring al...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$105K - $177K *

Elevate your career by mastering Oracle software engineering in a dynamic, remote environment. Collaborate with a skilled team to enhance database performance and support critical applications while d...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Grow your career with a pivotal role in configuration management, ensuring system stability and compliance. Collaborate across teams to track changes, maintain documentation, and support deployments i...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $170K *

Execute end-to-end digital onboarding of complex AI data center infrastructure, managing cross-functional teams to ensure timely delivery, stability, and optimization of high-performance systems for p...

United StatesRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $250K *

Engineer seamless deployment automation for secure environments, enhancing reliability and speed. Collaborate with teams to create reusable solutions, ensuring high-quality software delivery in air-ga...

Fort Washington, MDRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$181K - $226K *

Join our dynamic team as a Software Engineer, where you'll enhance internal tools, collaborate with stakeholders, and drive improvements in cloud infrastructure and observability, all while working in...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Take ownership of automating workflows across teams by building AI agents using Claude and Microsoft Copilot. Collaborate with various departments to identify automation opportunities, ensuring securi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform complex technical solutions into actionable blueprints, bridging product and engineering teams. Drive global GTM strategy by creating detailed architecture diagrams and hands-on lab environm...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$171K - $248K *

Elevate fan support through innovative technology and collaborative leadership. As a technical manager, drive the vision and execution for a best-in-class support experience, empowering your team to e...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.