Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$115K - $135K *

Join a team that's transforming Medicaid agencies through expert OCM strategies. Leverage your project management and change management skills to enhance health outcomes and build stronger communities...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$150K - $200K *

Lead high-impact client delivery operations, ensuring quality execution and resource optimization across diverse projects. Collaborate with cross-functional teams to drive performance and enhance cust...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $120K *

Engage and drive regional growth for comprehensive due diligence services in the Midwest. Build strategic relationships with key stakeholders in commercial real estate, delivering actionable insights...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Transform product vision into reality by leading the Encoder solution, managing backlogs, and collaborating with stakeholders to maximize value and user satisfaction. Drive strategic decisions and ens...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$115K - $150K *

Lead the charge in optimizing and securing Microsoft 365 & Unified Communications platforms. Collaborate with cross-functional teams to deliver innovative solutions that enhance organizational communi...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Champion the optimization of business systems for Legal, Safety, and Environmental teams. Drive continuous improvement and support for Icertis and related applications, enhancing user experience and o...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$109K - $129K *

Unlock potential by leading the Customer Services Product Line, ensuring optimal functionality and value of technology solutions. Collaborate across teams to drive business analysis and product strate...

Madison, WIRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$108K - $130K *

Unlock your potential by leading customer projects, ensuring seamless communication, and driving success in healthcare solutions. Collaborate with diverse teams to enhance client satisfaction and oper...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $105K *

Transform virtual resettlement services by leading a national portfolio that enhances access for refugees. Oversee strategy, implementation, and compliance while fostering partnerships and innovative...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform your career by leading a dynamic team in enterprise application integrations. Drive strategy, development, and governance while enhancing connectivity across various platforms. Foster techni...

Richmond Hill, ONRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Unlock potential by owning and expanding strategic global accounts, driving aggressive growth targets while collaborating with dedicated teams to establish long-term relationships and comprehensive ac...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$101K - $132K *

Join a team that's at the forefront of client success by leading implementation efforts. Drive operational excellence while mentoring your team and collaborating cross-functionally to enhance customer...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in delivering exceptional client services for high-value accounts. Develop integrated marketing strategies, oversee multidisciplinary teams, and drive account growth while ensuring qua...

Lanham, MDRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$102K - $154K *

Advance customer success by managing complex escalations, driving cross-functional improvements, and enhancing workflows. Lead high-severity issue resolution while fostering a structured, customer-cen...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $98K *

Transform client relationships by owning a portfolio of B2B accounts, driving growth through tailored solutions in FX and payments, and leveraging technology for impactful service delivery...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $115K *

Contribute to the operational support of enterprise messaging systems, ensuring effective email administration, user issue resolution, and mobile device management while enhancing project-based messag...

Washington, USRemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Shape the future of specialized federal projects by managing product delivery from inception to completion, ensuring alignment with organizational goals, budgets, and schedules while leading cross-fun...

Alexandria, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$212K - $325K *

Lead delivery execution and governance across Agile Release Trains, ensuring integrated planning, risk management, and cross-functional coordination to drive successful AI-native product delivery and...

Morrisville, NCRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$140K - $195K *

Lead incident response efforts by managing partner investigations, ensuring alignment with customer objectives, and enhancing security practices. Collaborate with teams to deliver high-quality results...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engineer innovative data products that empower global businesses. Lead cross-functional teams to define product strategy, manage lifecycles, and drive performance metrics, ensuring alignment with mark...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Partner with us to ensure exceptional client engagement by managing the entire client lifecycle in revenue cycle management, driving success through effective liaison between operational teams and cli...

Dallas, TXRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Transform customer engagement by providing expert pre-sales technical support, leading complex solution development, and delivering impactful presentations to ensure tailored solutions meet client nee...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower a high-performing technical support team by executing strategic communication plans, mentoring talent, and enhancing service delivery for payroll tax platforms, ensuring quality and customer s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.