Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$80K - $95K *

Join a team that's dedicated to driving growth in enterprise sales for cloud-based HR solutions. Collaborate with internal partners to exceed revenue goals while fostering strong client relationships...

Florida, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K *

Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Elevate customer success by building strong relationships, understanding needs, and driving satisfaction. Collaborate with cross-functional teams to ensure clients maximize value from our solutions an...

Tampa, FLRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate customer success by guiding enterprise clients in leveraging AI solutions, ensuring satisfaction and retention through strategic engagement and tailored support, while driving measurable busin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Champion client success by building strategic relationships and delivering tailored HR solutions. Collaborate with internal teams to enhance service delivery and drive client satisfaction through proa...

Iselin, NJRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Champion client success by building strategic relationships and delivering tailored HR solutions. Collaborate with internal teams to enhance service delivery and drive client satisfaction, ensuring al...

Beverly Hills, CARemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Unlock potential by leading a global team in Trust Services, enhancing client relationships, and driving operational excellence. Shape the future of AI-powered security solutions while ensuring top-ti...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$64K - $147K *

Shape the future of business analysis by documenting requirements, collaborating with stakeholders, and delivering innovative solutions. Drive project success through effective communication and manag...

Lansing, MIRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$147K - $167K *

Join a team that's transforming enterprise workflows by guiding customers through AI-powered transitions. Leverage your expertise in process design and stakeholder alignment to drive impactful outcome...

California, USRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$95K - $100K *

Join our dynamic team as a Technical Delivery Manager, overseeing AI-driven project delivery across diverse digital platforms. Ensure timely, high-quality outputs while leveraging innovative technolog...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$88K - $133K *

Join a team that's dedicated to empowering public sector organizations. As a Customer Success Manager, you'll partner with clients to enhance their operations using our innovative IoT platform and con...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$97K - $131K *

Empower our customers by optimizing their operations with tailored solutions. Collaborate cross-functionally, strategizing to solve challenges and drive success in a dynamic, growth-oriented environme...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$158K - $199K *

Lead the charge in driving strategic growth and client retention for major global accounts. Build trusted relationships with senior leaders, delivering value and innovative solutions while managing a...

RemoteRemote

Today

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Champion client success by leading strategic initiatives for global accounts, driving growth and retention through trusted relationships and innovative solutions. Leverage expertise to maximize value...

North Carolina, USRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Drive strategic account management for global clients, focusing on value delivery, retention, and growth. Build trusted relationships with senior leaders, develop tailored solutions, and lead cross-fu...

New York City, NYRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$92K - $138K *

Lead client provisioning operations in Revenue Cycle Management, ensuring secure and efficient access throughout the user lifecycle. Collaborate with cross-functional teams to enhance service delivery...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$91K - $110K *

Elevate employee benefits by designing and managing comprehensive health, welfare, and retirement programs. Collaborate with stakeholders to ensure compliance, optimize costs, and enhance coworker exp...

Illinois, USRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Transform customer experiences by managing AI and Agentforce delivery projects. Oversee project scope, financials, and schedules while fostering strong client relationships and driving innovation in a...

CanadaRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive impactful AI and Agentforce delivery projects, managing customer relationships and internal initiatives. Leverage your strategic planning and analytical skills to oversee project execution and f...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$70K - $140K *

Unlock potential by managing and enhancing customer relationships through expert engagement and strategic solutions, ensuring satisfaction and driving retention for medium to large commercial accounts...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$170K - $200K *

Champion the security design and delivery for hyperscale projects, ensuring comprehensive protection through physical and electronic systems. Collaborate with cross-functional teams to establish stand...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $110K *

Lead and enhance the Workers' Compensation claims team, ensuring compliance, quality handling, and client satisfaction while mentoring staff and driving operational efficiency across diverse caseloads...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $165K *

Pioneer operational excellence in Design leadership, managing workflows, prioritizing projects, and developing talent. Collaborate cross-functionally to enhance Design integration in AI-driven product...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform customer service delivery by managing key accounts, aligning processes to SLAs, and driving continuous improvement. Collaborate across teams to enhance satisfaction and ensure seamless opera...

Massachusetts, USRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$145K - $160K *

Accelerate product development by managing the software lifecycle, collaborating with cross-functional teams, and driving strategic initiatives to enhance user experience and meet stakeholder needs...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.