Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$95K - $115K *

Drive strategic growth by developing key customer relationships and expanding market presence through effective technical sales strategies and solutions in the automation industry...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Drive the development and deployment of a cutting-edge control plane for identity and credential management, ensuring reliability and security in customer-hosted environments while collaborating with...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $170K *

Empower the electric utilities sector by driving sales growth and strategic account management. Collaborate with cross-functional teams to enhance key customer relationships and execute effective terr...

Stewartville, MNRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$93K - $150K *

Optimize infrastructure and CI/CD pipelines to empower engineering teams in delivering AI-powered products efficiently. Collaborate closely with product and data engineers, leading projects from incep...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Contribute to seamless enterprise integrations by designing and developing Infor M3 solutions. Leverage your expertise in Infor OS, ION, and APIs to enhance data exchange across applications and suppo...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$176K - $221K *

Elevate customer success by leading strategic account management, driving retention and growth for high-value clients. Collaborate with cross-functional teams to deliver exceptional experiences and ac...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$245K - $260K *

Lead technical solutions for U.S. Army accounts, enhancing digital performance and visibility. Collaborate with executives to develop strategies, conduct presentations, and address complex challenges...

Abell, MDRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate your career by providing technical leadership on high-impact cloud projects. Collaborate with a distributed team to enhance our cloud platform's efficiency and drive strategic initiatives acro...

Plano, TXRemote

Today

  •   11 - 15 years exp.  •   Staffing

$185K - $344K *

Engage in system engineering excellence by designing and maintaining SAP S/4 solutions. Collaborate across teams to optimize business processes and ensure robust integration, delivering scalable solut...

Three Rivers, TXRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$191K - $293K *

Explore the future of security by leading vulnerability research efforts, enhancing software defenses, and streamlining remediation processes to protect critical networks from emerging threats...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $135K *

Innovate technology strategy and operations, leading a team to enhance product lifecycle and client solutions. Collaborate with executives to implement AI tools and ensure effective vendor management...

Greensboro, NCRemote

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $179K *

Drive your career with a dynamic role providing Tier 2 technical support and operational engineering for enterprise infrastructure services. Collaborate with teams to troubleshoot and enhance system p...

San Antonio, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Empower customer success by leading a dynamic team across the Americas, enhancing client relationships, driving product adoption, and championing customer feedback to influence strategic direction and...

Dallas, TXRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Advance client success by providing technical guidance and support for Ping solutions. Collaborate across teams to ensure seamless implementation and ongoing optimization, fostering strong relationshi...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $230K *

Lead technical discussions with clients, design tailored network solutions, and collaborate with account teams to drive business success. Elevate customer relationships and identify opportunities in D...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $230K *

Lead consultative engagements as a network expert, collaborating with account teams to design tailored solutions that align with customer objectives and drive business growth. Strengthen partnerships...

California, USRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Oversee critical operational processes for Service Training eCommerce, ensuring accurate billing, revenue reporting, and catalog governance. Collaborate with cross-functional teams to enhance systems...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$130K - $200K *

Drive impactful design and development of front-end features, owning the code from concept to production. Collaborate with teams to establish design systems and set direction for user-centric products...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$160K - $180K *

Unlock potential by leading application security initiatives, enhancing product security, and driving secure development practices. Collaborate with engineering teams to establish standards, manage vu...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $155K *

Drive innovative solutions by collaborating with account teams to identify, design, and implement technical strategies that enhance customer success and strengthen relationships across the Southeast r...

Atlanta, GARemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Transform the Teleport Core Product by tackling performance, scalability, and security challenges. Lead a distributed team to design, develop, and implement high-quality solutions while enhancing obse...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $120K *

Tackle the challenges of IT modernization by providing remote and on-site support for the Air National Guard's infrastructure, ensuring seamless deployment and maintenance across numerous installation...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$184K - $356K *

Empower our team by designing and optimizing C++ software for ultra low-latency WebRTC streaming systems, driving innovation in real-time media applications and enhancing user experiences through adva...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock the potential of IT modernization by crafting compelling executive briefings. Collaborate with technical teams to translate cloud infrastructure insights into clear narratives for government le...

Ashburn, VARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $160K *

Champion advanced IT infrastructure solutions by providing Tier 3 engineering and support. Leverage your expertise in Microsoft technologies to resolve complex issues, enhance system performance, and...

Washington DC, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.