Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$90K - $100K *

Join a dynamic team as a Technical Success Manager, driving customer engagement and adoption of cybersecurity solutions. Collaborate with stakeholders to ensure seamless integration and measurable out...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $200K *

Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with our team as a Senior Services Engineer, driving B2B integration and managed file transfer solutions. Ensure operational excellence and reliability in mission-critical systems while providi...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the design and management of robust and scalable network infrastructure for hyperscale data centers. Collaborate with cross-functional teams to ensure high performance and reliability in support...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$65K - $98K *

Reimagine service excellence by diagnosing and repairing complex biomedical equipment, ensuring safety and compliance, and fostering strong relationships with customers and teams to drive overall sati...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$160K - $200K *

Architect innovative solutions as a Senior Solutions Engineer, driving technical excellence in public sector engagements. Collaborate with clients to demonstrate product value, lead RFP responses, and...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with customers to evaluate and implement solutions, driving technical discovery and adoption. Collaborate with sales teams to demonstrate value, manage multiple projects, and identify expansion...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$131K - $243K *

Lead the charge in modernizing C4I systems by managing integration and testing strategies. Collaborate with an international team to define architecture and ensure system verification, driving project...

Colorado, USRemote

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$69K - $107K *

Champion client success by leveraging technical expertise to enhance platform value, optimize workflows, and drive measurable outcomes. Collaborate with cross-functional teams to deliver innovative so...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Shape the future of client solutions by leading technical discovery and crafting innovative data-driven strategies. Collaborate with sales teams to drive success and ensure seamless implementation of...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Transform identity and access management by executing daily operations, supporting AI tooling, and managing SaaS vendor administration. This role offers hands-on experience and a clear growth path tow...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$133K - $200K *

Innovate your career by leveraging technical expertise to drive sales success. Collaborate with teams to deliver F5 solutions, ensuring customer satisfaction while achieving sales targets in a dynamic...

Arizona, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$163K - $245K *

Support the sales team by providing technical expertise and solutions for F5 products. Engage with customers to understand their needs, drive sales processes, and deliver world-class service while ach...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$133K - $200K *

Inspire technical excellence by supporting sales teams with F5 solutions, driving customer engagement, and delivering tailored presentations. Collaborate with internal resources to achieve sales targe...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$97K - $133K *

Lead the evolution of transaction systems by bridging business and tech. Drive product backlog, prioritize features, and enhance user experience through strategic partnerships and Agile methodologies...

Colorado, USRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Elevate your career by joining a dynamic team focused on validating and optimizing Azure developer desktops. You'll design automated tests, ensure security compliance, and enhance performance metrics...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Join a team that's shaping the future of identity security by developing impactful enablement programs for pre-sales teams. Collaborate with cross-functional leaders to enhance skills and drive busine...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $128K *

Empower your career by supporting a vital contact center platform. Collaborate with cross-functional teams to optimize integrations and enhance customer experiences across voice, SMS, and email channe...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $225K *

Drive innovative security solutions by collaborating with sales teams to identify customer needs, educate partners, and manage technical inquiries, ensuring organizations are protected against evolvin...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $153K *

Join our Strategic Customer Success team to guide enterprise clients in deploying IoT solutions, enhancing business value. You'll manage relationships, ensuring a successful launch and continuous enga...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $185K *

Shape the future of product marketing by crafting compelling narratives and strategies. Collaborate with cross-functional teams to translate technical capabilities into impactful content and drive suc...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $175K *

Lead innovative cloud solutions by architecting and managing robust platforms. Collaborate with a dynamic team to tackle complex challenges in AWS and Azure, enhancing your skills while driving impact...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$169K - $254K *

Lead and optimize the Solutions Engineering team in the Healthcare sector, focusing on technical sales and strategic planning. Drive team performance, manage recruitment, and ensure alignment with com...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$112K - $150K *

Optimize customer interactions by providing top-tier technical support and training, managing complex installations, and leading sales efforts. Collaborate across departments to enhance product perfor...

Phoenix, AZRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.