Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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1
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$110K - $130K *

Join a team that's driving project excellence by leading a diverse group of Project Managers. You'll optimize resources, enhance delivery outcomes, and foster high performance across critical VA initi...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Drive customer success by optimizing the customer experience lifecycle, ensuring clients realize value from solutions, and fostering adoption and retention through strategic collaboration and advocacy...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $190K *

The Strategic Accounts Senior Customer Success Manager at Motive will serve as the primary contact for the company's largest customers, ensuring their successful implementation and ongoing satisfactio...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$129K - $193K *

Innovate exceptional customer experiences by managing complex global deployments, leveraging expertise in HCM, Payroll, and Financial solutions while enhancing methodologies through effective stakehol...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$76K - $97K *

Drive account growth and customer retention by managing relationships, identifying opportunities, and collaborating across teams to meet global IT needs. Leverage data insights to enhance client strat...

Concord, NHRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Take ownership of IT operations by building support infrastructure, managing vendor relations, and ensuring seamless tech experiences across teams. Collaborate closely with security teams to maintain...

Brooklyn, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in driving operational excellence and portfolio growth, ensuring customer satisfaction and seamless delivery across innovative projects. Collaborate with sales and project teams to ele...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$113K - $226K *

Lead the charge in optimizing healthcare processes by bridging strategy and execution. Collaborate with teams to enhance coding workflows, drive change management, and ensure alignment with strategic...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$103K - $128K *

Shape the future of healthcare by driving risk adjustment solutions that enhance interoperability, improve documentation accuracy, and ensure compliance across Medicare, Medicaid, and ACA programs thr...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$103K - $128K *

Join us to lead product strategy and development, driving innovation and performance in healthcare solutions. Collaborate cross-functionally to align business needs with customer expectations and ensu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $175K *

Manage cross-provider IT service delivery and governance in a federal environment. Collaborate with multidisciplinary teams to ensure dependable services and measurable outcomes while leading service...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$88K - $119K *

Lead the charge in transforming public sector operations by deploying IoT solutions. Collaborate cross-functionally to ensure customer success and drive efficiency, safety, and sustainability across g...

Georgia, USRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $150K *

Elevate payment integrity operations by leading a team focused on dispute resolution, compliance, and provider education. Drive data analysis and operational excellence to enhance collaborative relati...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $105K *

Transform client engagements by leading software implementations and managing relationships. Oversee project delivery, budgets, and resources while collaborating with teams to ensure successful outcom...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $115K *

Join a team that's dedicated to driving customer success through strategic account management, ensuring retention, renewals, and product adoption while fostering strong relationships across diverse in...

Wellesley, MARemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$80K - $102K *

Elevate customer retention by managing programs for mid-market and SMB accounts. Design strategies for at-risk clients while maintaining strong relationships with larger accounts, ensuring sustained r...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in seamlessly integrating newly acquired businesses. Drive alignment with financial, operational, and cultural standards while ensuring effective leadership support and risk management...

CanadaRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Transform self-service capabilities by managing and enhancing ServiceNow functionalities, ensuring seamless customer experiences through effective ticket routing, knowledge management, and automation...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$127K - $172K *

Elevate health outcomes by managing membership operations and compliance. Lead strategic initiatives, streamline processes, and collaborate with stakeholders to enhance the national organ donation and...

Maryland, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$116K - $155K *

Lead the charge in defining and optimizing global ICSR processes, ensuring compliance and quality in pharmacovigilance operations. Collaborate across teams to enhance safety standards and drive contin...

Research Triangle Park, NCRemote

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Accelerate progress at the forefront of AI factory design delivery, leading multidisciplinary teams to ensure successful project execution from concept to handover while balancing quality, cost, and o...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $125K *

Drive customer success by maximizing value, fostering relationships, and leading initiatives that enhance user experience and retention. Collaborate cross-functionally to achieve business goals and ad...

Boston, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$95K - $115K *

Unlock potential by managing complex IT projects, ensuring timely completion and customer satisfaction through data analysis and effective communication across teams...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $135K *

Drive exceptional service delivery by managing a global IT support team, ensuring high-quality technical guidance and client satisfaction while fostering a culture of excellence and continuous improve...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Transform client businesses by leading AI strategy and implementation. Drive impactful consulting engagements, build trusted relationships, and leverage emerging technologies to deliver measurable out...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.