Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Senior Product Marketing Manager | US | Remote
$162K - $194K *
Drive growth as a Senior Product Marketing Manager, shaping messaging and campaigns for Observability products. Collaborate with cross-functional teams to enhance customer engagement and retention thr...
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Principal Product Manager, GRC
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Drive product strategy and execution for a critical portfolio area, leading cross-functional teams to transform user insights into impactful software solutions while mentoring others and shaping platf...
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Innovate with us as you lead technical delivery for enterprise data integration and migration projects, focusing on Higher Education and Salesforce ecosystems. Drive solution architecture, manage team...
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Join a dynamic team to oversee complex enterprise implementations, ensuring successful delivery across multiple departments. Leverage AI tools and project management expertise to enhance stakeholder e...
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Lead the development of AI governance solutions, transforming research into market-ready products. Collaborate with cross-functional teams to ensure customer-focused outcomes and drive product success...
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$139K - $250K *
Lead the charge in driving strategic product development for a diverse insurance portfolio, collaborating with stakeholders to enhance performance and achieve revenue targets throughout the product li...
2 weeks ago
Team Manager, Enterprise Account Management - (Remote, USA)
$110K - $130K *
Elevate your career by leading a dynamic team of Account Managers focused on retaining and expanding enterprise accounts. Drive revenue growth and enhance customer relationships while developing your...
2 weeks ago
$105K - $245K *
Lead the charge in developing and empowering a high-performing sales team. Foster a strong team culture while driving improvement and accountability in a rapidly changing environment, leveraging data...
Reposted 5 days ago
$76K - $114K *
Join us to lead client programs from inception to completion, ensuring compliance and satisfaction. Collaborate with cross-functional teams to drive performance, manage budgets, and develop strategies...
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Drive advertiser growth by optimizing campaign performance and building strong client relationships. Collaborate with internal teams to enhance product offerings and ensure a seamless advertiser exper...
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Atlassian Migration Engineer III
$130K - $175K *
Unlock potential by modernizing enterprise Jira and Confluence environments, executing complex migrations, and integrating work management with development pipelines for impactful modernization initia...
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Drive account growth and customer retention by managing relationships, identifying opportunities, and collaborating across teams to meet global IT needs. Leverage data insights to enhance client strat...
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Empower growth by managing and expanding client partnerships in Canada. Drive new business acquisition and revenue growth while collaborating with cross-functional teams to deliver tailored security s...
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Senior Technical Project Manager (Infrastructure, Security & Compliance)
$110K - $130K *
Lead the charge in managing complex technical projects across IT, Security, and Compliance. Engage with customers to translate technical needs into actionable plans while ensuring seamless internal co...
Today
$125K - $150K *
Join a team that's dedicated to enhancing client relationships in healthcare. As a senior leader, you'll drive strategic partnerships, ensuring client satisfaction and growth while leveraging innovati...
2 days ago
Senior Director, Client Sales & Insights
$100K - $130K *
Drive commercial activation and revenue growth for a multi-million-dollar portfolio, leveraging strategic insights and AI to enhance client engagement and decision-making. Lead cross-functional teams...
5 days ago
Platform Product Manager - Healthcare SaaS
$110K - $130K *
Empower cross-functional teams to innovate and enhance platform capabilities, ensuring alignment with client needs and regulatory standards. Drive product vision from inception to adoption, leveraging...
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Vice President, Enterprise PMO
$247K - $345K *
Unlock potential by leading enterprise-wide strategic initiatives, optimizing program execution, and enhancing technology portfolio management. Drive cross-functional collaboration and operational eff...
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Senior Revenue Enablement Specialist - Product
$128K - $178K *
Elevate your career by owning product enablement for go-to-market teams. Design impactful training programs, partner with leaders, and leverage data to ensure sales readiness and drive success in a fa...
2 weeks ago
Senior Strategic Account Executive, Automotive
$125K - $150K *
Drive new business growth by owning strategic accounts in the automotive sector. Collaborate with key stakeholders, navigate complex organizations, and leverage insights to shape our go-to-market stra...
3 weeks ago
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Pioneer B2B growth by expanding strategic client relationships and enhancing payment solutions. Collaborate with teams to drive program success, profitability, and client satisfaction while managing s...
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Senior Sales Field Effectiveness Manager
$110K - $130K *
Empower sales teams by driving enablement strategies, enhancing methodologies, and fostering relationships to boost performance in Legal and Accounting sectors. Collaborate closely with leadership to...
4 weeks ago
Partner Account Manager (remote, US East Coast)
$110K - $130K *
Lead the charge in building a robust reseller partner program from scratch, focusing on strategic partnerships and enabling sales teams to drive revenue growth through innovative collaboration and eff...
2 weeks ago
$90K - $140K *
Join a team that's driving project success by leading technical initiatives, resolving complex challenges, and aligning outcomes with client objectives. Your expertise will enhance profitability and o...
2 weeks ago
Intranet Account Executive - Remote
$110K - $130K *
Unlock your potential by driving sales of innovative Employee Comms solutions. Collaborate with partners and peers to enhance customer engagement and revenue growth while showcasing your expertise in...
2 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.