Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Member of the Technical Staff - Provider Tools
$130K - $160K *
Optimize provider onboarding and cluster management through automated solutions. Collaborate with teams to enhance data pipelines and deliver actionable insights, ensuring seamless operations and impr...
Today
$136K - $160K *
Elevate operations through AI-driven automation to enhance incident management, streamline ticket resolution, and optimize service health with self-healing observability, all while collaborating acros...
Reposted 2 weeks ago
Onsite Applications Engineer - El Paso, TX
$80K - $95K *
Transform customer experiences by providing exceptional technical support and solutions for centrifugal and vacuum pumps, ensuring seamless operations and sustainable equipment performance across dive...
Reposted 3 days ago
Senior Electrical Design Engineer
$135K - $180K *
Drive innovative electrical design solutions for high-density compute environments. Collaborate across teams to ensure compliance with industry standards while mentoring junior engineers. Make a signi...
1 week ago
Engineering Manager, Enablement
$150K - $185K *
Champion the development of high-trust engineering teams while managing intake, capacity planning, and operational excellence. Drive delivery and foster collaboration across functions to meet evolving...
1 week ago
Database and Application Support Engineer (Journeyman)
$80K - $95K *
Join a team that's dedicated to ensuring database and application reliability. This role focuses on diagnosing outages, coordinating recovery efforts, and supporting enterprise IT operations to mainta...
3 days ago
INGENYX- Business Applications Engineer
$87K - $131K *
Advance systems management by enhancing ERP and HRIS platforms to support business growth, engaging with stakeholders, and ensuring smooth transitions with new releases in a global medical device envi...
Reposted 2 days ago
$142K - $168K *
Elevate our sales engineering efforts by driving business opportunities across LATAM and the Eastern US. Collaborate with sales partners to maximize customer value and deliver compelling product demon...
2 weeks ago
$110K - $130K *
Drive optimization solutions for workforce planning in a large-scale contact center. Collaborate with cross-functional teams to develop and implement advanced algorithms that enhance scheduling, staff...
Yesterday
Customer Support Team Lead with Vast Data, Inc.
$150K - $210K *
Elevate the customer support experience by leading a regional team of Customer Success Engineers. Oversee operations, optimize workflows, and engage with stakeholders to drive improvements while ensur...
Reposted 3 weeks ago
$95K - $105K *
Contribute to the development and support of advanced missile systems as a systems engineer. Collaborate with cross-functional teams to enhance the capabilities of critical defense technologies while...
2 weeks ago
$162K - $290K *
Contribute to building cutting-edge software systems that harness AI to solve real-world operational challenges. Drive technical strategy, collaborate across teams, and develop full-stack solutions in...
Reposted 4 weeks ago
$95K - $115K *
Take ownership of building and maintaining CI/CD pipelines while administering Linux/Windows servers. Engage in configuration management and mentor team members to enhance platform standards and secur...
2 days ago
$95K - $115K *
Lead the charge in building and maintaining CI/CD pipelines while administering Linux/Windows servers. Collaborate on configuration management and mentor team members to enhance DevOps practices in a...
2 days ago
$90K - $110K *
Join a team that's dedicated to empowering customers through technical expertise and support. As a key partner, you'll guide clients in deploying and maximizing our solutions, ensuring they achieve th...
Today
Director, Client Service / Technical Customer Support
$102K - $125K *
Champion client success by leading a remote service team, driving process improvements, and managing complex data solutions. Collaborate across diverse teams to ensure timely deliverables and enhance...
3 weeks ago
Software Engineer - Special Projects and Innovation
$99K - $120K *
Join a team that's redefining innovation in software engineering for critical facilities. You'll design and deliver cutting-edge applications and data solutions, driving projects from concept to deplo...
Today
Data Center Mechanical Technical Program Manager
$110K - $130K *
Accelerate your career by leading mechanical system upgrades in data centers. Collaborate with diverse teams to drive project success, manage risks, and optimize processes while ensuring alignment wit...
3 weeks ago
$110K - $160K *
Lead day-to-day reliability for our SRE-DevOps team, ensuring production AWS environments are secure and well-documented. Collaborate on automation, incident response, and compliance while working ind...
2 weeks ago
$101K - $125K *
Drive the execution of immersive projects by providing technical oversight and support, ensuring seamless integration and coordination with partners globally while maintaining high standards of qualit...
Today
$110K - $130K *
Join our team as a Senior Customer Success Engineer, where you'll tackle complex technical challenges, mentor peers, and enhance processes to elevate customer success across our product portfolio...
Today
Enterprise Solutions Engineer, SLED
$140K - $200K *
Partner with us to drive growth in the SLED market by owning the technical sales cycle, collaborating with teams, and shaping enterprise solutions. Your expertise will influence strategy and build sca...
2 weeks ago
Enterprise Solutions Engineer, SLED
$140K - $200K *
Drive the expansion into the SLED market by owning the technical sales cycle, collaborating with teams to influence strategy, and building scalable processes that enhance public sector engagement and...
3 weeks ago
Engineer III, Endpoint Engineering
$110K - $130K *
Join a team that's redefining endpoint management by designing and optimizing Active Directory, Group Policy, and Intune solutions for a global organization, ensuring seamless integration and user pro...
3 weeks ago
$63K - $111K *
Join a team that's dedicated to producing high-quality technical documentation. Collaborate with engineers and project teams to create clear, accurate reports while ensuring compliance with standards...
Today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.