Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
$77K - $104K *
Engage with customers to build a vibrant community and advocacy program. Drive strategy, foster relationships, and enhance customer experiences through data-driven insights and collaboration across te...
2 weeks ago
$110K - $130K *
Join a dynamic team to build and grow channel partnerships, driving revenue through strategic alliances with cloud providers. Leverage your expertise to recruit, enable, and activate partners while co...
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Site Reliability Engineering Manager
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Build a resilient Site Reliability Engineering practice, leading a global team to enhance cloud platform reliability, scalability, and operational excellence while fostering collaboration and continuo...
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$125K - $150K *
Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...
4 weeks ago
Principal Product Manager, Platform and Shared Capabilities
$120K - $145K *
Transform product capabilities by leading strategy and execution for shared workflows, ensuring seamless integration and user experience across platforms. Drive measurable outcomes through customer in...
2 weeks ago
Sales Director - TMT, Public Sector
$135K - $160K *
Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...
4 weeks ago
$74K - $125K *
Accelerate progress at a federal agency by managing platform enablement and customer solutions. Lead training, technical support, and cross-team collaboration to enhance data analytics and AI capabili...
3 weeks ago
Marketing Cloud Account Executive: Veteran Affairs and USPS
$123K - $164K *
Accelerate growth by driving sales of marketing solutions to Federal Civilian clients. As a trusted advisor, you’ll cultivate relationships, generate leads, and lead the entire sales cycle to meet tar...
Reposted 2 weeks ago
$103K - $140K *
Shape the future of finance data by collaborating with stakeholders to build reliable data models that enhance reporting and decision-making. Drive analytics projects from inception to delivery, ensur...
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$110K - $130K *
Execute strategic sales initiatives to identify, qualify, and close opportunities within public safety sectors, enhancing operations and citizen experiences through tailored solutions while managing c...
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$125K - $150K *
Transform enterprise data governance by leading strategy, enhancing quality, and ensuring responsible use. Collaborate with senior leaders to integrate governance into priorities and drive measurable...
2 days ago
General Manager, Customer Business Unit
$188K - $259K *
Elevate your career by leading a dynamic team to drive strategic growth and customer satisfaction in a fast-paced environment. Manage complex negotiations and develop executive relationships while ove...
4 days ago
Workday AMS Leader - Senior Director
$210K - $260K *
Unlock potential by leading the strategic direction of Workday AMS, overseeing client delivery, service quality, and operational excellence while driving growth and team development across diverse sec...
3 weeks ago
Senior Business Development Manager
$125K - $150K *
Drive business growth by identifying and securing new enterprise clients. Leverage industry expertise and executive relationships to navigate complex sales cycles, delivering tailored IT solutions tha...
2 days ago
Senior Education Consultant - Google Workspace
$91K - $128K *
Join a team that's dedicated to empowering educators through impactful training sessions. You'll create engaging content and deliver customized Google for Education engagements, enhancing customer rel...
5 days ago
Senior Vice President, Global Channel & Strategic Partnerships | IFS Copperleaf
$200K - $250K *
Lead the charge in building a global partnerships organization that drives revenue growth, enhances strategic alliances, and transforms partner engagement into a key business growth engine for a dynam...
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Global Site Activation Manager
$79K - $170K *
Drive global site activation strategies, ensuring efficient project execution and compliance. Collaborate with cross-functional teams to enhance operational effectiveness and support clinical trial su...
3 weeks ago
Senior Global Compensation Partner
$130K - $160K *
Unlock potential by leading global compensation strategies across multiple regions. Collaborate with HR and business leaders to execute merit cycles, benchmark roles, and innovate with AI tools to enh...
1 week ago
Account Director - Enterprise, Healthcare
$135K - $270K *
Unlock your potential by leading complex sales cycles in healthcare. Engage with executive stakeholders, drive new business, and create compelling value propositions. Join a collaborative team dedicat...
4 weeks ago
$110K - $130K *
Join a dynamic team to define product strategy and deliver innovative payment solutions. Collaborate across functions to drive customer value and business outcomes while managing the end-to-end paymen...
2 weeks ago
Healthcare Customer Success Executive, Sr.
$110K - $130K *
Drive customer success by fostering executive relationships and ensuring retention and growth across a defined portfolio. Leverage strategic insights to translate customer outcomes into measurable bus...
1 week ago
$155K - $165K *
Develop a cutting-edge data ecosystem as a Senior Data Engineer, enhancing analytics, reporting, and machine learning. Collaborate with cross-functional teams to create efficient pipelines and accessi...
Reposted 1 week ago
$70K - $110K *
Champion the implementation and support of Windows Server environments, ensuring optimal performance and security across diverse customer infrastructures while collaborating with technical teams and s...
5 days ago
Enterprise Account Executive (EAE)
$126K - $211K *
Transform customer relationships by driving renewals and implementing innovative Enterprise Solutions. Collaborate with stakeholders to secure ROI and enhance satisfaction across IDNs and Health Syste...
2 weeks ago
Senior Manager - Cloud Delivery
$160K - $180K *
Empower cloud innovation by leading a distributed engineering team to design, deploy, and optimize Azure solutions, ensuring operational excellence and financial accountability in a dynamic enterprise...
3 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.