Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$125K - $155K *
Join our dynamic team as a Senior Solutions Engineer, where you'll leverage your technical expertise to drive pre-sales activities, engage with clients, and deliver tailored solutions that enhance bus...
3 weeks ago
Software Engineer 6 - Feature Infrastructure
$500K+*
Unlock potential by building a next-gen ML data platform that enhances productivity for ML practitioners. Collaborate with experts to create scalable infrastructure for feature computation and sharing...
2 days ago
Construction SW Development Specialist
$105K - $150K *
Unlock potential by joining a dynamic team focused on integrating construction technology solutions. Collaborate with customers and partners to enhance workflows, drive adoption, and deliver impactful...
2 days ago
Senior Manager, Software Engineering
$225K - $265K *
Partner with us to lead a high-performing engineering team, driving innovation and efficiency in our travel marketplace. You'll manage project lifecycles, enhance collaboration, and champion a custome...
1 week ago
Senior Director, Technical Product Marketing-Phare OS
$152K - $231K *
Drive the technical narrative for a cutting-edge platform, translating complex architecture into compelling stories for diverse audiences. Collaborate across teams to enhance product demonstrations an...
Today
$127K - $133K *
Engineer scalable cloud platforms by automating processes and enhancing reliability. Collaborate with teams to streamline deployments and ensure secure, resilient infrastructure that meets evolving bu...
Reposted 2 days ago
Technical Success Manager- Central
$100K - $120K *
Elevate customer success by leveraging technical expertise and advocacy to drive adoption of cybersecurity solutions, ensuring measurable outcomes and risk reduction through strategic partnerships wit...
1 week ago
$220K - $250K *
Shape customer success by leading technical sales engagements, driving evaluations, and delivering tailored solutions. Collaborate with teams to ensure seamless deployment and integration, while build...
5 days ago
Sr Field Application Engineer (TOLA)
$160K - $250K *
Transform customer experiences by leading technical sales solutions for wireless routers and managed services. Collaborate with partners and clients across diverse industries, ensuring optimal connect...
2 weeks ago
Software Engineer, Networking (Features)
$181K - $226K *
Empower innovation as you develop and optimize networking software, collaborating with cross-functional teams to enhance product features and drive strategic decisions in a fully remote environment...
3 weeks ago
Software Engineer, Networking (Features)
$242K - $302K *
Develop and enhance networking software as a key member of our engineering team. Collaborate on product ideation, optimize performance, and ensure security throughout the product lifecycle in a fully...
3 weeks ago
Sr. Software Engineer II, AI Platform
$130K - $198K *
Lead the charge in building AI platform capabilities that power next-gen experiences, enabling teams to create scalable systems and multi-step workflows. Collaborate with engineers to develop reliable...
Reposted 4 weeks ago
$69K - $101K *
Champion the reliability of automated systems by providing expert technical support, troubleshooting complex issues, and collaborating cross-functionally to ensure operational excellence and seamless...
1 week ago
Staff Site Reliability Engineer
$200K - $285K *
Join a team that's pivotal in ensuring our cloud infrastructure is reliable and scalable. You will build, operate, and enhance production systems using Kubernetes, AWS, and automation, making an impac...
Reposted 1 week ago
Senior Telecomm Engineer - Remote
$91K - $163K *
Unlock innovation by designing and maintaining voice data networks, collaborating with cross-functional teams to enhance platform capabilities, and driving AI/ML integration for advanced solutions in...
3 weeks ago
Remote Operations SCADA/HMI Engineer
$95K - $115K *
Drive the development and maintenance of SCADA applications in a dynamic Remote Operations Center, collaborating with engineers and operators to enhance monitoring and operational support for power ge...
Reposted today
Senior Site Reliability Engineer - Infra Ops
$152K - $205K *
Join a team that's designing and operating secure, scalable platform infrastructure for critical digital assets. Leverage your SRE expertise to enhance reliability, performance, and security across hy...
2 weeks ago
$120K - $140K *
Drive the development and optimization of GTM strategies, leveraging automation and campaign execution across multiple platforms to enhance pipeline generation and account prioritization in a dynamic...
Reposted 1 week ago
Senior ITCR / Requirements Analyst
$79K - $122K *
Shape the future of IT capabilities by leading requirements analysis and advisory support for a Department of War agency. Collaborate with stakeholders to deliver data-driven insights and enhance ente...
1 week ago
Senior ITCR / Requirements Analyst
$79K - $122K *
Join a team that's driving innovation as you lead critical IT capability analysis, mentorship, and strategic decision-making. Utilize your expertise to enhance enterprise IT initiatives and deliver im...
1 month ago
$85K - $140K *
Drive your career with a hands-on role that bridges technical deployment, integration, and customer engagement. Collaborate with teams to deliver tailored solutions, troubleshoot complex issues, and e...
3 weeks ago
Software Engineering Technical Leader (Remote)
$177K - $257K *
Pioneer the transformation of our C++ testing ecosystem, enhancing software quality and developer practices. Lead initiatives for reusable testing frameworks and CI/CD integration, driving consistency...
Reposted 1 week ago
$77K - $108K *
Transform customer experiences by providing expert Microsoft infrastructure support, focusing on Copilot and Microsoft 365. Collaborate with teams to diagnose issues, drive resolutions, and enhance se...
Today
Digital Employee Experience Senior Engineer, IT Client Services
$89K - $139K *
Drive the transformation of employee experiences by leading a multi-year Digital Employee Experience (DEX) program. Oversee analytics, enhance productivity, and implement AI-driven solutions to optimi...
Yesterday
$108K - $149K *
Shape the future of technical marketing by crafting compelling narratives that engage practitioners and influencers, driving curiosity and interest in cutting-edge cybersecurity solutions across our i...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.