Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$160K - $180K *

Lead strategic health plan implementations and optimize client solutions. Drive cross-functional collaboration, manage complex projects, and enhance operational workflows to ensure successful launches...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$74K - $98K *

Champion regulatory audit excellence by leading PACE audits, ensuring compliance, and driving cross-functional collaboration to enhance operational readiness and continuous improvement across the orga...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Transform product strategy for integrations in Employer Services, driving innovation and connectivity. Collaborate with partners to enhance client experiences and develop scalable solutions that meet...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform the Canadian sales landscape by leading a dynamic team to drive growth, exceed revenue targets, and foster strategic partnerships, all while delivering exceptional cybersecurity solutions to...

Ontario, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $145K *

Advance your career by managing district relationships and ensuring exceptional service delivery. Collaborate with operations to resolve issues, present performance metrics, and drive customer satisfa...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Transportation

$85K - $90K *

Shape the future of book marketing by developing innovative campaigns for diverse titles. Collaborate with authors and teams to drive awareness and sales, while managing budgets and executing strategi...

New York, NYRemote

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$172K - $238K *

Shape compliance strategies by operationalizing key frameworks, guiding stakeholders, and ensuring adherence to regulations. Collaborate across teams to enhance risk management and support product com...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $149K *

Shape the future of technical marketing by crafting compelling narratives that engage practitioners and influencers, driving curiosity and interest in cutting-edge cybersecurity solutions across our i...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of growth marketing by developing and executing innovative strategies that drive demand and enhance brand positioning in the legal tech market. Collaborate cross-functionally to optim...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$115K - $125K *

Elevate media operations by establishing best practices and processes, ensuring flawless execution in a dynamic environment. Collaborate with diverse teams to optimize workflows and enhance client exp...

New York, NYRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $130K *

Drive impactful client projects and relationships while leading teams to achieve operational excellence. Leverage your expertise in legal operations and project management to deliver sustainable outco...

New York, NYRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$115K - $130K *

Join a team that's redefining eDiscovery solutions. As a Senior Project Manager, you'll lead client engagements, ensuring optimal service delivery while leveraging your expertise in Relativity and eDi...

Overland Park, KSRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$300K - $350K *

Engage in a dynamic sales role, driving the full cycle from pipeline generation to closing six-figure deals in mid-market and enterprise cybersecurity. Contribute to go-to-market strategies and build...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$277K - $350K *

Elevate your career by leading global demand generation strategies, driving enterprise pipeline growth, and optimizing high-impact ABM programs. Collaborate with cross-functional teams to innovate and...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $181K *

Lead the charge in designing impactful training programs for sales teams and partners. Collaborate globally to enhance enablement strategies, leveraging AI tools to create engaging learning experience...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$170K - $210K *

Empower the legal team by negotiating complex commercial agreements, supporting global sales, and collaborating with cross-functional teams to drive business growth while managing risk and ensuring co...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Join a dynamic team to drive enterprise sales growth, managing the full sales cycle from prospecting to closing. Leverage technical expertise to build relationships and deliver value across complex ac...

La Puente, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion the end-to-end management of complex healthcare programs, ensuring operational readiness and compliance. Collaborate with teams and clients to drive successful implementations while maintaini...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $100K *

Transform product initiatives by driving the Product Development Lifecycle, ensuring clarity and momentum across functions while empowering teams to focus on their expertise and decisions...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Join a team that's driving strategic growth through partnerships with GSIs, MSPs, and VARs. This role combines relationship building, market strategy, and sales leadership to generate revenue and opti...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$177K - $301K *

Develop and lead strategic client growth initiatives, fostering executive relationships and aligning teams to drive long-term value, retention, and measurable outcomes across a portfolio of enterprise...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$105K - $157K *

Drive the vision and strategy for Sales and Service GTM systems, leading cross-functional initiatives and optimizing Salesforce technologies to enhance operational efficiency and modernize legacy syst...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $150K *

Lead the charge in driving program delivery and portfolio management for a dynamic Security team, ensuring effective execution of enterprise initiatives while fostering cross-functional collaboration...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$111K - $198K *

Grow your career with a strategic sales role focused on enterprise software solutions. Drive growth by managing complex accounts, fostering executive relationships, and leading transformative initiati...

Texas, USRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$108K - $130K *

Unlock new opportunities by driving complex enterprise sales cycles, engaging technical leaders, and generating pipeline in a dynamic environment. Collaborate with cross-functional teams to close deal...

Texas, USRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.